Customer Ratings & Reviews

I have this setup for a dedicated Fax Machine because the Government does not allow transmission of sensitive information via fax-to-email or email. I got one year Free with the device. Also love the fact that Bestbuy Price Matches so I got this thing for a steal! I setup the device through the computer easily. I just plugged it in and went through the guided tutorial on the screen. There is a 911 fee that Magic Jack no longer pays for so be aware of that before you purchase the product. For my area it was only $6 a year. I was able to pick my own free number and finished the tutorial on screen. Then I plugged in the magic jack into an Ethernet port, plugged in the power, and the phone port in the back of my 4-in-1 printer. Now it was time to test the magic Jack. I sent and received test faxes without issue to the fax-to-email system I have at the home office without issue. Be aware that faxing isn't the intended purpose of this device so sometimes a high resolution (Photo) fax will fail/time out. Lower the resolution and it should go through (Super fine or fine). Please be sure to understand that a phone cable is not included with Magic Jack, but an Ethernet cable and charger cable is. Phone cables are generally included with phones and all-in-one printers so be sure you didn't throw yours away and have one on hand. If you don't have one, snag one while you're in the store. Overall I am highly satisfied with the device. It was easy to setup, inexpensive, and works for my needs. I also will be saving $324 a year when I renew my number next year. That's enough money to buy a new laptop! Would I buy again? Yes, I would; and I did buy another one for the accounting section of the office. My friend also bought one and is using it for his home phone saving loads of money each year! It's a terrific product, just be aware of the 911 fee going in and you won't be disappointed.

Magic jack is the best way to save money on home phone service or on the go. Comes with everything included with no hidden costs. Highly recommended this product

It was easy to set-up and I haven't had a problem. The best part is the cost, the first year is already paid for when you buy the MagicJack after that it's $35/yr. I was paying more than that every month with the phone company I had before.

This magic jack is everything i was expecting simple ,good to use . I just hoped the manuel on how to set it up could've been better. Ihad to call customer service for little help . Besides that it's all good.

The MagicJack Go works as good as my old Verizon fios land line phone. Only if the Magic Jack does not use the home phone house wiring, it's to long and magic jack works best with a short phone cable connected from the magic jack to a electronic cordless phone that has it's own power to ring the phone. Old phones with mechanical brass bells do not work well if at all with magic jack. The brass bells take to much power to ring well and magic jack has very little power output. I have five cordless Panasonic 6.0 cordless phones working off my answering machine base station. The USB connection to the computer is just to set up magic jack and when it's working use the power transformer that came with Magic Jack to power it.The computer does not have to be on for Magic Jack to work after it's set up and working. Magic Jack connects directly to your modem/router with a short cable. I had bad luck with Magic Jack Plus. The caller heard echo in my voice. My internet speed is 50 Ms download and 5 Ms upload. I also had problems not always hearing the caller and I had to instruct them to call back sometimes 3 or 4 time in order to hear them. I have none of this problems with Magic Jack Go. The price of the two models are about the same when you factor in the extra 6 months service with the "GO" model, and the "GO" model looks to be a newer design. The photos shows Magic Jack powered by the transformer plugged into a an ac extension cord and connected to the Magic Jack through a USB connection. A 1 foot internet cable connects the modem/router to the magic jack. and a photo of my base station phone hooked up to the magic jack with the cable that came with the Magic Jack.

it works, very easy to set it, web site offers very nice features control, the mobile device app works very well on tablet or cellphone Android or iOS. The voice/sound quality is very good but not as reliable as a dedicated gizmo VoIP; it has some glitch every like 30 or 40 sec, I have 2 in different locations and have same issue, nothing that probably the people of magicjack could not fix; everything else works very well and I love the price as well as the fact that you do not need to have it with a telephone unit, after you set your device you can use a mobile device app, unplug the magicjack and carry with you your phone service .... cool

