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Customer Ratings & Reviews

Your price for this item is $849.99
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The comparable value price is $999.99

Customer reviews

Rating 4.6 out of 5 stars with 1097 reviews

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Rating by feature

  • Battery Life

    Rating 4.3 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are positive about the Surface Laptop 3's ease of use, light weight, and keyboard quality. Many appreciate its sleek design and convenient size, although some wish for more storage and USB ports. The battery life is also frequently praised. However, some customers reported issues with heat and fan noise.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 1,097 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the ease of this product. I am normally an Apple user t for g purposes I had to purchase a PC and this one is amazing. It is very easy to use and it mashes life y simple with the touch screen capabilities.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Solid Laptop for College Students

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using this laptop for writing papers and creating spreadsheets and just browsing the web. It handles everything very well and operates at a good speed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Charger cord is biggest plus, but also minus!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really love this laptop! Favorite thing is how the charger plugs in. It's not a barrel connector which gets bent whenever it's on an uneven surface. It's magnetic, and is like a mac charger! Only bummer is that these little buggers have fail annually. Maybe don't get the one with the wall-plug prongs integrated into the adapter "brick". This time I'm trying the one with a cord from the brick to the plug to the wall. Maybe those are better! But they are $89, not $59 like the one that came with the new laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    Best in the Surface line, IMO

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very dependable, I actually prefer the built-in keyboard to the removable Surface ones (I have not found it practical to use my PC as a tablet). Would definitely buy again (and may buy another).

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      Thank you for sharing your experience with your new Surface Laptop 3! It’s great to hear that it’s working well for you. We hope you continue to enjoy using it.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Perfect Companion

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent laptop for a busy person that's on the go! Lightweight yet powerful! Screen is perfect size for taking time off and watching a movie or playing a video game.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just amazing!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it for a great price for everything that it has and I couldn’t be happier! Would prefer if it was a 2-in-1 so I could convert it into a tablet to take notes but I’m still very happy with the product!

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    great machines

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    3rd surface laptop I've purchased so far. they are great machines, although in my opinion a tad over-priced. they are definitely built well and perform as expected.

    I would recommend this to a friend
  • Cons mentioned:
    Ram

    Rated 5 out of 5 stars

    Great laptop!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my surface laptop. It's a top of the line laptop without that over the top price. My only gripe is I wish it had more memory and an HDMI port but other than that, it's a phenomenal piece of tech.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Affordable Quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compact, lightweight, powerful with very good graphics. This was the second one we've purchased as replacements to other laptops. Very pleased with our purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great laptop for work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a gift for my wife. She loves it. Battery lasts a long time, charges super quickly, and computer performs very well. Boots in about forty five seconds and is very powerful for basic working.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Light and sleek

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is light and sleek. Great laptop especially nice since I travel a lot for work. Yes, quarantined at home now, but, when we can start traveling, this will not add weight to my shoulder.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Exactly the laptop that I was looking for.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even though I was fixated on purchasing a black laptop, I'm loving my silver/gray one. Everything was easy to set up e.g. emails. So far I am enjoying my choice of the Microsoft Surface.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Microsoft Surface Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a really good laptop. Light weight and fast processor. Outside finish seems to get dirty very easily. Could use an HDMI port for connecting another display. Had problems with the usb-c port; seems to small

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Small but mighty

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you're looking for a large screen you're looking in the car wrong place. If you want a smooth surface..pun intended, amazing screen resolution and speed you've got it. Love this laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Better than MacBook

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fast processor, smooth interaction, love the display, great sound, tactile keyboard, and much more. Definitely better than the MacBook air.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    10/10 will buy again !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There’s no way I can sum this up shortly , but the laptop I had before buying this one gave me endless amounts of problems . I was freaking out because as a college student , I needed a good working laptop and I spent HOURS researching until I gave in and decided to go to BestBuy to get more insight and I was 100% sold on this beauty! Not only has it done me wonders in and out but it has never done me wrong ! No issues .. nothing . I will always appreciate the man who sold this to me because without it … I would still be stuck with what I have before …

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this as a replacement for my Surface 3 and it’s absolutely perfect for my needs. Stylish, elegant and performs. It can run games pretty smoothly without stuffer it. For $1000 could t be better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid Surface

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Surface Laptop, design, function & reliability are great. I prefer the Surface book option to use as a tablet, but really I only used that ~2% of the time.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    Nice

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a really good computer BUT I decided to stick with apple. I guess because I have been MAC for so long it's hard to adjust to anything else. But it's still a good computer. Light weight and compact

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the sleek design

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my daughter who is going to college. She owned this for 4 months now and by far satisfied with its performance. I like the sleek design of it as she does.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thank you for sharing. What a great gift for your daughter. We hope she enjoys the Surface Laptop Go.

      Best,
      Katie
      Surface Customer Care Microsoft