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Customer Ratings & Reviews

Your price for this item is $849.99
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The comparable value price is $999.99

Customer reviews

Rating 4.6 out of 5 stars with 1097 reviews

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Rating by feature

  • Battery Life

    Rating 4.3 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are positive about the Surface Laptop 3's ease of use, light weight, and keyboard quality. Many appreciate its sleek design and convenient size, although some wish for more storage and USB ports. The battery life is also frequently praised. However, some customers reported issues with heat and fan noise.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 1,097 reviews
  • Pros mentioned:
    Speed, Weight

    Rated 4 out of 5 stars

    Microsoft - Surface Laptop 3 - 13.5"

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft - Surface Laptop 3 - 13.5" Its a very lite weight, fast and looks great.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is perfect for everything that I need - operates seamlessly with all of the programs that both myself and family utilize. Boots up immediately and is very user friendly - The touch screen is a fantastic add and very easy to use. Battery life is great as well. Great purchase - Highly recommend.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      Thank you for recommending Surface Laptop 3 to others. It's great to hear that it fits your needs perfectly, too. We hope you continue to enjoy using it.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Pros mentioned:
    Keyboard quality, Weight

    Rated 5 out of 5 stars

    Great build quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feel firm in the hand and well built, light weight.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Xmas Gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a quality laptop for my granddaughter and it doubled as a Xmas gift as well. It was ready to go right out of the box, easy to setup and perfect for what she needed. She was using it immediately and the software suite was more than ample for all her needs, personally as well academically

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Good value laptop

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop, very fast startup. This is a great laptop for browsing the internet and doing every day tasks like viewing emails. Downside is the hard drive capacity you can go with a higher HD capacity. Battery life is pretty decent! Fast charge too!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Happy with the Surface

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Surface has been exactly what I hoped for: reliable, fast and capable of handling the entertainment, business and personal loads I require of it. Only sticking point was that its Bluetooth did not recognize my Samsung Buds+ (earbuds) but this was resolved by the Geek Squad in 10 minutes.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Average Usage User

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had it for three years and have had no issues!

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size and weight for what I need. Very happy with it.

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 4 out of 5 stars

    Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent laptop, overheats quite easily. Slim and compact.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    this laptop is fast enough to do your basic needs

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love this laptop i bought it for surfing the internet and checking up on social media. It works great the 128gb HD is plenty big enough to install office without infringing on system hd space. If you want something to just use for basic stuff this laptop is great and amazing build quality.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Greg,

      We're delighted that you're loving the speed and power of your new Surface Laptop 3. Thank you for sharing your experience; we hope you get a lot of use out of it.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    Another Great Product of Surface Family

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall this is a great product. Light weight, powerful CPU and smooth performance. The only thing I don’t like a lot is the fabric touch of the surrounding of keyboard which makes it difficult for sanitary maintenance.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great computer for average use .

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my mom. So she could use it for medium use. Medium use is basic Excel,word ,web browsing and great YouTube experience. She loves it . Enjoys the touch screen and the cloth keyboard. Only thing I am worried is the keyboard will get dirty and have wear and tear. Otherwise looks nice and clean and ease of use for her. Especially with the touchscreen.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thanks for the great shout out. We're thrilled to hear your mom is enjoying her new Surface Laptop 3, especially the touchscreen! We designed this lightweight powerhouse to be easy to use, enabling you to do more. Since you mentioned being worried about keeping the keyboard clean, we'd like to recommend this link on Alcantara care: https://aka.ms/AA4r43z.

      Cheers,

      Rebecca
      Surface Customer Care Microsoft

  • Pros mentioned:
    Weight
    Cons mentioned:
    Usb ports

    Rated 4 out of 5 stars

    Great for Students

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality lightweight Laptop. Wish it had one more USB port.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Good Quality

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, this was a good investment, it looks nice, aesthetically pleasing. It allows me to download software such as Multisim and AutoCAD. It is really good for school since it is so fast. One thing though, is that whenever you "do too much" it makes this loud noise and also whenever I try and spit my screen it glitches for a quick second.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Esme,

      Thank you for sharing how much you're enjoying your new Surface Laptop 3 for the most part. Regarding the issue you're experiencing, we first recommend that you update the software and firmware to the most recent versions. If that doesn't help, try running the Surface Diagnostic Toolkit to diagnose and fix any problems. For more information, go here: https://support.microsoft.com/en-us/help/4037239/surface-fix-common-surface-problems-using-surface-diagnostic-toolkit

      Hope that helps,
      Chuck
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good little laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m enjoying this laptop I find it easy to use and so far it’s meeting all my Expectations for what I need to use it for. I admit my use of it isn’t business I’m not doing zoom meetings or conference calls but for every day casual usage its excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great light weight, fast laptop!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think this is a great computer! Absolutely the easiest setup of any computer I've ever had. Opened the box, plugged it into the dock ethernet and went to work. Compact, fast, light and crystal clear touch screen. I've had it for a month and I love it!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Brian – We're thrilled that you love the speed, touchscreen and compact design of your Surface Laptop 3. We hope it continues to serve you well. Best, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Love the finish

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast ,pretty light for a laptop this nice. Do not like the fact that facial recognition in not available . Mouse acts up every now and then. After I closed it and when I am ready to use again after let say one hour I have to push the power button. Is not ready on the fly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer is great. The software is confusing.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the size. I bought a USB hub to complement the few ports. I'll buy a second charger for work and home. Two hours on zoom and 2 hours on word is all the battery will take. The software is taking some getting used to, though I am a Microsoft office user for 20 years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for a laptop for school. And let me tell you, this is the best choice. I'm currently a Junior in High school, and with this whole pandemic going on I'm always on my computer. I decided to go with this option and its amazing. The battery although good, could be a bit better (last around 6 hours with nonstop use). But everything about this computer is perfect.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Erick,

      We're glad that Surface Laptop 3 has been a great choice for your school work. Thank you for sharing your experience with it; we hope you continue to enjoy using your new Surface.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Fast and sleek little laptop.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not had this but a couple of weeks but so far so good. My only complaint so far is that I am a big google user and this being a Microsoft product causes some issues. The battery life seems pretty good. I have not used the camera yet but the display is very nice. All in all it seems a good laptop for the money.

    I would recommend this to a friend