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Customer Ratings & Reviews

Your price for this item is $1,599.99
The comparable value price is $2,099.99

Customer reviews

Rating 4.5 out of 5 stars with 42 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.8 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are satisfied with the Surface Laptop's performance, with some noting it surpasses competitors. The laptop also receives praise for its premium screen quality, impressive battery life, and fast Snapdragon processor. Its beautiful design is another aspect that users appreciate.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 42 reviews
  • Rated 5 out of 5 stars

    Best apple alternative.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If ypu want a laptop that compares to the macbook airs then this is it, it has the same solid build and its a great multipurpose workspace

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been wanting to buy a Microsoft laptop for years, finally bit the bullet. Got it for my wife as a Christmas present, she’s thrilled. It starts quickly and holds a charge for hours. Great product.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Microsoft PC is more than just Surface!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is much faster than I imagined: It meets all my PC needs. Was looking for as PC upgrade and the Surface Laptop was a wonderful choice. Fast, sleek, with Windows 11 installed and Co-Pilot access it does it all! Had to wait as it was selling so fast there was no inventory but it was worth the wait,

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    New collage Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the laptop; it is so fast and responsive, and the service at Best Buy was awesome. Super quick pickup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item I really recommend, and shipping fast thanks

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a laptop for school mainly. I do a bit of coding and wanted to start a bit of video editing but haven’t had a chance. I know realistically this isn’t ideal for either but coming from a person who is tired of the heavy laptops as well as an expensive laptop I figured of settling with this. Honestly it’s not bad I love the size and basic color of it. I wish the keys were light up so I can use it more in the dark but it is what it is. I have sweaty hands so it doesn’t leave minimal prints.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft surface 15 in

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent computer for the price. Touch screen is very helpful. Light weight and compact.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Highly recommended!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this PC. Especially coming from a old Mac Book.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SURFACE

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    VERY NICE!! ACTUALY I AM TESTING BUT IT IS BEAUTIFUL!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy grandparent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my grandson for college because I bought his brother one earlier and thry both love them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop was recommended by a friend. Best Buy had the best price and delivery was prompt

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing item!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item super lightweight for travel!! Packs a great punch for working on the road!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good but don't buy

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great EXCEPT because of Snapdragon it is not compatible with my Canon printer and software that Win 11 would be

    No, I would not recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Very happy with the pruchase!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice feel and the AI is great! The screen clarity is fantastic.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Surface

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thrilled with my new laptop and monitors. Excellent performance and graphics

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop and price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop has been great thus far and Best Buy made the whole online purchasing very easy. I received the laptop very quickly and am very happy with the purchase thus far.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Account Finance Assistant

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the look and style but the processor was not compatible to our system.

    I would recommend this to a friend
    • Brand response from Snapdragon team
      Posted .

      We appreciate you bringing this to our attention. Every day, more applications are becoming supported, either natively or through emulation. For the latest list of popular supported apps, please check https://www.qualcomm.com/products/features/windowsapps. snapdragon

  • Rated 4 out of 5 stars

    Quality laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice system could use more peripherals to make adding monitors or other devices easier

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Processor concerns

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As much as my past history and use of Surface was good, the new processor on this model has compatibility problems running some application, as determined by our IT team.

    No, I would not recommend this to a friend
    • Brand response from Snapdragon team
      Posted .

      Hi JosephD, thanks for letting us know. Everyday, more and more applications are being supported either via emulation or natively. Please check https://www.qualcomm.com/products/features/windowsapps to see the most popular apps that are supported. For more specific app compatibility information, visit www.WorksOnWoA.com snapdragon

  • Rated 1 out of 5 stars

    not surface pen compatible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not compatible with surface slim pens as a long customer of surface devices using it solely for illustration i am deeply disappointed they did not advertise this being not compatible with pens

    No, I would not recommend this to a friend
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