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Customer Ratings & Reviews

Your price for this item is $749.99

Customer reviews

Rating 3.9 out of 5 stars with 342 reviews

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Rating by feature

  • Display Quality

    Rating 4.1 out of 5 stars

  • Camera

    Rating 3.0 out of 5 stars

  • Battery Life

    Rating 3.7 out of 5 stars

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Cons mentioned filter

69%would recommend to a friend

Customers are saying

Customers commend the Microsoft Surface Duo 256GB for its dual screens, multitasking capabilities, and stunning design. They appreciate the long battery life and thin profile, which makes it highly portable. However, customers express concerns about the camera quality, software bugs and glitches, and limited RAM, which can hinder multitasking.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 342 reviews
  • Pros mentioned:
    Battery life, Multitasking

    Rated 5 out of 5 stars

    This is a great product.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is an incredible ingenious product that brings a new way of multi tasking. It works great with samsung watch and earbuds. It will cut your productivity by half the time you are used to work. It will give you a full day of work and give you time to play.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      We're glad that Surface Duo has been a great device for productivity and multitasking. It's great to hear that it's been compatible with your existing Samsung watch and earbuds, too. Thank you for sharing your experience with it; we hope you continue to enjoy your new Surface.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Pros mentioned:
    Dual screens
    Cons mentioned:
    Camera

    Rated 3 out of 5 stars

    Love the double screen.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the double screen and most everything about this phone... BUT - not good for picture taking AND - phone speaker is not good at all, always had to use the speaker phone :(

    No, I would not recommend this to a friend
  • Pros mentioned:
    Dual screens

    Rated 5 out of 5 stars

    Perfectly Flawed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Oh man, I love having the dual screens, I have two phones normally, so having two screens makes them both obsolete and now I use this phone as my daily driver (coming from the note s20 ultra 5g and non ultra version) I still have the other phones, but I hardly touch them now. The Surface Slim pen that you can buy also works amazingly on the screen, and the added real estate makes it like you are drawing on a tablet instead of a chocolate bar. It's not a "PERFECT" device, it has some hiccups here and there, but overall it's amazing and worth it (if you can get it for the under 1k price tag). Something I did notice was it had trouble with the Microsoft Notes app, if you have that on screen the device slows to a massive crawl, I had to remove it from the cards view to get things back to normal. Just a little heads up there.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – Thank you so much for sharing your thoughts and feedback on your new Surface Duo. We're glad that you're a fan of its dual screens, and pen compatibility. We hope you continue to enjoy using it. Cheers, Erica Surface Customer Care Microsoft

  • Cons mentioned:
    Camera

    Rated 3 out of 5 stars

    Not recommended

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was excited until i got it and have used it for quite some time. The left screen goes black constantly. The left and right pages with transition mid use. The camera for out view is HORRIBLE! If you like selfies this camera is for you otherwise don't bother getting this phone for the camera. It constantly has trouble transitioning to outview for the camera. So many missed opportunities when taking photos. The phone is also magnetic so don't place it near anything metal. I originally had a Pixel and can't wait to go back. If you owned a Google Pixel then it is rather smooth to transition to this phone but i prefer the Pixel.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Multitasking

    Rated 5 out of 5 stars

    Great for multitasking

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a huge fan of the gesture so I use the classic the 3 button navigation, but being able to use multiple apps at the same time is extremely convenient. Still small enough to fit in all of my pockets. Just wish the outer panels were metal instead of glass.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      Thank you for sharing your feedback on your new Surface Duo. We're glad that you're a fan of its dual-screen design and multitasking features, too. We hope you continue to enjoy using it.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Pros mentioned:
    Multitasking

    Rated 4 out of 5 stars

    Different Approach But I Really Like it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a wonderful device that has two displays. Great for opening two apps at the same time. One open on each screen makes it a breeze. Has some issues making it's responses slow sometimes, but I suspect that is software related. I'm sure future updates will help that. I have adapted to it very fast and love it.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Joe,

      We're glad that you love the dual-screen design and multitasking features of your new Surface Duo. Thank you for sharing your personal experience; we hope you continue to enjoy using it.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Cons mentioned:
    Camera

    Rated 4 out of 5 stars

    Great for productivity

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall I enjoy the device. It really comes in handy for work and the display size when scaled is amazing. Camera on it is awful unless you download another camera app. The interface is still very buggy but getting better with each update.

    I would recommend this to a friend
  • Pros mentioned:
    Multitasking

    Rated 4 out of 5 stars

    Ideal for work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone overall. Better app view with split screen as opposed to other phones. You get used to the split in the screen and subconscious block it out. Great foe multitasking with apps as opposed to lugging laptop around as I use for work ..handy little thing. Needs a rear camera though...

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – Thank you for sharing your experience with it; we hope you continue to enjoy using your new Surface Duo. Best, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Great little phone with a lot of features

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cant complain. A bit of a learning curve because it is neither like my Samsung nor an iPhone so had to learn to navigate. However overall the phone is great quality, looks and feels nice. Great for work, but for everyday use i felt it was rare that i needed to multitask.

