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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 276 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are positive about the Surface Laptop 4's fast performance, long battery life, lightweight design, and touchscreen display. They appreciate its portability and find it well-suited for daily tasks. However, some customers express a desire for more ports, citing the need for additional connectivity options.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 276 reviews
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Good laptop

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best laptops I’ve had. The face id makes it very easy to open up and use. Very sleek, kind of heavy to carry around in your backpack all day, but lighter than most laptops.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Software devs get this

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a software dev this product is ingenious, nothing matches the quickness of Microsoft's laptops and tablets coming from a surface pro 7, Ive always used this and the ease of use it has is unbearable and has made me much faster at writing code and making it compile faster so I can see what's wrong quicker.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Screen size

    Rated 5 out of 5 stars

    Excellent laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I mainly bought this as my 'zoom' laptop and when working outside of my home office. I already have a surface pro but it's too small and this is perfect. the screen and camera are what I've come to expect from Microsoft products. I got the older version because I already have a kick butt desktop and this is not replacing it. Battery life is excellent, keyboard is big, touchscreen is responsive.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Screen size

    Rated 5 out of 5 stars

    All the Features of a Desktop with Portability

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hesitated to buy a new Surface after having many issues with my older model. My new Surface Laptop 4 - 15" screen is the best choice I could have made. The larger screen and enhanced battery life have given me all the features of a desktop with full portability.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 4 out of 5 stars

    Go metal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really liked this computer. The metal body provided a much better typing experience than the fabric covers. There was very little flex to the keyboard, the mouse trackpad was fantastic, and the screen was pretty enough. The touchscreen is a nice feature, but if you are someone who uses a stylus, it's not good for much here besides laying down and scrolling with the pen, as trying to draw and do meaningful work with it is difficult with this screen not folding back like a 2-in-1. Ultimately returned this because I couldn't stomach the price. It's a premium build quality, and this is probably the closest to a Macbook for performance/value in an ultrabook. This is not meant for gaming as there's no discrete graphics card, but if you are a professional on the move, or student looking for a portable study machine, this might be it.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Weight

    Rated 4 out of 5 stars

    Can't get external speakers to work.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ended up with this laptop when I exchanged the Surface 7 for the Surface 4. It is well worth it. I have 2 Mac Books and this Surface 4 is just as fast and comfortable to use. Very light weight, screen is great and plugs in to external monitor quickly and easily. I am having issues with plugging in external speakers. I can't get them to work, have tried all combinations in setup. This is where the MacBook is superior. Monitors and speakers plug in right away. This is why only 4 stars for the Surface 4

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – We're delighted that you love the speed, lightweight design, and comfortable feel of your new Surface Laptop 4. To switch between your speakers and connected audio accessories, select the Speaker icon on the right side of the taskbar, and then expand the list to select another audio device. Hope that helps, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life, Screen size
    Cons mentioned:
    Ports

    Rated 5 out of 5 stars

    Great little laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with this computer. The screen image is top quality, better than any other laptop I looked at. It is small enough for traveling but large enough for every day use. It runs very quiet and very cool, and the battery lasts well. The only fault is not enough ports, so that I have to use a hub to use a printer and mouse at the same time. And I wish I had selected the model with a larger hard drive than 256 GB.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Screen size

    Rated 4 out of 5 stars

    Larger screen size & touch screen is nice

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The touch screen along with a larger laptop screen size is a nice feature, especially since it still remains light weight. This is a good balance. It is easy to travel with but works well for home personal or work use also. It is user friendly and installation of software seems pretty flexible.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Speed

    Rated 5 out of 5 stars

    Must have

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this computer, it’s such a huge upgrade from HP. Processor is incredible and so is the display. I work 8 hours a day and the battery lasts me about a day and a half.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    If you are going to spend the money…spend it well!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice laptop, very light weight and one of the fastest I have ever used. Sound was actually pretty decent on it as well. If you are going to spend the money…spend it well!!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Screen size

    Rated 5 out of 5 stars

    Love

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is perfect for on the go college grad student and full time job. Light compact and holds a charge for hkurs while using it. Will buy newer model next year.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Speed

    Rated 5 out of 5 stars

    Love it!!!!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was for my wife who absolutely loves it. Beautiful screen, super fast and just the right size.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The order arrived on time and in perfect condition. The laptop is a great business use computer. Fast, light and reliable. This is the 20th one I have ordered for new employees. It is our go to laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Screen size

    Rated 5 out of 5 stars

    Surface Laptop 4

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this laptop and battery length! Typing surface is so soft and easy on the fingers, touch screen is sensitive, takes little effort. Would highly recommend this laptop and Best Buy!!

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Lightweight heavyweight!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is so light yet powerful and I love the touchscreen! The keyboard is also awesome!

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Speed

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Really fast and efficient. Love the touch screen

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    MS Surface Laptop is great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic graphics and speed. I love him that it’s light and compact yet usable as a home workstation.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Screen size

    Rated 5 out of 5 stars

    Great work and business laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the size, touch screen, and battery life. We have 4 of these in our business as well.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Fast, lightweight, quiet and touchscreen

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the thin size and that it’s lightweight. Very happy with fast processor and touchscreen.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Amazing Laptop

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is amazing!! Very sleek and runs fast! It is worth the money!

    I would recommend this to a friend
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