Customer Ratings & Reviews

Awesome Computer! Even better price. Came a day earlier then expected and was a brand new computer! Was skeptical because another reviewer said they didn’t have a Wi-Fi adapter however, the one that I purchased had a built-in Wi-Fi adapter Would 100% by from Joy systems again!

Refurbished computer came in great shape and was packaged securely and effectively to prevent damages in shipping. Customer service in store was quick and willing to help. No issues so far with computer, although some technical Microsoft issues when setting up

This laptop is everything I hoped for and more, in fact I'm writing this review with it! It's fast, memory is great, and joy systems sent a welcome kit with everything I needed to get started. I'd highly recommend both this model and the refurbisher.

Very useful. Nice item. I always enjoy using my new lap top.

For the price and value I recommend this as a personal laptop!

The device is quite nice and works nicely. Should buy this for general use. Have not tried any software yet, but hoping it runs perfectly. Overall it is 8/10.

Looks and feels brand-new! Never purchased refurbished before, but I am so very glad I did!! Highly recommend.

The time it took to get delivered was not bad at all. Fast set up and great secure packaging

Perfect little package of professional-grade computer power, well prepared and delivered.

Excellent service and great product.This is my second HP laptop.

Bottom strip is coming off after less than 6 months. The audio sounds muffled

Horrible, the laptop did not have WiFi capabilities. You can not set up the laptop unless you have the WiFi setup in which you will have to buy a separate dongle.

I am already broke; bought it less than a month ago. This is what I get for buying a used computer

My laptop arrived in great cosmetic condition for being refurbished. This is a much needed upgrade to my previous old Dell laptop that ran very slowly. The speed of this laptop is exactly what I was looking for, something to keep up with me as I multitask and run multiple programs for mostly personal but a little bit of work use as well. The laptop is lightweight but feels solidly built. The battery life is ok for my needs but I do feel like the charge doesn't hold as well as some of my previous laptops. The charger is not the original HP one but it works just the same. This laptop offers a lot of storage and I look forward to using it for years to come. Overall, I am very happy with my purchase.

25 years ago I had a computer faster than this one

I ordered this laptop because it has a lot of memory and storage for the price. I only use my computer for work but always have a lot of tabs open and multiple windows, so I needed something that could handle that. I have historically only purchased HP computers but never a refurbished one. So far this one is working out great. My battery life is decent for a refurbished model. Windows 11 Pro came installed which is nice. The setup was easy. The item came packaged well. It's super light which I like. It came with a power cord. Make sure to fully charge it before turning it on. The backlit keyboard is a nice feature. By today's standards, I would consider this an all around value. A touchscreen would set this device apart from all the others.

Solidly built good performance for all my coding projects and streams quite well would definitely recommend for everyday use for college students works great but it did come with some scratches on the keyboard overall really good. Although there are battery issues overall a good laptop

I am very thankful for this new to me laptop. It is smaller than I anticipated however I am already very pleased with the rest of the purchase. It is sleek, powerful, and just what I needed to replace my previous machine.

This was a perfect laptop for my personal and work use. Refurbished by JoySystems through this great Best Buy Deal however it felt like a new purchase. Easy to load and immediately able to operate. I wanted a laptop similar to one I had before and I’m extremely happy with this purchase.

For my very first HP laptop, it runs extremely smooth and faster compared to my dell. Best Buy and the refurbisher did a great job and making it seem brand new. Also this deal was awesome which allowed me to get a laptop with so many perks like the 32GB and the 1TB of SSD. Overall this computer is excellent and a great buy.