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Customer Ratings & Reviews

Your price for this item is $849.99
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The comparable value price is $999.99

Customer reviews

Rating 4.6 out of 5 stars with 1097 reviews

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Rating by feature

  • Battery Life

    Rating 4.3 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are positive about the Surface Laptop 3's ease of use, light weight, and keyboard quality. Many appreciate its sleek design and convenient size, although some wish for more storage and USB ports. The battery life is also frequently praised. However, some customers reported issues with heat and fan noise.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 33 Showing 641-660 of 1,097 reviews
  • Rated 4 out of 5 stars

    SHOULDA COULDA WOULDA

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ITS A GREAT LAPTOP, HOWEVER I WISH I WOUD HAVE RESEARCHED A LITTE MORE BEFORE MY PURCHASE, BECUASE THE PRO WOULD HAVE MET MY NEEDS A LITTLE BETTER. I COULD HAVE USED THE TABLET CAPABILITIES AVAILABLE WITH THE PRO, INSTEAD OF SOLELY A LAPTOP. THAT BEING SAID, IM DEFINITELY GETTING MY MONEY'S WORTH WITH THE LAPTOP 3!

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    Very good

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good. Easy to use. Very light. Would recommend it.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Mony,

      Thank you for recommending Surface Laptop 3. We're thrilled that it's been easy to use and portable enough to fit your needs. We hope you continue to enjoy using it.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Love the felt

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice device. Got it for my sister as she needed something new and easy to travel with. Loved the felt was very nice when resting hands on much different in the cold metal “ Surgical table“ feel i’ve come accustomed to. Great for general use and likely most office use.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 4 out of 5 stars

    Nice laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop. A little small for my old eyes but great quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for freelancers! Very slick and smooth I had a MacBook Pro 13’ Retina display before not switching back, this is way more clear and higher quality for a better consumer price. Macs are over priced due to fads.....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the touch screen!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are always too many features on a new computer, in my opinion, but my new Surface laptop let's me use what I want with ease. I'm still learning my way around it, but it's fairly intuitive. Have to admit that having all the Microsoft Office features and a touch screen is pretty sweet.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    new surface

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    lightweight for girlfriend who is pleased with it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good for what I’m using it for

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s good for what I am using it for. I would recommend it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Laptop - Significant Keyboard Flex

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performance is good (at least as good as you can expect from a quad-core intel these days), the exterior body is well built, great looking display, but the keyboard has significant flex right in the center. I would assume this is because of the Alcantara palm rest; the all-aluminum model probably solves this problem.

    I would recommend this to a friend
  • Cons mentioned:
    Fan noise, Heat

    Rated 1 out of 5 stars

    Do not buy if you care about basic features

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never write reviews, but I feel like this laptop really deserves one. 1. Battery life is terrible. 2. Overheats like crazy. 3. the fan sound is unbearable and it is on 99% of the time. All I do on this laptop is school work so mostly just word and research. 4. The charger cable gets unplugged from the smallest of touches. 5. The screen glare is out of this world. If I were to take more time to think I could count way more stuff but if I stop one person from buying I'll feel good about myself.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Don’t trust all bad reviews

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just love it. I owned this for a while now. I read some bad reviews before buying it but decided to find out my self. It has worked great. Daily use. Work, school and some games. I retreat the price I could have got it cheaper if I had waiter a little longer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface Does What I Want

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my MS Surface Laptop. I use it mostly for games, writing and watching YouTube. Resolution is great. Geek Squad installed Windows 365 OS, MS Office and Web-root anti virus and I was good to go. It also helps that I got it on sale! :)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for the money and extremely happy with the purchase! Boot up is fast and operating system is stable! Opening and switching between applications also exceeded expectations given this is a mid level laptop. Highly recommended! I can't comment on use for gaming.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    Overall ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good, light weight and work with me . No problems sofar

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works well, but

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well, but is lacking in a few areas: the cable connecting it to electricity comes out too easily; it does not have a button to turn off the camera or to turn off the mic. as do comparably priced other laptops. In fact it is more expensive than an other laptop that does have these features.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    My Surface

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always wanted to try a Surface. I had a little learning curve after using a Mac for years. Touch screen is awesome as well as the facial recognition. Surface does everything a Mac does plus more. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exactly what I was looking for!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love my new laptop. I purchased this laptop replacing my Mac Book Pro. I needed something small yet mighty. The touchscreen is amazing. Of course after plenty of research this Microsoft surface 3 was the oneforme .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    hp laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the hp product i bought was nice but a little more expensive than i thought. Also you had no turntables available on the floor and none of the sales associates knew what i was talking about. So i went to a different place and got a turntable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We spent a little more on this than I usually would for a laptop, but my daughter was starting college, and well, it's online. She has no complaints and she's hoping to enjoy the small form factor in class and at her internship in the near future!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      We're glad that your daughter is happy with her new Surface Laptop 3 for college work. Thank you for sharing her experience with it. We hope she continues to enjoy using her Surface.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the size and speed of this laptop. The screen is great, the sound is nice for watching movies and such. My only complaint is the magnetic power adapter plug isn't the strongest so it can come out easily sometimes. Not a big deal. Overall love the laptop.

    I would recommend this to a friend