Main Content

Customer Ratings & Reviews

$1,549.99
Save $550
Comp. Value: $2,099.99

Customer reviews

Rating 4.5 out of 5 stars with 67 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.8 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers recognize the Surface Laptop's outstanding overall performance and fast processor speed, making everyday tasks feel quick and responsive. The long-lasting battery life is also a highlight, easily supporting extended workdays. However, some customers have noted that the screen quality may not be ideal for graphically intensive applications.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 67 reviews
  • Pros mentioned:
    Overall performance, Processor speed

    Rated 5 out of 5 stars

    Love it.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Processor is fast, its a beautiful laptop. I can have multiple windows open without slowing down..

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Compatibility

    Rated 3 out of 5 stars

    Windows 11 is terrible but the computer is fast

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer itself is fantastic but windows 11, is not. Half of the drivers for our business are not compatible with windows 11 and the Microsoft products are glitching with bugs.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Design, Overall performance

    Rated 5 out of 5 stars

    Microsoft PC is more than just Surface!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is much faster than I imagined: It meets all my PC needs. Was looking for as PC upgrade and the Surface Laptop was a wonderful choice. Fast, sleek, with Windows 11 installed and Co-Pilot access it does it all! Had to wait as it was selling so fast there was no inventory but it was worth the wait,

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Good but don't buy

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great EXCEPT because of Snapdragon it is not compatible with my Canon printer and software that Win 11 would be

    No, I would not recommend this to a friend
  • Cons mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Surface Laptop

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Microsoft Surface laptop is such an upgrade to the Surface Pro - I've had nothing but issues with the Surface Pro models that I've had. The Pro had battery swelling issues and screen problems that I don't anticipate having with this Laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great machine for most

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a software engineer, so heavy usage profile with many scenarios that most won't run into. This is a fast, well-built machine that anyone would be perfectly happy with, outside of two cases. First, it's not a gaming machine. Second, for technical users note that this is an ARM processor architecture that is fairly new to the Windows world. This means that certain apps will not work well or at all. Two specific examples: I had an old, perfectly functional Canon printer/scanner that I can not longer use b/c the software is incompatible. Second, many libraries for use in the Python language aren't available. I can work around that by using WSL, but it's a bit of a pain,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid sleek laptop

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this laptop! This is my 3rd surface that I've had. I got the largest ram possible in this model because I do alot of photo editing and Lightroom runs very smooth on it. I will say when I first got it the mouse track pad had issues and I almost returned it but then I procrastinated and magically it started working properly. An associate at Best buy said this is a common issue with all surface pads that I probably just got lucky that it didn't happen to the others. I also really like the sleek matte black look its very minimalist while having the macbook air look. I also really like the copilot feature.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Great laptop

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great laptop. Definitely delivers in speed and love the copilot features.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    great Microsoft product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop, happy with functionality and set up was easy.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Cool Laptop

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new laptop however my surface pen doesnt work with it in any way. I tried everything still not working .

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Perfect

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incase u want a windows and use microsoft apps , this is perfect machine in all respects.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Powerful laptop

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop. Very powerful , light weight , highly recommended !

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent choice

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent performance speed. Ease of setup. Checks all the boxes

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance

    Rated 5 out of 5 stars

    Best laptop ever

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful, great resolution and touch display, beautiful design. Love it!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Data Center & Facilities Manager

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these laptops i have them for the hole family and and friends on them

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Review about MS laptop

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is so good for working,editing and also for gaming

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    One of the Best Laptops I have ever had

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop for all my teaching needs! Its fast and the screen looks amazing! You definitely get what you pay for.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Amazing item!!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item super lightweight for travel!! Packs a great punch for working on the road!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Laptop

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item I really recommend, and shipping fast thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best Laptop out there

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new Surface Pro Laptops are so nice. I have been a Dell person for a very long time. I am in IT and try out a lot of different laptops. But this laptop tops the Dells. I have already bought another Surface Pro for work. We will be buying these Surface Pro's from now on. Must buy!!

    I would recommend this to a friend
Sponsored