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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 172 reviews

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90%
would recommend
to a friend

Customers are saying

Customers are delighted by the Surface Laptop's lightweight design, ease of use, and impressive performance. Many appreciate its compact size and the responsive touchscreen. While some users noted limitations with the RAM, the positive feedback on other features, such as battery life and sleek design, overwhelmingly outweighs this concern.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 172 reviews
  • Pros mentioned:
    Ease of use, Performance, Weight

    Rated 5 out of 5 stars

    A very cool laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is very light and easy to use. The touch screen feels natural and switching between the mouse pad and the touch screen is very intuitive. Battery life has been very good for casual use. I have yet to see what it like under heavy use. I use it primarily for email and web surfing. I considered the Apple Air but the Surface's touch screen and screen resolution sold me. I got the base model, but the performance has been great. I have yet to use the external mouse so I can't say much about it except I have not needed it yet.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thank you for taking the time out of your day to review the Surface Laptop! We are so happy to hear that you have been enjoying the seamless transition between the touch screen and mouse pad, and that you're loving the screen and resolution!

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Surface laptop... impressive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Christmas present for my son who is a senior in HS and looking at colleges. This will replace his 4 year old basic laptop. He has downloaded Steam and another streaming game app on the surface. Not a gaming laptop, but he says it works fine. I sat down with it and was impressed with the design. It feels solid. The screen looks amazing and is a touch screen. Came with Arc touch mouse and I like it a lot. When the Arc mouse is flat it is off and when you bend/curve it it turns on. I am a fan of the keyboard as it is like my SP3 keyboard with alcantara fabric on it instead of a hard plastic. Amazing it is so thin,light and well built. First thing I asked him to do was upgrade to Windows 10 as it is free until the end of the year. Only problem, Now my daughter wants a surface laptop.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Paul,

      Thank you for reviewing your Surface Laptop! We're so happy to hear that your son has been enjoying his device. it sounds like it will be the perfect device to lead him into applying to colleges, and taking notes in lectures.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    compact superhouse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great for portability, the wireless mouse is nice added incentive . the added features like face recognition and cortana make it seamless. the microsoft edge keeps teaching you on tips and trips . just overall great machine and its very very light , sleek and thin

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Awesome!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far one of Microsoft's best products. The design is sleek and stylish. Very thin and very easy to travel with. Computer operates at fast speeds and I am very pleased with performance. Would definitely recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Size
    Cons mentioned:
    Ram

    Rated 5 out of 5 stars

    Great Laptop, Even better with better specs

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this because I needed a smaller laptop to do work on and carry around and it was perfect for that job. The laptop is quick thanks to the SSD but the memory limits how much it can do. For me though, it was more than enough to do work or to use it to watch Netflix while I worked on my other laptop. The mouse was very cool and it being Bluetooth helps since the laptop does not have many ports. The screen looks incredible and the feel of the laptop is great. The keyboard felt good to use and windows worked perfectly on it. Overall, I am satisfied with the laptop but if you are not picky about look or anything else, you can definitely get something cheaper that will get the job done.

    I would recommend this to a friend
  • Pros mentioned:
    Size, Speed, Weight

    Rated 5 out of 5 stars

    so far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought as a replacement netbook basically. This is much larger and lighter than expected. Works great, is extrememly fast and bright. Battery life is also a bit better than my old netbook, which is surprising.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Wonderful Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer looks, feels, and performs very nicely. The only negative thing I can say about it, is that it should have an SD slot similar to the surface pro line. Honestly I would prefer that over the touch screen.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything it is advertised to be. Sound is full and rich for music play. Lightweight and easy to handle and carry. Extended battery life is the number one feature for me.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Great Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is super light weight, runs great! I love the new version of windows. The mouse works great and is very comfortable in your hand. This is a very user friendly laptop that can do SO MANY more things!!

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Ram

    Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got a great deal on the surface laptop and have been nothing but happy with it. Had originally considered switching to a Chromebook for the speed and simplicity, but was convinced to stick with Windows for the time being as I was still in college at the time and needed office. Overall, getting widows 10S on this device has been a fantastic alternative to a Chromebook while still getting the best of windows. Keep in mind 10S isn't for everyone, and if you're planning to upgrade to 10 pro straight out of the box, you should probably consider another device with more RAM and perhaps an i7 instead of the i5 in this. It runs great on 10S, but I can see it struggling if you loaded a lot of software and programs running in the background.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Cameron,

      Thanks for leaving such thoughtful feedback for the community. We loved reading about your experience so far with the Surface Laptop, and we are delighted to know that you are happy with your purchase! This device is great for college students, having all the simplicity of a lightweight laptop, while still demonstrating powerful performance running Windows 10, as well as the Microsoft Office Suite. We're so glad you're loving the Surface Laptop.