What took me so long? Good grief, for years I've been spending over $70.00 every month ($840.00 a year) with our area's mega landline telephone provider. A couple of weeks ago, I woke up from a nightmare in the middle of the night in a cold sweat. I had been doing calculations in my sleep about how much money i had wasted over the years. I remembered seeing an email from Best Buy about a product called MagicJack. Long story short, I went and bought a MagicJack, got back home and hooked it up in 5 minutes, went to the MagicJack website and configured the settings, along with porting my existing telephone number. Then I went to the telephone box outside and disconnected the big mega phone company's lines that came to the house from the telephone pole. TaDa...It's a beautiful thing. We have multiple phones upstairs and downstairs plugged into our original telephone wired wall outlets. Crystal clear reception. I purchased the MagicJack for $59.99, which included one year free service. After the first year, all i pay is $35.00 per year. That's $2.91 a month. If you want 911 availability, that will cost you another $6.50 per year, raising your yearly bill to approximately $41.50. I'm very much a skeptic when it comes to products and sales spiels with "Too Good To Be True" jibber jabber, but If you have high speed internet, MagicJack is a no brainer. I hope you can hear the excitement in my text here, because I seldom write reviews for products.

I had the original Magic Jacks several years ago and they worked great. They did have a slight delay when talking, I figure this was due to having to be plugged into your computer in order to work, so processing the outgoing and incoming sound through the computers processor was probably what caused this slight delay. Not a huge issue. It was mainly for use when I travel. My mom is retired and on a fixed income and has a cell phone for senior citizens that gives her a limited amount of free minutes each month and she hasn't had home phone service for a while to save money. Problem is that being put on hold for long periods of time when talking to doctors offices, etc. was running her minutes out. I decided, since I was pretty well pleased with my original Magic Jacks and after looking at several other options (Vonage, Basic Talk, AT&T U-Verse and others), to give the new Magic Jack Go a try, as it was the lowest annual cost. ($35 a year) . It was easy to set up and was able to connect it directly to the wifi cable/internet modem, so there there is no delay like there was with the original Magic Jack, but you still have the option to connect through your computer as well, which I have done and it seems like the delay is not an issue at ll with this new version of the Magic Jack. The sound is nice and clear. My mom has been using the Magic Jack Go for a month now with absolutely no issues and she is very happy with it. Now she can save her cell phone minutes for when she needs to make calls while away from home. I have decided that I will be purchasing a couple of Magic Jack Go's for myself, one to use for business and one for personal use. Very satisfied with this purchase! Why pay a huge bill to the phone/cable company when this little thing does the same job for much less? If you do not have or need High speed internet, then you may want to weigh this against other options, but if you're already have, or are considering High speed internet, then this is worth it for the savings on your phone bill.

In use for a month now with no issues after initially being a bit of a pain to set up. Call quality is good. Only $35/year for service including caller ID, call forwarding, and an app if you want calls sent to your mobile. Be aware: Magic Jack charges $10 to port your existing # and takes about 5 days to complete. Your router has to always be powered on. Included ethernet cable is very cheap.

I was with a rival company for a few years and was used to feedback in the line, dropped calls, and a lag in the conversation. For the price, I dealt with it. When my VOIP device failed, I saw the Magic Jack reviews were substantially improved and decided to give it a try. Wow! Not only had the price become cheaper than my old service, but the call quality is crystal clear. I ported my phone number which took some time as my former company had to process it. The actual setup was a breeze. The instructions were clear and complete. I have the newer CAT 8 Ethernet cords and extreme internet speed with a T-Link router. After a couple of months, I am completely satisfied with our Magic Jack and would recommend this unlimited US calling option. No other costs are occurred beyond the yearly nominal fee and the initial cost of the Magic Jack, which included the first year of service.

I ordered this wanting to try out having a landline phone in addition to a cellphone. It was very easy to set up. I have it hooked up to my computer, but from what I understand, that is not nessecary., but for now, it is working just fine! I read something after setting it up about not being able to receive incoming calls, but I tested it by first calling the MagicJack from my cell phone, then having my aunt call me from her work phone, and then finally, from her cell phone. All calls came through and the sound quality was great! I’ve been very pleased with Magic Jack so far, and I would recommend purchasing this one over the slightly more expensive one (I think the other one is around $20-$25) ONLY if you have internet access. You also have the option to pick your own number (for a fee of I think $25) and only if that number is available). But it comes with the ability to choose your own number, except for the last three, for no charge (for example, 1-423-0XXX, 1-212-7XXX, and so on). This was the option I chose. Also, it should be noted that you can enter in your cell phone number, and the Magic Jack will forward calls to your cell phone, but that will cost you a one-time fee of $10. I’m not sure if you can turn that option on and off, but if that is what you are looking for, it’s worth investigating! Overall, I am very pleased with this purchase!

