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Customer Ratings & Reviews

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Customer reviews

Rating 3.8 out of 5 stars with 6 reviews

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83%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-6 of 6 reviews
  • Rated 5 out of 5 stars

    Cameras

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this lorex cameras to replace the swann .I was a little worried at first but I’m in love with all the amazing features like the spot light and the fact that you can it has a microphone to talk to intruder, the picture clarity is beautiful . The only thing I don’t like is that it only allow one device to monitor through the app , it lets me know if it’s a person or vehicle and so far it has been very accurate

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lorex cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love love my cameras. Clear pictures night and day. Feel so much safer knowing I have security eyes on my house 24/7

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lorex Camera System

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great, quality product. Install was excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New camera system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very clear picture, we love our new security system!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Cameras

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed. Cameras don't seem to catch anything bigger than a cat. Video is so slow it takes forever to show up (cats been gone for minutes). One video showed the car come up the driveway; took forever as the video jumped 5 feet, paused...continued to jump 5 feet (ish). I drove around the property and nothing ever showed up. I have stood in front of the camera; jumped around. Nothing showed up. One car and lots of lights coming on but nothing on camera. I sent the tech a text and the sales person and haven't gotten a response.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Faulty Equipment Return Process Poor

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The system was easy to set up. But one of the cameras was faulty and it took over an hour with a tech for them to troubleshoot to confirm what I had told them initially

    I would recommend this to a friend
    • Brand response from Lorex Technology Team
      Posted .

      Dear Customer, Thank you for your feedback and we sincerely apologies for your recent experience. Your feedback matters to us as we strive to deliver the best possible customer experience. We would like to better understand the situation and help to resolve the issue, so please contact us at [email protected]. One of our customer experience team members will be happy to assist you in this matter directly. Thank you, Lorex Customer Experience team LorexTechnology

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