Customer Ratings & Reviews

Do not buy from Best Buy, worst experience ever and beyond frustrated with Best Buy

Meta advertised chromecast support and then removed it in a software update after the holidays.

Don’t do the updates unless you have a couple of hours to reconfigure the system.

No customer service. Bought 3 headsets and the kids can't play the same game together.

Didn’t receive item or my refund yet Didn’t receive item or my refund yet

Irritating to eyes. Not feel comfortable after wearing it.

The Meta Quest 3. Is it worth upgrading to it from the Quest 2? Well I've owned the Quest 2 for a couple of years now and I can say that, for me, the upgrade is worth it. If you don't own a VR or haven't owned one before, you may choose to go with the Quest 2 since you can get it for a really good price now. Not a bad idea to make sure you will enjoy the experience before spending more on the Quest 3, especially if you are (or even if you aren't) prone to motion sickness. I'm not typically bothered by it, but something about being in VR and moving around when you are physically standing still does something to your mind that feels wrong. Maybe it's because I'm getting older because my 11 year old doesn't seem to have any issues with it. However there are plenty of enjoyable ways to experience and use VR that don't cause any issues for me. Watching movies, for example, is one thing that I feel the Quest 3 is much better for than the 2. With the increased resolution and the "pancake" style lenses, it's much closer to looking like it does in a theater. It's still not to the point of replacing your 4K Micro Mini QLED OLED UHD whatever whatever TV, but it's getting a lot closer. And as with anything else, some apps, games and content will look better than others. You will still see pixels in some things and others you probably won't. And the new lens fix a big problem I had with the Quest 2,which was the edges of the "screen" being blurry. You may still notice it a little bit at the far extremes of the image edges but it's way better than before. Being able to watch Netflix, Disney+, or any service you can access via a web browser without disturbing others or them having to watch too is fantastic. And I highly recommend checking out the Xstadium app. This is a really great concept where you can watch live sports courtside, from the 50 yard line or the endzone (on the field), and other locations inside of the stadium or arena. Another big plus with the Quest 3 is the increased storage. I admit my 11 year old uses the Quest 2 way more than I do and has filled it up to the point he has to uninstall games to add new ones. If you're a console gamer the 512gb storage may not seem like much, but the apps and games for this are nowhere near the 100gb+ size of some of the console games (at least not for the time being). But they will add up as you find more and more apps and games you want to try out, and that library is steadily increasing. Another big plus for the Quest 3 is the full color passthrough mode, or "mixed reality". There's passthrough on the Quest 2 (where you can see what's going on around you outside of the headset), but honestly it's pretty useless other allowing you to draw your boundaries. I liken it to old fuzzy black and white TV. You can can't see a lot of detail, and forget about checking your watch or phone. While the clarity of the Quest 3's full color passthrough isn't like looking through your phone camera or anything, it's leaps and bounds better than before, and you can actually use your phone and reply to messages, etc. And it's pretty cool to have a web browser, for example floating in front of you while you can still watch the kids or whatever else you might be doing. And I don't know how it does this, but looking at a light, like a lamp maybe and moving the browser or whatever other window in front of the light, completely blocks it as if you put a solid object in front of it. So it's not that things you see in VR while in passthrough mode are translucent, they are overlaid onto your real view of the world. There are also some pretty cool games and apps that take advantage of this better, full color passthrough mode, which to me makes this that much more useful, whether it's an app or game or even a virtual desktop. Another change is that the controllers no longer have the big halo at the end of them, make them a little lighter and more useful in some situations, as well as the hand tracking being improved. You won't be spinning, flicking, and moving things around like your Tony Stark, but it is nice to be able to use the device without having to have a controller in your hand. However not all apps and games work with hand tracking. It's just not quite there yet. And it does work better when you have plenty of light as opposed to low light. But here's the thing, the light doesn't have to be visible. It can be infrared light. So if you want to lay in bed and use the thing while someone is sleeping, just get an infrared light and "light" up the room. While the original versions of the Quest were not appealing to me yet, and though the Quest 2 was, but I found it underwhelming in areas enough that I ended up not using it much, I feel like the Quest 3 is now a usable, enjoyable device for me. It's not perfect, but it's a big step in the right direction, and what we'll be able to do in the next few iterations of these is going to be pretty crazy and fun. So I would recommend getting one of these and unless your expectations are not realistic, there are plenty of ways to enjoy this thing.