Bought this for my mom who was sick of all of the extra charges on her monthly phone bill. Works very well,but has a few minor issues i wasn't aware of. First of all, you'll always have to dial the area code, even for local calls, unless you run the magic jack through your computer and install an app. Secondly, if you have any devices, such as a heart monitor, that runs through your phone line, you may not be able to use it with magic jack. Would have received 5 stars if not for these minor inconveniences.

AT&T, Verizon and all other landline phone companies GET A CLUE your landlines are not worth $50 - $100 a month especially with cell phones plans costing less then your VERY LIMITED USE landlines maybe if you would bring your price back to a reasonable rate !! But enough ranting I love my magic jack the sound is great it was very easy to setup and I can fax with it which is about all I do with it besides phone calls where I'm sure I'm going to be on hold for a LONG TIME

As long as you have a good internet connection (70-100 Mbps), all current VOIP devices works well, Vonage, MagicJack, ATT, COX to name a few but the cheapest/inexpensive way to do it is via MagicJackGo and BestBuy has this current device/hardware. Most stores have the old device so I don't know if it works well. I always go with the most current one. Less than $40 per year is the cheapest you can find for a VOIP and MagicJack even offered me $100 for 5 years...Can't beat it for a landline or any VOIP device. I have not yet tested the voice mail system but for me, as an alternative phone besides my cell phone, clear calls are good enough.

After researching numerous sites for alternative phone service, I have definitely found MagicJackPro to be the value. We used our cable provider for phone service in the past but needed to find a way to shave money off our monthly expenses. If you're looking to do the same, it's definitely the way to go. The calls come in clear, you have voicemail, and numerical caller id. I would have given it a 5 star review if the caller id listed the name. Overall, I would highly recommend this product. Save yourself time and money and buy one today!

Pros of Magic Jack: 1. Saves me $ monthly off my regular bill from the utility company CONS of MAGIC JACK: 1.The Caller ID shows the incoming number but not the name of the friend who is programmed into the memory of the phone. Only after the call is disconnected does it sometimes give the name of the caller. It’s inconsistent at best. 2. Why the caller ID window lists the phone number of the caller twice is a mystery. Some digits are dropped too. 3. During Call Waiting, it doesn’t display who that caller/or number is, so if I did answer it, it could be someone I don’t want to talk to., like a telemarketer. 4. My handsets are pre-set by Magic Jack to a different TIME ZONE (not PST) so when I get a message it gives the wrong time of that incoming call. I tried several times to correct, but the minute a call comes in, it reverts to EST. 5. Not sure why Magic Jack lists twice the caller ID number, as its coming in, but after call is disconnected, it drops off the area code for 323. A new CA regulation says even if you have the same area code as someone else, you must put in the whole number including the area code. Because of the way MJ lists the number after the call is disconnected, I cannot hit redial. This is because the area code was dropped. The call will not go through. I then have to look up the caller’s number to get them on the phone. Wastes my time. 6. Sometimes a caller randomly gets the Magic Jack Voicemail instead of it ringing at home, & letting the home answering machine take it or me for that matter. One time I tried calling home. Instead of it ringing it went straight to Magic Jack Voicemail, telling me the Magic Jack customer was not available. I called back 15 minutes later, that time it rang properly.

I love my magicJack I used it in the past for my business phone line and it was great. I currently ported my home phone number to magicJack and paid $49 for the year and actually canceled my local phone coverage which was $50 a month. Very easy transition with no problems and my number is registered with 911. My phone service works excellent and I can fax. Wow!

Can't beat the price, quality, ease of set-up, tech support is great/quick... no probs to report - works as advertised! App works good too.! The gov't /911 fee is required (little more $), and there is number porting fee (if you want to keep your old number) and takes a few days to complete, but other then that... You can use your existing home wiring to connect all your wired phones as before (look on YouTube) so it's super easy! Saving a HECK of a lot of money vs. at&t for SURE!!!

Cut the cord with a leading local phone/cable company and went with MagicJack VOIP!! happy I did!! Voice quality is crystal clear and the price can't be beat!!! Installs very easy in just a matter of minutes. Would recommend this product to anyone looking to save money on their phone bill!!!

Reliable product. Calls to Canada are free. Able to travel with it.