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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 1513 reviews

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    Rating 4.3 out of 5 stars

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    Rating 4.2 out of 5 stars

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    Rating 4.2 out of 5 stars

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79%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 65 Showing 1,281-1,300 of 1,513 reviews
  • Rated 1 out of 5 stars

    Unhappy Customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer is very disappointing! I have washed the clothes on numerous cycles and the clothes are drenched with every cycle. I wish I would have read the reviews before the purchase

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Thank you for bringing this to our attention; we regret that you are having these concerns with your appliance. We value all of our customers, and we would like the opportunity to review these concerns for you further. Please contact us directly via Facebook https://bit.ly/3Q9npvS or Instagram bit.ly/3qZoRdR. Let’s see what we can do for you! MaytagBrand

  • Rated 2 out of 5 stars

    Dissatisfaction with lack of delivery

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wouldn't know, I've been baking trying to get delivery reschefuled since 5/8. Supposedly have a dekker date of 5/28. If it's not i will cancel my order and card and no longer do any business with best buy.

    I would recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Hello! We are sorry to hear about this concern with your Delivery. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps. MaytagBrand

  • Rated 2 out of 5 stars

    Poor delivery service.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One issue with Best Buy and the delivery of Maytag washer. One the delivery men broke the hot water fixture off of the wall and this necessitating shut off of water to the house. I had to call a plumber to repair the water line. He advised me that the hoses were not new as the gaskets were worn and not brand new.

    I would recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Hello MaryA, we are sorry to hear this. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps. MaytagBrand

  • Rated 1 out of 5 stars

    DO NOT BUY!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a gigantic pile of crap. It hasn't worked right since we got it. Repair techs can't figure it out either. DO NOT BUY THIS UNIT!

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Thank you for bringing this to our attention; we regret you are having these concerns with your appliance, LisaE. We value all of our customers and we would like the opportunity to look into this further for you. Please reach out to us directly via Facebook https://bit.ly/3Q9npvS or Twitter @MaytagCare. Let’s see what we can do for you! MaytagBrand

  • Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service, very friendly employees Good job

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Cleans well. Makes a noise when locking lid.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine and price love the 10 yr warranty!!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    lasted 6 months, defective from the factory

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had problems from the beginning. now 6 months into this new washer and it doesn't even work.

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Thank you for bringing this to our attention; we regret that you are having these concerns with your appliance. We value all of our customers, and we would like the opportunity to review these concerns for you further. Please contact us directly via Facebook at https://tinyurl.com/Maytag-Facebook or Instagram at https://tinyurl.com/Maytag-Corp-Instagram Let’s see what we can do for you! MaytagBrand

  • Rated 5 out of 5 stars

    Maytag

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washing machine! Exactly what i hoped it would be

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer and dryer and television for granddaughter

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best washer and dryer and the television perfect

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of time, money, and energy.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lady at bestbuy told us this was the best washer and dryer set for our money. When we got it all set up and hooked up it didn’t work… at all….

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Thank you for bringing this to our attention; we regret you are having these concerns with your Washer. We value all of our customers and we would like the opportunity to look into this further for you. Please contact us directly via Facebook https://bit.ly/3Q9npvS or Instagram bit.ly/3qZoRdR. Let’s see what we can do for you! MaytagBrand

  • Rated 1 out of 5 stars

    Not for me

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Maytag was very loud. Didn't like the way it operated. The lid seemed cheap and opened back too far. I exchanged for a different brand.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Washer and dryer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new washer and dryer. Thank you so much!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Doesn’t deep fill

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sensor must be off as it does not fill to the top even when fully loaded

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      We apologize for your concerns regarding the low water level in your washer. Please check the following troubleshooting tips:

