Customers value the large capacity, excellent cleaning performance, and ease of use of the 5.3 Cu. Ft. High Efficiency Smart Top Load Washer. They also appreciate its quiet operation. However, some customers have expressed concerns regarding the machine's reliability and occasional balance issues during the wash cycle.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 1,229 reviews
Pros mentioned:
Cleaning performance
Rated 5 out of 5 stars
Best washer ever
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have six children and I ordered this washer after my Samsung gave out on me after 3 1/2 years.
Let me start by saying this is an amazing washer once he gets to learn all the features it washes my clothes the cleanest that I’ve ever seen since I’ve been using a washing machine.
The spin is very quiet
I would definitely recommend this washer to family and friends
I would recommend this to a friend
Pros mentioned:
Capacity
Rated 4 out of 5 stars
Very satisfied customer
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very roomy and very quiet washer lots of choices to choose from for washing also love the WiFi notification for your washing machine
I would recommend this to a friend
Cons mentioned:
Reliability
Rated 1 out of 5 stars
Do not buy, designed to break
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Posted . Owned for 10 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Designed to fail.
In less than 1 year the main motor and bearing assembly failed due to normal use.
About 2-3 loads a week consisted of clothes, towels, and bedding.
It is made of plastic and designed to wear out and fail.
It should have been made of metal.
I included photos of the damaged part and machine
On top of that, it doesn’t put enough water in the drum to even wash the clothes. Clothes are 50% dry with normal wash. The only way to make it wash properly is to use the heavy duty or bulky items modes with max fill set. And it still does the first half of the wash without enough water.
Piece of junk. I wish I could still to a return for a full refund. I was lied to, this is not a quality product. A quality product will last 10 years without breaking. This thing lasted about 7 months before breaking.
The repair guy said every year I’ll have to have him come to replace the same parts due to the way it wears out. He also said I should consider the extended warranty because the computer board will fail every couple years too.
I’m hoping to sell it used and buy a different brand.
Thank you for bringing this to our attention; we regret you are having these concerns with your appliance, Nicholas. We value all of our customers and we would like the opportunity to look into this further for you. Please contact us directly via Facebook https://bit.ly/3Q9npvS or Instagram bit.ly/3qZoRdR. Let’s see what we can do for you!
Pros mentioned:
Noise level
Rated 5 out of 5 stars
Maytag Wahing Machine
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have always pitchased only Maytag. This whadher is one of the bedt yet. Very quite and WOW, what a spin cycle!
I would recommend this to a friend
Cons mentioned:
Balance
Rated 1 out of 5 stars
Maytag Never Again
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is absolutely the worse Maytag I've ever purchased.
I purchased this washer to replace a Bravos XL that lasted 2.5 years, giving Maytag the benefit of the doubt based on prior history; thinking it was just a lemon; I gave Maytag another chance.
NEVER AGAIN will I purchase another Maytag/ Whirlpool washer.
1. This machine puts out so many error messages.
2. After washing a few lightly soiled loads, the washer will prompt you to run the cleaning cycle, and the machine will not run through a wash cycle until you do so.
Will prompt to empty washer.
3. This washer doesn't fill correctly and often will try to wash with no water.
4. Frequently gives an error message that there is no water, but the built-in water faucet will have excellent water pressure.
5. The washer agitates the clothes before it adds water and tangles all the clothes into tight knots
6. The washer goes off balance constantly because the clothes are knotted up.
No, I would not recommend this to a friend
Brand response from MaytagTeam
Posted .
Hey Bamboozled, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34h7fuZ
Pros mentioned:
Capacity
Rated 5 out of 5 stars
Maytag washer
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Large capacity washer. Multiple settings to fit your needs. Has remote enable which I did not set up, but it’s there if you need it. Deep fill and extra rinse option if you want to use more water
I would recommend this to a friend
Rated 4 out of 5 stars
Overall a good outlet buy
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Puchased this from the outlet store. Sides were banged up, but does not seem to affect functions & are not terribly visible at installed location. Heavier loads have a tendency to become off balance & require rearranging the load to continue. Otherwise there have been no issues with performance.
I would recommend this to a friend
Pros mentioned:
Capacity
Rated 5 out of 5 stars
Awesome washing machine
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great washing machine it works good, it holds lots of clothes, I will definitely recommend it to my friends
I would recommend this to a friend
Pros mentioned:
Capacity
Rated 5 out of 5 stars
Great washing machine
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great size for a home washer. Works great for blankets and towels. Any large load. Great setting choices too!
