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Customer Ratings & Reviews

Your price for this item is $849.99
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The comparable value price is $999.99

Customer reviews

Rating 4.6 out of 5 stars with 1097 reviews

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Rating by feature

  • Battery Life

    Rating 4.3 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are positive about the Surface Laptop 3's ease of use, light weight, and keyboard quality. Many appreciate its sleek design and convenient size, although some wish for more storage and USB ports. The battery life is also frequently praised. However, some customers reported issues with heat and fan noise.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 1,097 reviews
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Size is perfect.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice light weight laptop and looks super nice in platinum. Size of touchscreen is perfect, not too big/wide and not too small.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good investment

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had my surface for a year now and I’ve hadn’t had any problems with it. Totally worth the price !

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Excellent Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Impressed with the features thus far as this was one of the few lightweight laptops with the 10th Gen Intel CPU at an affordable price point.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent laptop for office work. I’ve been looking for an easy to use and reliable laptop, and this is my favorite choice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SANJAY AWESOME CUSTOMER SERVICE

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks to Sanjay, I was able to get such an amazing deal on an amazing laptop. He really knows his stuff. I originally went in to purchase a Mac book but he showed me this laptop which was basically the exact same as a the Mac book but better with a touch screen better quality keyboard. It’s an awesome laptop and thanks to Sanjay I was able to get it. I would advise all customer to go to Sanjay for his opinion and help. Each time I would go in now I go straight to him.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Surface

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Laptop. For everyday use and office work. Would definitely recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    Love my purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really loving my new laptop. I purchased it for work and I’m totally satisfied. The camera is very clear. Love that it is light and the size is perfect.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – It's great to hear that its camera and lightweight design make it a good fit for your needs. We hope you continue to enjoy using it. Cheers, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best laptop I ever had. Extremely fast and versatile. Hooked it up to a Surface Pro hub have 2 monitors working like a charm.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      We're delighted that Surface Laptop 3 is the best laptop you've ever owned. It's great to hear that it works well with a dual-monitor setup, too. Thank you for sharing your experience; we hope you continue to enjoy using it.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Windows on the go

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Attaching comfortable devices can create a while computer experience for you if you’re working out the office. Portability for travel, but able to fold out to productivity.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great computer! Fancy keyboard

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think is a good laptop for basic stuffs, email, excel, word, internet. You can increase it features however I feel ok with it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    clean laptop, good service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the refurbished laptop in good condition. It was clean and looked brand new, but it did not have the Microsoft Store installed. I tried all of the remedies I could find online, but took it to Best Buy after a frustrating few days. I had to make an appt with the geek squad and come back the next day. The guy said it would take a few hours to reinstall the program. He said they usually CHARGE for this, but he didn't charge me. I am glad that he did not charge to fix the issue that should have been fixed before I even got the laptop. I would have been upset. Overall, good laptop. Good deal.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Excellent tool 4 my student

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer...easy set up..lightweight..My 3rd year college student gets every thing done on this computer, its FANTASTIC!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love this computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is great and so easy to use. I would highly recommend this laptop, especially for high school and college students.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Fast, light and great design

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter absolutely loves this product. Performs better than expected. Light weight and packs a performance punch.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great buy for my two high school students. Nice size and gives them all they need to complete their online assignments.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great laptop.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this laptop. Processing speed is fast, face recognition login is cool, functionality is great. Overall, great purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Own two if these now one for work and one for home and I am always blown away by the quality and design. Highly recommend!!

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to replace my HP laptop which was very bulky and heavy. This Microsoft Surface is lightweight and very easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great laptop for college students

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this laptop for my freshman year, works perfect. Had a few problems at the beginning but Bestbuy helped me out and gave me a new one. So far pretty good.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Surface pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love this surface pro. It’s light simple and easy to adjust to from my experience of being an Apple user.

    I would recommend this to a friend