      1. Cycle Modifiers and Water Level Selection
      Modifiers: After selecting a cycle, you can adjust default modifiers like Soil Level, Spin Speed, and Temperature using the cycle settings buttons. Not all settings are available for every cycle.
      Water Level (If applicable):
      Auto Sensing: Turns the Water Level knob to this setting to allow the machine to automatically sense the appropriate water level for the load size.
      Deep Water Wash: Turns the Water Level knob to this setting to add the maximum amount of water. Note: This option may lead to longer cycle times due to extended fill times.
      2. Bulky Cycle Operation (On some models)
      The Bulky Cycle uses a series of fills while agitating. It may appear to have insufficient water, but the washer will continue to add water over 10-12 minutes as sensors monitor the load.
      Agitation during the fill improves cleaning and helps reach the optimal wash water level. The fill may pause occasionally for additional mechanical action.
      3. Non-Agitator Models (Low-Water Wash Plate System)
      The washer automatically adjusts the water level to the load size, and no water level selector is needed.
      Loading: Load items in loose heaps evenly around the wash plate. Keep the center uncovered.
      Important: Do not add more water. Excess water can cause clothes to float, lessening the cleaning action because the clothes must engage with the impeller.
      4. Clean Washer Cycle
      If you feel the water level is lower than when you first started using the washer, run a Clean Washer cycle to re-calibrate the control and reset factory-set water levels.
      Run this cycle about once a month or every 30 cycles.
      Maytag recommends using affresh®, which cleans deep inside the appliance, reaching components like the tub, pump, and hoses.
      If the above steps do not resolve your concerns, we are happy to review them further. Please contact us directly via Facebook at https://tinyurl.com/Maytag-Facebook or Instagram at https://tinyurl.com/Maytag-Corp-Instagram MaytagBrand

  • Rated 1 out of 5 stars

    Bad washing machine. Defective.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After receiving my brand new washing machine, I did three loads of laundry and it broke and had to have service people coming fix it.

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Thank you for bringing this to our attention; we regret you are having these concerns with your appliance. We value all of our customers and we would like the opportunity to look into this further for you. Please contact us directly via Facebook https://bit.ly/3Q9npvS or Instagram bit.ly/3qZoRdR. Let’s see what we can do for you! MaytagBrand

  • Rated 1 out of 5 stars

    Washing machine not working

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is horrible and started not working only one week after having it. The sensor button would go to done every time I hit start

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Thank you for bringing this to our attention; we regret you are having these concerns with your Washer. We value all of our customers and we would like the opportunity to look into this further for you. Please contact us directly via Facebook https://bit.ly/3Q9npvS or Instagram bit.ly/3qZoRdR. Let’s see what we can do for you! MaytagBrand

  • Rated 1 out of 5 stars

    Arlene's machines

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not like this washer at all. It was extremely noisy and sounded like gears were no working right. I returned this and got an LG washer and I love it. Thank you Best Buy for letting me do the exchange.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointing

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to replace an identical one that only lasted three years. I should have known better. Needed to return in first week of use.

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Thank you for bringing this to our attention; we regret you are having these concerns with your appliance. We value all of our customers and we would like the opportunity to look into this further for you. Please contact us directly via Facebook https://bit.ly/3Q9npvS or Instagram bit.ly/3qZoRdR. Let’s see what we can do for you! MaytagBrand

  • Rated 1 out of 5 stars

    LOUD AND NOISY

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE LOUDEST WASHER ON THE PLANET. IT NEEDS TO BE STUCK IN A BASEMENT OR A SOUND PROOF ROOM

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Thank you for bringing this to our attention; we regret you are having these concerns with your appliance, SHINYB. We value all of our customers and we would like the opportunity to look into this further for you. Please reach out to us directly via Facebook https://bit.ly/3Q9npvS or Twitter @MaytagCare. Let’s see what we can do for you! MaytagBrand

  • Rated 1 out of 5 stars

    Unloyal company

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They promised us a gift for each appliance but only sent one, they robbed us, they lied to us

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Hello! We are sorry to hear about this concern. While our reviews focus on the product and your individual experience using it, we are sorry to hear about your experience with Best Buy. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps. MaytagBrand

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