Customer Ratings & Reviews
- Model:
- SK-1000926-01
- SKU:
- 12069345
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Needs a lot of work yet
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too uncomfortable and too difficult to use. Would feel like i was having to contort my upper body to get pointer on items i wanted to select. Not ready for prime time… or at least not ready for me. I returned it
No, I would not recommend this to a friendNot worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gave my oldest kid a crock in his neck , They turned into kids that don’t listen for gorilla tag overall a waste of money I would of kept the kids in the real world if this was gone be a huge problem
No, I would not recommend this to a friendBest buy is the worst with refunds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely disappointed I ordered this VR headset It was marked delivered but never showed up Best buy gave me a really hard time about a refund they actually denied it saying because it said delivered they would not give me a refund had to contact corporate it's been 2 weeks and I still have not received my money back.
No, I would not recommend this to a friendDon’t buy this!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought thanksgiving week. Added $50 to meta account, can’t buy games for some reason, been chatting with support TO THIS DAY (12/12) still not resolved. I returned the headset a week ago and I’m out $50. Thanks Meta!
No, I would not recommend this to a friendNever got the bundle that was purchased with it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give it a zero I would I was supposed to get the walking dead bundle with and and Xbox gamepass ultimate
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hey there, thanks for taking the time to leave a review!
We understand you're experiencing issues as you haven't got the bundle that you were suppose to get and that's not the Metaverse experience we want you to have.
If you could please reach out to us through our online website one of our advisors would be more than happy to assist!
Not clear picture
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not clear picture and when you move it moves from game and show what exactly is in front of you
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hey MohmadT,
Thanks for flagging this issue! Please try restarting your headset and if the issue is still persisting, reach out to our expert support team via our website.
Gaming
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok I only had it for almost three months but it stopped working on me
I would recommend this to a friendBrand response from Meta Store Support
Posted .Hi there,
We appreciate you taking the time to leave a review on the Meta Quest 3S. We want you to have the absolute best experience in the world of VR, so please don't hesitate to contact our wonderful Support Team, who'd be more than happy to help.
They can be contacted over our official support website, chat or WhatsApp.
Received regular vr not the one advertised
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received wrong item ..the 1 i received didn't come with free game...sent message to 3rd party and got no response
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hey there! If you reach out to our support team via the website, we'll gather some information from you and see how we can help!
Our team are available 24/7 and are always on hand to help our customer get into the Metaverse and enjoying new experiences.
Controllers are poorly made and expensive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Controllers are poorly made left trigger button stop working and warranty wouldnt work and return after 1 week of use
No, I would not recommend this to a friendNo bundle code
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No bundle code can’t get game can’t get any help from Best Buy. 3 hours bounced around on phone
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hey Rebecca
You did the right thing in reaching out, Please head over to Meta Support and we will be able to help you out.
Thanks
Meta quest
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned. Was not able to access bundled saints and sinners game.
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hi ElizabethW,
We're sorry to hear that you were unable to access the Saints and Sinners game.
However, we hope that you'll consider joining the Metaverse in the future. Hope to see you there!
Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Store manager was rude and ignorant at the deport location
I would recommend this to a friendBlack screen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less then a month and the item doesn't functioning again and is the second time that this happen with the same product
No, I would not recommend this to a friendBlurry
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too blurry. Just get the Quest 3. I switched and I’m so glad I did
No, I would not recommend this to a friendCant even reddem free items
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cant even redeem my gift card email never arriveshh
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hey there! Sounds like you're having some issues and we'd really love to help!
If these are Meta tore Gift Cards, or items with you're trying to redeem on your new Quest 3S, then please head over to our website and reach out to our amazing support team. We'll work to get you up and running and immersed in this epic world!
Upsetting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They never sent it and won’t refund me it’s kinda upsetting
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hi Angel,
We understand you are missing a refund. We take this seriously and for us to investigate, please reach out to us via Meta Support, where one of our dedicated agents can assist you further with this matter. Solving this issue appropriately is our priority.
We hope to hear from you soon!
Meta quest
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good pick because video quality is not good ad
No, I would not recommend this to a friendQuest 3
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Blurry, never functioned properly, immediately returned
No, I would not recommend this to a friendHorrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend buying this off of bestbuy, literally had to wait over three weeks to be eligible to receive a refund after it didn't come and I didn't even get the refund.
No, I would not recommend this to a friendHorrible graphics and Slow
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Runs very slow and the graphics are distorted. My grandkids couldn’t even play it.
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hi Misty,
Thank you for taking the time to share your experience with us.
We're sorry to hear you're experiencing issues with graphics and performance on your Quest 3S and that your grandkids were unable to play with it. There are a few common reasons this can happen, and we'd like to help you troubleshoot it.
1. Hardware & Fit:
- Clean the lenses: Smudges can significantly impact clarity. Use a microfiber cloth to gently clean the lenses.
- Check your fit and IPD: Ensure the headset is positioned correctly on your head, and adjust the lens spacing (IPD) to find the clearest image for your eyes.
2. Software & Performance:
- Adjust in-game settings: Some games allow you to lower graphical settings to improve performance.
- Update your headset and apps: Make sure your headset's software and the specific game are updated to their latest versions.
It is worth noting that the Quest 3S is not designed to provide the same high-end graphical experience as the Meta Quest 3, and that a lower resolution is normal given the Quest 3S's capabilities.
Please try these steps, and if the problem persists, don't hesitate in getting in contact with our support team via our official website and let us know which game you are playing, so we can offer more specific advice!
We want to make sure you and your family have the best possible experience!