Customer Ratings & Reviews
- Model:
- SX3-00001
- SKU:
- 4531200
to a friend
Customers are saying
Customers are impressed with the Surface Book 2-in-1's ease of use, comfortable keyboard, and excellent battery life. Many appreciate its light weight and the versatility offered by the tablet mode. The sleek design also receives positive feedback. However, some customers find the price to be a significant drawback.
This summary was generated by AI based on customer reviews.
Liked it at first, then not so much
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Died for no reason after 18 months. USB ports are under powered so using an external HDD or CD drive is impossible. Does not have micro SD card reader so no way to add extra storage and leave it. Sometimes loses connection with base and must wait for it to recover before resuming work. Used to run very stable, but since Microsoft released creators update freezes or locks up whenever watching videos online. Runs hot, which never posed much of a performance problem, but probably contributed to it's ultimate demise. Lots of potential, but ultimately overpriced and too limited.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We're sorry to hear that this is the experience you've had with your Surface Book. We'd like to know if you got the support you needed for this. Please reach out to us at [email protected], and if you're still having any difficulties, we will do our best to get the situation remedied for you.
Thank you,
Victoria
Surface Customer Care