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Customer Ratings & Reviews

Customer reviews

Rating 3.8 out of 5 stars with 88 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.6 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

68%would recommend to a friend

Customers are saying

Customers recognize the 500 CFM Portable Indoor/Outdoor Evaporative Cooler for its effective cooling feature, which is particularly appreciated on hot days. The portability of the cooler, with its convenient wheels, is also a notable advantage. While some customers find the cooler to be efficient in cooling small rooms, others express concerns about its price and the increased humidity levels it can create in a room.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 88 reviews
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Great for the hot weather.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought to keep my cats cool in this hot weather and they love it!

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the 5-star review and for posting your comments in regards to this product EC110S. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing NewAir! newair

  • Rated 3 out of 5 stars

    Not too happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought two of these, one for upstairs and one down. We're in a dry climate but still it makes the air feel humid, not cooler. We get better from a small unit that cost 1/5 the cost.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    It's works okah

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's more of a fan than anything else, not for Michigan weather

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Cool breeze

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend the luma. It saves in your electricity bill and works like a charm.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the 5-star and for sharing your thoughts about the unit.Thank you for choosing Luma Comfort. newair

  • Rated 3 out of 5 stars

    Good Cooler Fan

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cooler fan was very ok for the price, and ok size not to big or small for indoor or outdoor locations.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great air flow

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product works great with generating air in a large room.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Great for L A heat !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best thing since the invention of the swamp cooler !

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for the garage, it makes it tolerable.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    NO QUITE UP TO SNUFF

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great unit if you want just direct cool air pointed at you but as far as cooling down a room . It was great if you sit in front of the item but that it’s. And this was on semi warm days like 70 degree if you use it for a bedroom and point it towards the bed it would be perfect . Plus the ice packs thaw so fast the water tends to get warm then the air starts to warm up. So I returned this unit bought a Portable AC unit. Not that’s the way to go.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    great product during summer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It did help in making the room comfortable during summer.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Came broken

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works alright, it came with a broken wheel. But I didn’t want to take it back because there wasn’t many left

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel this product is very good and suitable in the price range for easy and stable use I love this product I will recommend it to my friends.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Its just an expensive high speed fan. Boo

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this and it turned my room into a hot swampy steam room...I spent 177 dollars an had to spend an additional 300 dollars buying a real AC...I wanna refund! It sucks

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good as air cooler

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not much effective with water Speed swing n timer are useful

    No, I would not recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Hi There,
      Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
      Best Regards,
      Customer Care newair

  • Rated 2 out of 5 stars

    Great air movement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It lacks much cooling power. It only cooled about 2 to 5 degrees in a 100 square ft room. Just too humid in that room for it to help. Even with the freezer packs.

    No, I would not recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      We are sorry to hear the issue you are experiencing with the unit. If there is anything we can help please reach out to our support team at support@newair. newair

  • Rated 5 out of 5 stars

    wow

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    when I buyed.... I know I make the right decision to get this product, excellent

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 1 out of 5 stars

    Over Rated

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product DOES NOT cool as advertised. It doesn’t come anywhere close to a vented air conditioner. This product is also NOT WORTH the price.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not working after a day

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just got it yesterday. I used it for less than 10 hours. It has 3 speed and I mainly used the low and medium speed yesterday and used the highest speed only for a few minutes. Today, the highest fan speed did not work. I am really disappointed with the quality and have wasted all this time waiting for delivery. I am going to return it to the store when it opens tomorrow.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Hard water stains!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard water stains made cleaning it such a hassle. Does not cool very well.

    No, I would not recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Hi,

      Thank you for contacting NewAir! I apologize for the experience, the best way to clean the unit and Clean the pad is to clean with a heavily diluted solution of vinegar and water or lemon juice and water. After thoroughly cleaning, sundries the pad. Please give me a call at 855-963-9247 to select customer service and ask for Christina if you need further assistance. I will be happy to assist you with this matter and provide the best possible solution Best Regards, Customer Care newair

  • Rated 1 out of 5 stars

    Doesn’t blow cold air..

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this air cooler to battle the heat we have in California, and this does not even blow any colder than a regular fan. Even with using ice and cold water, the air comes out room temperature and had no effect in cooling our room at night. Find a portable A/C instead.

    No, I would not recommend this to a friend
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