Customer Ratings & Reviews

Item was returned a after two weeks. Headset was unresponsive and was unable to access the bootloader. All of this was because the black screen appears after the Meta logo.

front heavy, and needed face pad upgrade, was to scratchy.

Wanted to upgrade to the new quest. But it is slower at loading games and has more glitches than my quest 2. PC Visuals are only slightly better imo. Better tracking but eh from me.

I was very excited to pick this up today and had high expectations for it as I previouly owned the Quest 2. First, the passthrough is terribly blurry, I had a headache within the first 5 minutes of using it. The passthrough clarity is definitely NOT as advertised especially playing in mixed reality. Second, I only noticed a minimal bump in graphics resolution, again not as advertised. Last but not least, customer service is nonexistent which is a shame for something in this price range.

Very good but i was expecting a bit more For example on quality of the cameras and definition And when i was charging it it overheated 2 times

Was mostly interested in the passthrough feature but was very warped and distorted. Wasn't comfortable after a long period

I played it for a couple days and got super bored after doing everything I could on it, made me nauseous after playing to long so I stopped

Don't buy a MetaQuest for your kids if you actually want them to have a game they can use. They are unable to use gift cards, have money gifted to them or share purchasing power. Then as a parent you can gift a game but not add-on bundles and are forced to spend 100% more for a purchase. Customer support is utterly useless. The "free game" that comes with it is not avaialble for minors to use/purchase, even with parental approval. They have removed all ability for parents to actually have a choice in what their kids use - they can only approve what META says they can approve.

The Quest 3 is absolutely amazing: if you get a solid unit. My first headet had white dots in the screen, my second unit had a nosepiece on the facial interface that came loose during use all the time, and my third unit has what appears to be a hair or dust under the screen. My other VR headsets don't have this issue (PSVR 1and 2, Quest 2). Meta's customer support tried to troubleshoot, but the stress of having disfunctional units is not allowing me to continue trying out the Quest 3 for now.

So i got the system set up and it will not allow me to redeem ASGARDS WRATH 2 for 12/15/23 release. Support was mot much help. May exchange or return.

The kids enjoy playing it, however, I’ve already had an issue with the cooling system and need to return it for replacement.

great unit, with inferior support. I will never buy a META product

Still looks like looking at a screen. You would think this model would be much better since the previous one. But it’s not

This Quest 3 is barely any better then the 2. PLus we've spent another $100 for accessories that were a must IMO but still those upgrades have issues too. I feel like this was a money grap by facebook/meta to recoup $$$ they lost in settlements. Even the passthrough feature upgrade is way over hyped and under whelming. Stick with the Quest 2 and save youself $600, this one isn't worth it.

The hardware has improved for sure but where is GTA SA?.... Another over promise and under deliver Meta has done here...

Battery life is awfully low. My teens hated it and said mostly all games are for lil kids and thats who you find playing online… only good for 6-10 YO kids

Wasn’t as good as I thought it would be definitely was a upgrade but I guess my expectation were too high so I returned

Over all the Meta 3 is a good device but I had to return mine because the screen keep blacking out.

This is getting one star strictly because of Best Buy's horrendous customer service on the phone and in the store there's 4000 staff and you have to drag one to help you

I wash I could tell you I ordered it and received and email saying delivered but wasn’t outside when I looked to top it off it was supposed to be signature and id required so they tel me we are sorry it was delivered to a different address would you like to set up a store and pick up so you’ll have it before Christmas I said yes they come back saying it’s sold out and then they can issue me refund and then I would have an email in my refund 24 to 48 hours after phone call that was on December 20 it’s the 30th and I haven’t received anything only been they still haven’t even $695 back so I could’ve at least bought another one and it has been 10 days I still have not got my money back $695 at least if they would’ve given me my money I could’ve tried to get another one somewhere else and now they have them back in stock but there’s nothing they can do because they’re waiting for it to be reviewed Customer Service this is about the worst I’ve ever seen