Customer Ratings & Reviews

Very poor water and ice dispenser design! The water dispensing nozzle is situated so that drips go down the front of the door rather than into the drip tray. (Photos below). Cups over 6” are impossible to put ice into, and equally as frustrating is not bumping the water unintentionally, and either results in a mess. We returned.

Horrible Product...Ice release door leaking...Changed by Maytag. Next, condensation appears on water dispenser inset. Maytag changes door change. Condensation appears again. This is a Lemon. This product deserves negative stars.

I love this refrigerator!!! It has great space, I love the ice maker and water dispenser all for a good price.

I love my fridge. I can see everything in it!! I am glad that I chose this on!!!

Had to send the first one back! Yes brand New~ second one seems to be better and quieter! Not happy about having to get another BRAND NEW Fridge! We will see how good this one does! Wish they had separate Ice and Water sections! You touch the water by accident all the time getting the Ice and Water on the floor all the time!

I really like this refrigerator. I love the side-by-side and they have deep shelves. And the lights are set up properly so you can see everything in the refrigerator. The one improvement I would ask for is the lover for the icemaker is a little low for large cups

Love it way better then our $3500 Samsung we had to return, I will stick with the name brand from now on Maytag is great

I did not purchase from Best Buy, but did purchase this exact model from a different supplier. Within one full year of purchase, the compressor died. Calling for repair was the worst experience ever. Over 2 1/2 hours to finally get someone to come out. Putting the Maytag name on this piece of junk is insulting. I know that all refrigerators nowadays are substandard, but Maytag is the absolute worst. Never thought I would say that. Have loved the brand for many years. Sadly, this is a new day. Stay away from this model…please.

I normally don't do reviews but I felt I should let someone know. This fridge does not have customizable shelves. You can not make one section taller and others smaller. It makes it hard for short people to put the large things on the large shelf that is on top. Also, the drawers and storage on the doors are a thin plastic. I'm just waiting for one of them to break. You also have to watch what you put on the top shelf in the back. If you get it too close to the cooling unit it will freeze what you have next to it. The things along the back shelf and to the right the things don't get cold. I've only seen this happen on the top shelf though. The ice maker dispenser is in a funny area. If you don't push the ice nozzle just right, you will get squirted with water. I will never rely on descriptions from the internet before I purchase a fridge. I should have went and looked at this model in person before I purchased. What is really bad is that I waited 2-3 months before it even arrived.

Great fridge, but disappointed I was not told that it would take 24 hrs for the fridge to get to the right temperature. I don’t have another freezer so my meats are already defrosting, so frustrating.

The simple purchase of a refrigerator almost two months ago has resulted in an ongoing nightmare that is yet to end. Three purchase attempts that ended with no deliveries because of a variety of excuses from the delivery company. One attempt ended in damaging the water line forcing a shutdown of the entire water supply and the delivery company left. Best Buy promised to pay the plumber’s fee but weeks later, no reimbursement received. The fridge finally delivered was the wrong model which I accepted out of complete frustration. The final deliver people (after many attempts) were great…

The first one that was delivered and installed did not work, and it took 6 days to get a replacement. This is after the first order was not delivered and installed on original date. Opened a case up on it, 358435268. When I called several times just got passed around and never was able to speak to someone about the case.

Ice maker stopped working and they don't have the replacement parts to fix it.

I really like the look of this fridge and others mentioned the shelves are not customizable, but everything fits perfectly for me. My complaint is this is the loudest fridge ever. It roars constantly and you can even hear it in the other room. Also it says 3 is the setting for fridge and for canned drinks to get as cold as they should be we have to put the setting on 5. So far no issues with ice maker like others have but I’ve only had it a couple weeks

The compressor continues to run until the door is opened. The doors are misaligned, and the refrigerator door can be opened with one finger; no suction at all.

Ever since we bought this fridge we have had issues with the ice shoot. Ice will get stuck in the door flap and eventually turn to water and leave a puddle on the floor. In order to prevent this, after getting ice, you need to put your hand up the shoot and pull out the stuck ice. This isn't too challenging for my wife but I have fairly large hands and half the time I accidently hit the water button which then water comes out and goes all over the floor. We have called Maytag's service dept. Multiple times and they have sent someone out three times now to repair the issue. It is still not working correctly and they refuse to refund our money. Not only will they not refund our purchase, they are condescending while on the phone and rude. I will never buy another Maytag product as they don't stand behind their products. We have our 4th repair visit schedule at this point which is absurd and forces us to step away from work to be home for this repair visits.

Ice maker gets jammed then all the ice melts out. It makes the loudest humming noise. I hate this refrigerator so bad.

Good refrigerator at good price, good features and size.

It is a little louder than my old kitchenaid, but the ice maker, water dispenser and extra room in the freezer make up for it. Great so far, and very nice looking. Has a high end look to it. I would recommend.

Maytag Side-by-Side Refrigerator great does what we need it to do went with Maytag it has 10 year warranty had it a little over a month and seems to be great item