Customer Ratings & Reviews
- Model:
- VGY-00001
- |
- SKU:
- 6374327
Customer reviews
Rating 4.6 out of 5 stars with 1097 reviews
(1,097 customer reviews)Rating by feature
- Battery Life4.3
Rating 4.3 out of 5 stars
- Speed4.5
Rating 4.5 out of 5 stars
- Display4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers are positive about the Surface Laptop 3's ease of use, light weight, and keyboard quality. Many appreciate its sleek design and convenient size, although some wish for more storage and USB ports. The battery life is also frequently praised. However, some customers reported issues with heat and fan noise.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Speed
Rated 5 out of 5 stars
Lightweight and Efficient for students
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop is small, compact, and not heavy. Good screen brightness, clear quality, and runs smooth. When typing, the sound isn’t distracting, and the sound is clear and loud. Definitely worth the money although it’s high price.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We appreciate your review. We're glad to hear you've been liking the screen and key quality of your new Surface Laptop 3.
Have a great one,
Heather
Surface Customer Care
- Pros mentioned:Speed
Rated 5 out of 5 stars
Best bang for the buck!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this for my wife. She could not be happier. Set up was a breeze, she loves the touch screen (replacing a MacBook Air), and it is fast.
I would recommend this to a friend - Pros mentioned:Weight
Rated 5 out of 5 stars
Surface laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love this computer, I was using my husbands surface pro and fell in love, so he bought the laptop for me! Perfect for zoom for work, great picture for streaming tv. I love how lightweight it is.
I would recommend this to a friend - Pros mentioned:Speed
Rated 4 out of 5 stars
Long learning curve for beginner; need tutorials
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen moves around unpredictably, constant pop-up menus getting in my way. It's Fast! I am just learning to use it so I can provide a future review after I become more adept, but that will probably require hep from the Geek Squad. Good thing I bundled that year of coverage!
I would recommend this to a friend - Pros mentioned:Battery life
Rated 5 out of 5 stars
Great Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best laptop I ever bought. The battery last forever and the screen is crystal clear. This laptop works great. I have no Idea why I was wasting my time on other Laptop.
I would recommend this to a friend Rated 5 out of 5 stars
One of the best laptop.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's easy to set up with the voice guidance and also love the design of light weight, thin looking. The capacity of the memory and storages are good enough for my daily work. Thank you for your excellent product and service
I would recommend this to a friendRated 5 out of 5 stars
Best purchase ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Despite the price, this product is amazing. Opening it up, I automatically thought to my self this is the windows version of a mac. This laptop was purchased for school. I’m a senior in college and it has done everything and more than expected. Especially during this whole coronavirus with the transition online, this laptop definitely got its work put in for it, but now that it’s summer it’ll get rest lol. The only issue I have had with it, is if the keyboard light is on and the screen is set to it’s lowest lighting, the laptop basically goes to sleep on you without any warning. Besides this, it’s definitely worth it.
I would recommend this to a friend- Pros mentioned:Battery life
Rated 5 out of 5 stars
Happy consumer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this product a month ago. Working great for my needs of office 365 functions. Nice touch screen, the drawing function is a nice bonus. The battery charges fast, seems to last a long time. No complaints, happy consumer.
I would recommend this to a friend - Pros mentioned:Weight
Rated 5 out of 5 stars
Better than mac air
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought for my son and daughter. This laptop is high end look and material. Lighter than mac air. It has more features such as touch screen and good face recognition. Better than I expected. My kids love it.
I would recommend this to a friend Rated 4 out of 5 stars
Sleek, good enough
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a few of these for work from home scenarios. Sleek and "feel-good" for people used to using clunkier laptops. Productivity, Microsoft suites, usability, and flexibility are all great and as expected. We work in a cloud, so i5 and 128GB is fine. I normally buy 16GB for the memory but was trying to save some money because buying multiples. If I was buying for personal use or a different work environment, I'd ramp all three of those up and spend extra. Strangely, 2 out of 5 lost power capability/wouldn't turn on. One was considered a defective power cord. The other one was deemed toast by the Geek squad. The one that was lost was about a year old, and the power cord failed in three months on the other. Rating is good based on the specs I bought it with only, and I'd have to assume the power issue was a one-off or there much more chatter about it.
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We took a chance and went to buy a new laptop to have in case we needed one for the house. Well, who knew we would have to work from house and needed a laptop. To use this is a breeze. Easy setup and navigation in each option
I would recommend this to a friend Rated 5 out of 5 stars
Great college laptop!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop to prepare for a mostly online semester at college and so far it's been great! The camera quality is already a vast improvement from my old laptop and the sleek design makes it easily portable.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello Jayy,
We're glad that the portable design and great camera quality of your new Surface Laptop 3 have made it an excellent choice for college. Thank you for sharing your experience; we hope you continue to enjoy using it.
Cheers,
Chuck
Surface Customer Care
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Laptop
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microsoft laptop 13.5 inch monitor they got high resolution I recommend it to any student and business easy to use very friendly. I recommend it to anyone who has Apple Laptop way too expensive.
I would recommend this to a friend - Pros mentioned:Weight
Rated 5 out of 5 stars
Lightweight with awesome magnetic battery charger!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this laptop! It's so light and easy to take with me, especially since I bring it all over the house! Also love the magnetic battery charger.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Happy I switched from Macbook
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have always had MacBooks, and I love this switch. I’m going back to school and needed a laptop and I’m so glad I went with this one. It’s easy to use and a great size for portability.
I would recommend this to a friend Rated 5 out of 5 stars
Good laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer that is easy to navigate. I wanted a laptop for better zoom as I had been using my phone. It’s been great so far and has a clear camera. It’s slim and easy to carry around
I would recommend this to a friend- Cons mentioned:Ram
Rated 5 out of 5 stars
Solid computer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good value for the price. Would have liked to see an i7 processor or at least 16gb of ram, but it's good for daily tasks and the form factor is nice. Would recommend for someone looking for a basic device to do daily tasks.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
Thank you for taking the time to share you experience with the community. We're excited to hear you're enjoying your new Surface Laptop 3. If you're interested in seeing Surface Laptop 3 with an i7 processor and 16GB of RAM, you can check it out here: https://www.bestbuy.com/site/microsoft-surface-laptop-3-13-5-touch-screen-intel-core-i7-16gb-memory-256gb-solid-state-drive-latest-model-platinum/6374337.p?skuId=6374337.
Kindly,
Rebecca
Surface Customer Care
Rated 5 out of 5 stars
Microsoft Surface Laptop 3
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoy my Microsoft Surface Laptop very much. It runs smooth, has a sleek design. No problems or complaints. I very much enjoy the touchscreen, one of my favorite things about this laptop!
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Zoe – We're delighted that you enjoy the touchscreen and sleek design of your new Surface Laptop 3. We hope it continues to serve you well. Cheers, Erica Surface Customer Care
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
SO much easier to use verses an Apple Laptop
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE THIS!! I can use this for work and for personal use. I am very happy with my purchase. I would recommend Microsoft laptops to all of my friends, I will never go back to an Apple laptop again.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello Kristyn – Thanks for being a part of our Surface family and recommending it to others. Best, Erica Surface Customer Care
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Loving this Computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced an older computer and was going to get a Macbook. So glad I got this instead. Very portable, and works great for all personal and work tasks. Love that it is touch screen and the keyboard feel.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello Sabrina,
Welcome to the Surface family! We're thrilled that you love your new Surface Laptop 3 for its convenience and portability. Thank you for sharing your experience; we hope you continue to enjoy using it.
Cheers,
Chuck
Surface Customer Care