Last generation, when it was a choice between wired PCVR and wireless standalone VR, I went with wired. I was curious to know how far things have come since then. The second I turned on the Quest 3 and strapped it to my face, I knew that this was a whole new level. The first thing you see when you turn on the Quest 3 is the actual world around you in full color. The AR experience is incredible, being able to open up menus and browser windows and place them wherever. Last gen, the pass-through was limited to black and white, and only there as a fail-safe to keep you from bumping into things. While wearing the Quest 3, the passthrough was so good that I was regularly checking my phone, amazed at being able to read the text on the screen, even if it was a little wobbly and rainbow shimmery. I grabbed a highly rated table tennis game off of the store, and after a quick install I was holding a ping pong racket and relearning how to navigate in this virtual space. The physics were pretty incredible, and the hand tracking didn't skip a beat. I saw in the screenshots that there was an AR mode, so I turned that on and turned my dining table into a full sized ping pong table. That got a little too weird, and my daughter sitting at the table kept distracting me, so I went back into living room and the virtual world and practiced serving, since the game enforces actual rules like keeping the ball behind the table and hitting it on the descent after tossing at least 16cm. It took me a while to get the timing right, but once I did, everything felt real, down to the slight impact of the ball thanks to the rumble motors in the controllers. When my daughter asked to have a turn, I was about to set the controllers on the nonexistent table until the "this not reality" warning bells went off. I plugged my gaming PC into a wifi 7 router that I have designated strictly for communication between it and my Quest 3. and set up Meta Link, which basically thrusts you into the older "Home" environment of last generation, but allows access to the PC. The clarity and sharpness of the screen was so good that I had no problem reading text in web browsers, word processing documents, and spreadsheets. I was even able to play a few PC games that I had installed that support VR without any perceptible lag. This is everything that I wanted out of VR, and surpasses even the lofty ambitions I had, which were originally set back when I was a kid watching Lawnmower Man on cable over and over again. The onboard speakers work well to immerse you, and anyone else around you, in your virtual surroundings. There is also a headphone jack, so you can plug in your favorite headphones and enjoy some privacy without disturbing anyone. Bluetooth is also an option. That being said, the included strap was finicky and puts all the weight at the front of the face. The facial interface (the liner between the actual housing that holds the electronics and your face) is also coarsely textured, presumably to prevent slipping, but with the unintended effect of being slightly abrasive especially to sensitive skin. The strap is upgradable, and the facial interface is removable, which also allows better vision of your surroundings for AR usage, at the cost of immersion. I also wish that there was some sort of bumper around the lenses included to keep my eyeglasses from potentially scratching them. At the new price point, and without requiring a beefy gaming PC, the Quest 3 is a remarkable product. The out of the box experience is very beginner friendly, especially as it places you in AR first to help get you used to moving around with basically a bucket on your head. And if you do happen to have a PC and a newer Wifi router to hardwire it to, well, the wireless PCVR dream is now and I’m here for it. I've especially enjoyed watching movies from my PC in a virtual private movie theater with a 20' screen while also sitting on my living room sofa instead of my PC chair. While I wish that the battery lasted longer, the experience that gets packed into such a tiny device is incredible.

Charging issues a month later hard to contact support

Never showed up . Still billed. Cant tell you anything till i get an answer. Poor customer service.

Haven’t received it yet Ordered December 14. Contacted Customer ox4 Still no show

Best Buy wont honor thier products.. faulty software..

Wife got it for me for my birthday, don’t know why, water of money.

Product is having software issues that can’t be resolved without exchanging.

I haven’t seen my kid in days…it’s not often I can keep my teenager quiet, but we purchased this for his birthday and I’ve only seen him leave to address his hungry belly and the call of nature. I have no idea how the graphics have improved, but I’ve heard it’s a lot lighter, easier to set the grid, and the battery life is legit. If you are purchasing, splurge for the bigger hard drive, we cheaper it out on the last VR system, and it was a constant battle deleting and downloading games. Overall, if you strive to see less of the teenagers, this is right up your alley. If you like to spend time with your kids (like me) be prepared to whine outside their door until they acknowledge your existence and return to the family fold.

I'm throughly enjoying my Quest 3 it's a nice upgrade from the Quest 2, the new pancake lenses further increase clarity , and the increase in power measure for some better looking games. My only issue i had was some dead pixels which i had to return the headset and exchange it for other one. My second device is problem free so I'm happy.

The Meta Quest 3 is quite the impressive piece of virtual reality hardware. The materials and build quality are top notch and the head set is comfortable. Normally things like this feel heavy and create pressure points for me, but the Quest 3 is great comfort wise. Everything is easily adjustable and the straps even accommodate a ponytail. As an owner of the Quest 2, I can definitely say the image is very sharp and crisp comparatively. Sound is great too. With the Snapdragon XR2 Gen 2 you get excellent graphics and clarity that certainly sets it apart from its predecessor. Additionally, the pass through visuals and graphics are amazing. I've got to say that it is such a trip how far technology has come over the years. Turning your whole house into an entire gaming world is just crazy. The augmented reality is amazing. The controls feel nice and responsive and the hands track very well. Really can't wait to try out everything the Meta Quest 3 has to offer... especially with the Meta Quest+ subscription.. An added bonus is you can also play Xbox game pass games with the Meta Quest 3! Overall, the Meta Quest 3 is an absolute blast and If you are in the market for a VR headset THIS is the one you want!

The Meta Quest 3 is amazing beyond all doubt. I tried the original Meta Quest when it first came out, but I have never owned another VR headset. After unboxing the headset, and charging it, the i then began the setup process. The setup process is very time-consuming, however, one of the great things about the setup process is the tutorial for people who have no clue how this thing works. It was extensive and I am very pleased with it. The reason why the process to set it up takes so long is because you have to set it up on your phone, then set up all of the stuff on the headset, then set up credit card info to purchase games, and of course, download the games. There are so many different games to choose from and for the most part, they are very low cost to free. The headset is easy to adjust and one of the great features when is you can cast the headset onto your phone. It is great for me when my child is playing Roblox because I can hear the conversation. The only complaint about the headset is probably the battery life. It lasts just over an hour, but if you use the battery saver it should last quite a bit longer. Otherwise, this is great for parents and kids alike.

Our son has been begging for a new vr and he absolutely loves this new one over his old meta quest 2 hand-me-down.

This is the future of gaming and media. I have played previous VR headsets and this one has to be the best one I have ever played.