Black Friday is hereShop new DoorbustersShop now

Main Content

Customer Ratings & Reviews

Your price for this item is $799.99
The comparable value price is $1,299.99

Customer reviews

Rating 3.4 out of 5 stars with 5 reviews

Rating Filter

Pros mentioned filter

Cons mentioned filter

60%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-5 of 5 reviews
  • Rated 5 out of 5 stars

    Great Laptop

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very amazing laptop. Came looking brand new with no scratches or anything annoying, wouldn’t even notice it was used before. Charger is included.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor customer service

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Showed up with the wrong charger so the computer shows an error message every time its plugged in. Best buy refused to give me a new charger. They sent a 39 Watt charger when this model comes from the factory with a 65 Watt charger. Wont be doing business with Best Buy anymore.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best laptop

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. Moves fast, easy to use, perfect for school/work, and sleek. 10/10 recommend.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Best buy sent me a used computer...

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy sent me a refurbished labtop (no box, no instructions). There is nothing on the website saying this is refurbished when you go to order it. I had to copy, paste and then search this on google to find this information out. Misleading sales tactics so this is a 1 star automatically.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop! It has everything you need to enjoy movies and your work!

    I would recommend this to a friend
Sponsored