I would recommend this to a friend
Cons mentioned:
Reliability
Rated 1 out of 5 stars
Failed washer in less than 2 years.
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Posted . Owned for more than 2 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I will not purchase Maytag again. The washer failed after less than two years. It makes an excruciatingly loud grinding noise in the final 60 seconds of the spin cycle. After spin is complete, washer crashes and locks up so only way is to pull the plug in order to reset.
I reached out to Maytag's repair tech, who came and denied the assessment because the washer was in the spill tray, and the customer needed to pull it off of the spill tray in order to work on it. Unable to do that so washer isn't going to be assessed nor repaired. $140 to come out and inspect by the way, not including repair.
No, I would not recommend this to a friend
Brand response from MaytagTeam
Posted .
Thank you for bringing this to our attention; we regret you are having these concerns with your Washer. We value all of our customers and we would like the opportunity to look into this further for you. Please contact us directly via Facebook https://bit.ly/3Q9npvS or Instagram bit.ly/3qZoRdR. Let’s see what we can do for you!
Pros mentioned:
Capacity
Rated 3 out of 5 stars
No Manual Time setting
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
No manual setting to increase or decrease washing time. All settings are on default setting but more space for washing comforters.
I would recommend this to a friend
Rated 1 out of 5 stars
Worst purchase
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I had this model in a different color in my previous home. When I needed another after moving, I looked for the same. This one I purchased is complete garbage. It adds water to BARELY cover the load, agitates for 3 seconds then drains water out. This repeats about 4 times and the wash "completes" in 5 minutes. BUT my clothes are not clean and my water bill is going to skyrocket.
No, I would not recommend this to a friend
Brand response from MaytagTeam
Posted .
Thank you for bringing this to our attention; we regret that you are having these concerns with your appliance. We value all of our customers, and we would like the opportunity to review these concerns for you further. Please contact us directly via Facebook https://bit.ly/3Q9npvS or Instagram bit.ly/3qZoRdR. Let’s see what we can do for you!
Pros mentioned:
Cleaning performance
Rated 5 out of 5 stars
Great wayher
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
So far excellent washing machine, washes well. Does what it needs to do. Very happy with it.
I would recommend this to a friend
Rated 3 out of 5 stars
The Computer is the boss, not you
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This washer is too smart for its own hood. It kept running tests to see if the load is balanced and it never was… so it simply didn’t let me wash it or spin it, though it was already soaked. So frustrating. I want a machine that makes clothes soapy then rinse… no arguing with me about it.
No, I would not recommend this to a friend
Rated 5 out of 5 stars
Great washer!
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Posted . Owned for 6 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love my washer! I've had for a few months and haven't had any issues. While it may be a bit noisy especially the fast spin option. It washes clothes great. The fast spin leaves clothes practically damp dry. I occasionally use the app and it's okay. I use the delayed start frequently and it's never failed. Just an fyi, place items as balanced as possible, it can make a loud thumping noise if severely unbalanced (just reset clothes and refer to manual).
I would recommend this to a friend
Pros mentioned:
Cleaning performance
Rated 1 out of 5 stars
Horrible Customer service
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
We bought this washer and waited 3 weeks to get it. I had to go to Best Buy just to find out if I would ever get it. They at Best Buy are so unorganized and there customer service sucks. The first week I was suppose to get washer they called me 3 hours after they were suppose to deliver to tell me that I wasn't getting it this week. The second week no notice the 3rd week I got it LOOK AT THE DENT.. I am truly upset never a call from the Best Buy in Big Flats, NY to confirm anything Now the whole bottom is dented and all I will get is 10% back. well a 949.00 washer and they will give me 80.00 back. Never Again will I buy an appliance from them.
No, I would not recommend this to a friend
Brand response from MaytagTeam
Posted .
Hey MaytagWasher, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34h7fuZ
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Whirlpool
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
That’s good product easy to use and work excellent
I would recommend this to a friend
Pros mentioned:
Cleaning performance
Rated 5 out of 5 stars
washer machine
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
i try so many brand.This one i love so much,washer so clean and dry
I would recommend this to a friend
Pros mentioned:
Capacity
Rated 5 out of 5 stars
The Best Washer
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought it for my wife and she loves it can’t stop using it. Top-of-the-line washer
I would recommend this to a friend
Rated 5 out of 5 stars
Great
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I purchased this top loader because we have had multiple front loaders and they last like 3 years. The reviews were good for this top loader. I love it so far, it has many settings for your washes and I love that it has Wi-Fi, it lets me set more settings and tells me when my clothes are done washing.