      Welcome to the Surface family!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Cons mentioned:
    Ram

    Rated 3 out of 5 stars

    Good laptop. Well made. Premium price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased primarily because BB was offering a steep discount-$225 off. This is an i5, 4GBRAM and 128SSD. I use this as my field laptop so large storage is not an issue. It does run Win10 surprisingly well on 4GB. It's best attribute is the beautiful screen (the best I've seen in the $700-800 range. Keyboard is comfortable and the trackpad is as good as a Mac's. Lacks ports but an inexpensive hub solved that problem. Win10S is a joke so I was happy they offered a free upgrade to Win 10 Pro. I took advantage of that right away. It's well made with quality materials. You just pay a premium for that. Hopefully it proves to be as durable as it is beautiful.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We appreciate you taking the time to provide us some insight on where you think we can improve the Surface Laptop! While we're sorry that you weren't blown away by your device, we do appreciate the input, and will be forwarding it along to our team.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Pros mentioned:
    Size, Weight

    Rated 5 out of 5 stars

    Sleek, quick and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup was easy. Size is great and it is light weight. High quality screen. Fast startup.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Surface Laptop is Incredible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop for my sister to use for taking some online classes. At first I wasn't sure about getting the version with only 4GB of memory although I found a YouTube video where someone was comparing the performance of the 4GB and 8GB versions. They said the 4GB version was fine for using Office apps and Web browsing and that's been my sisters experience too. The Surface team build exceptional hardware and this laptop also comes with a free upgrade to Windows 10 Pro for those that do not want to use Windows 10 S. The key difference is Windows 10 Pro can install any Windows software you might have while Windows 10 S can only install software from the Microsoft / Windows Store.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      Thank you for leaving such great feedback on your Surface Laptop. We are very pleased to hear that from your thorough research, your sister is making good use of her device!

      Thanks,

      Rachel
      Surface Customer Care Microsoft

  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    It’s good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and Fast, fast booting and beautiful display.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Machine for work/Light use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for my work and light use. Runs fast, integrates well with all my business apps. Love the keyboard and feel of the Alcantra. You will be happy if it fits what you need. Read reviews and purchase based on your specific need.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fine piece of technology

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent computer and touch. The back of the screen has a magnet so it holds the Surface Stylus. It is fast and light. The touch screen is a great addition that facilitates interaction with the computer and reduces the stress of having to do everything with the touchpad. Highly recommended. Although it has 4GB of RAM, I never noticed that impacting speed. After a year I sold it on eBay and its condition was practically like new. Recommendation, always use it with clean hands to avoid dirtying the part where the hands rest.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Great all-around laptop!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had been using Microsoft surface tablets for years, but I decided I wanted to switch to using a regular laptop. The surface laptop was the perfect choice!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great for School

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a MacPro and eventually bought myself a Surface Laptop because I thought it was better and I was not wrong. This laptop is super easy to use, has more options than the MacPro, and is really light.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Closed System

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Walked into the store today to pick out a laptop for my wife. Salesman convinced us to buy this one. Got it home and started reading about it, and the first thing I learned is that this comes with Windows 10 S. If you're not familiar with this, it restricts you to using software from Microsoft's store. So if you use open-source apps like Thunderbird, Firefox, LibreOffice, etc., or even apps vendors don't sell through the store, you're almost out of luck. "Almost" because apparently you can upgrade to Windows 10 Pro for free until the end of the year. Still, I really don't like the idea of having to replace the OS of a brand new computer before even using it. Buyer beware. I may have more comments as we have more experience with the machine.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thank you for taking the time to leave a review on your wife's Surface Laptop. The free Windows 10 Pro update really will make a difference on your experience if you and your wife are not liking Windows 10 S. If you have any questions or need any assistance at all, please let us know! You can reach out to us at [email protected].

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great! Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's by far the best Laptop I've ever owned. It; is vert compact, and slim. I also love the mouse that came with the bundle.

    I would recommend this to a friend
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