    I would recommend this to a friend
  • Cons mentioned:
    Camera

    Rated 4 out of 5 stars

    A very nice multi tasking Item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is rather unique and very different. It’s build quality is awesome and very thin and portable. The camera and speakers surely could have been better. Also the screen bezel could have been much smaller. Over The concept is on point and unique. I’m looking forward to the next generation.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      We're glad that you're a fan of Surface Duo as a multitasking device. It's great to hear that you like its overall design and quality, too. Thank you for sharing your experience and feedback; we hope you continue to enjoy using it.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Pros mentioned:
    Multitasking

    Rated 5 out of 5 stars

    Productivity in your Pocket

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for power users who multitask. You know who you are. I get so much done and more quickly than if I tried to use my smart phone. It is far more comfortable to take with me than my tablet but has all the function.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Dave – It's great to hear that you're a fan of its dual-screen design, and multitasking features. We hope you continue to enjoy using your new Surface Duo. Cheers, Erica Surface Customer Care Microsoft

  • Cons mentioned:
    Bugs, Camera

    Rated 3 out of 5 stars

    Mediocre

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a fun phone for sure but lacks in quite a few areas. Still tends to be buggy when switching in between screens. Terrible camera quality

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Useful phone.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is to my liking. The salesman's knowledge of the product is a 2. I asked specific questions to which I think so,or incorrect information was given. I specifically asked about wireless charging and nfc. I was told it had both. The device has neither.

    I would recommend this to a friend
  • Pros mentioned:
    Dual screens

    Rated 4 out of 5 stars

    Surface Duo

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this I know for the niche that it is it is so nice that I was looking to fill in my life where I have two screens that I can be on YouTube and making text messages on the other search for minor bugs this phone has worked out for me

    I would recommend this to a friend
  • Cons mentioned:
    Bugs

    Rated 5 out of 5 stars

    YouTubers are to harsh with this device.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First off, it is Gen 1 and there are a few bugs here and there. Stuff that is easily fixable via software update. Using the device since launch, I already feel an improvement. This is a great device and I plan to use this as my daily cell phone driver. While everyone knows this device is a productivity machine, I also play a lot of video games on this phone. It plays everything from android games to emulators and streaming apps like stadia nearly perfectly. I say nearly because stadia app is a little buggy, but works perfect on chrome browser. Great device and it will only get better.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Connor,

      Thank you for sharing your personal experience with your new Surface Duo. We're thrilled that you've found it to be a great device for both productivity and gaming. We hope you continue to enjoy using it.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Pros mentioned:
    Multitasking
    Cons mentioned:
    Camera

    Rated 5 out of 5 stars

    Amazing innovation

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for multitasking and productivity. Camera not the best quality or ease of usage, but the purpose of this was never the camera. The pros and innovative design far outweigh the cons.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – We're thrilled to hear that you're a fan of its dual-screen design and multitasking features. We hope you continue to enjoy it. Best, Erica Surface Customer Care Microsoft

  • Rated 4 out of 5 stars

    Looking forward to Surface Duo Phone 2

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For being the first iteration of a Microsoft Android Smartphone this was surprising well done. Like any first generation item it came with its quirks and growing pains but with Microsoft’s new approach to updates to its products it continued to do better with each one. The hardware doesn’t match what the competitors have but in trade off I wasn’t being pushed into SmartThings/Bixby, or an iOS ecosystem. It quickly became a true tablet replacement as well due to its foldout design. The surface pen is secured to several different screens depending on how you need via a magnet. Any issues I did have which required Microsoft support where resolved very quickly, and easily. Microsoft’s support surprised me with how helpful and knowledgeable they were about this product which normally isn’t the case with their other products.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – We appreciate you taking the time to tell us your thoughts. We hope you continue to enjoy using it. Cheers, Erica Surface Customer Care Microsoft

  • Rated 4 out of 5 stars

    Great Tablet Phone (First Gen Issues)

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Phone and tablet, the only issue is that it's the first generation of its kind and some glitches need to improve. But over all its beautiful well made and I would definitely buy the next Gen. Also very expensive, the correct price needs to be $999.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Great for emails for work

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend for people who use 2 phones one for work and one for personal . This would be my work phone. It is big so great for emails and searching while preparing email links. If you tend to use multi screens this would be ideal for you. The reason this wouldn’t be my personal phone is because I’m use to apple apps and not a big droid fan. Battery life with straight use from full charge has been a average 6 hours before I have to recharge. Price point 1/2 off is worth it not at the full retail price, I would say phone isn’t worth spending that amount for. For work I usually use a table w cellular so this smaller phone works great.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – It's great to hear that Surface Duo a good fit for your work needs. We hope it continues to serve you well. Cheers, Erica Surface Customer Care Microsoft

  • Rated 4 out of 5 stars

    Bold new features are great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a new design by a company that hasn't delved in the phone world for a while. They came back with a vengeance. They successfully made a foldable screen phone / tablet that even Samsung did not do. The innovative hinge makes for easier multi-tasking and never a worry about screen damage. It would have been nice if it came with a pen, but the surface pen works with it. It's a little getting used to, but worth it. It's a great device. The down side to the foldable phone is that it can't be mounted; at least until a new mount comes out. But Android Auto has come a long way, so it might not even be necessary. In any case bottom line is that it is a great phone. But it is a different experience entirely from what is now considered a conventional phone. At this point, I think it's worth the money. But as with all tech, the price will be coming down soon enough.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      Thank you for sharing your experience with your new Surface Duo! It’s great to hear that its dual-screen design fits your needs. We hope you enjoy using your new Surface.

      Cheers,
      Chuck
      Surface Customer Care Microsoft