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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 290 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are delighted by the Surface Pro's portability and lightweight design, praising its performance and impressive battery life. Many appreciate the device's size and touchscreen functionality, along with the included pen. However, some customers find the price to be a significant drawback, and a few mention the limited number of USB ports as a minor inconvenience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 290 reviews
  • Rated 5 out of 5 stars

    Powerhouse tablet/laptop combo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using this for a few months now to complete my homework. I also have a MacBook Pro, but did not want to deal with VMs all the time to be able to complete my homework which required applications that only run on Windows. I had an older Lenovo that served more as a backup but because of the specs of the computer it would not run quick enough to complete the tasks I needed to. I like how quickly the surface boots up and the touchscreen works great especially when I need to take quite a few screenshots and be selective of what is included. It is very fast in starting and running applications which makes completing homework with multiple applications open a breeze.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Adam,

      Thanks for taking the time to review the Surface Pro! We are so glad to hear that you have been enjoying your device, and the switch to the Surface Pro line! We love the review you sent us here, and have made sure to forward it to our team.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life, Portability

    Rated 5 out of 5 stars

    Powerful tablet/ Laptop alternative but expensive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no complaints about this product. I wanted a Windows tablet that was as powerful as a laptop and ultra portable and this fit perfectly. The pros are in my opinion it is a great alternative to low to mid tier laptops the con is it is extremely expensive. Keyboard, pen sold separately and both add to the overall cost of the device. If you are doing light work I recommend looking else where but if you are looking for a laptop that is as portable as a tablet with great battery life I recommend this device.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Processor speed

    Rated 5 out of 5 stars

    Love this thing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the nSP after exhaustive research for a product I could use on the road to support my work activities. I prefer Apple products, but MS does not provide all the applications I need for work. After I got the nSP set up with the software I need; I have been loving it. The portability is exactly what I was looking for and the i7 model exhibits every bit of capability I require. Using this little piece of tech is a joy and I'm glad I spent the money.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're glad to hear you were able to download all the applications you needed for work. We loved reading your review. Thanks for calling out the i7 model's capabilities. We hope you continue to enjoy the device.

      Take care,

      Amanda
      Surface Customer Care Microsoft

  • Pros mentioned:
    Portability, Processor speed, Weight

    Rated 5 out of 5 stars

    Great laptop.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this laptop. It's fast and a good product. It's light weight and will be easy to travel with.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Weight

    Rated 5 out of 5 stars

    Great System

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My laptop died several years ago and I have been putting off buying a new one. I tried replacing my laptop with a tablet which proved difficult and I did not want something bulky that I would have to drag everywhere with me. The surface is the perfect in between product for me. It it lightweight and easy to carry around, fits nicely in my backpack! I was not sure what to expect from this product but so far I am very pleased.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for taking the time to fill us in on your Surface Pro experience! We're happy to hear that the Surface Pro has been the perfect blend for you, and that you continue to be pleasantly surprised by your device.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life, Weight

    Rated 5 out of 5 stars

    Love surface pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great battery life. Lightweight. Has plenty of storage.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great Buy for Travel

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the Surface for another employee who travels. They are very happy with the ease of transport and quick turn on.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Weight

    Rated 5 out of 5 stars

    Great laptop/tablet hybrid

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this thing to replace my surface pro 3 and I have not been disappointed. The battery life is awesome, device is slimmer and more classy. Microsoft definitely did a great job with this one. I have had no issues other than the occasional screen color issues. i.e whites looking like some sort of cream.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      We're glad to hear that you're enjoying your Surface Pro and have been a part of the Surface family for a while now. We appreciate the feedback, and would be happy to see what may be going on with the colors on your screen. Feel free to contact us at [email protected], and we can see what's going on.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use it to replace a laptop for engineering work and don’t have any issues. (Mechanical engineering ‘18)

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Excellent tablet/laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed lightweight alternative to laptop which could function like a tablet with business applications

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer, great tablet!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The i7 variant of the Surface Pro 2017 is awesome. Between the i7 and the 256gb SSD, this computer is very quick! I read a lot of reviews that brought up whether or not the fan noise is loud (if/when the fan turns on). My answer would be a big N-O! During the Windows 10 update (which took FOREVER, by the way) the fan did turn on for several minutes, but it was only just barely noticeable. If you are in a completely silent classroom, the person right next to you would almost certainly not notice that the fan turned on. The fan noise in a non-issue! The Surface Pro 2017 is built beautifully, and everything feels very sturdy and of high quality materials. The only down side that I can think of is that there aren't a lot of ports.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      We're glad to hear that you've been enjoying your Surface Pro! We're glad that the fan has been a great feature to you, and that you've helped clarify your experience with it for users who are curious about it!

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Pros mentioned:
    Portability, Processor speed

    Rated 5 out of 5 stars

    Excellent Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is a whole new experience. The display is astonishing, the ease of navigation is flawless and the speed is remarkable. I still have many things to learn as far as it's capabilities, because it's jam packed of oohs and aahs. You won't regret this purchase!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thank you for leaving us a fantastic review! We love getting to hear about how our awesome features impact our customers. Our aim is to impress you with a powerful machine, while also providing the best display, and we are thrilled that you say we delivered. So glad you're loving being apart of the Surface family!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Quality product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the latest in the Surface Pro line, and continues to be a quality product. It is easy to set up, and easy to use. The only downside is the fact that right out of the box the Windows 10 operating system required several updates that took over an hour to complete.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Lightweight

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is truly a marvel. Lightweight, very portable. Clear screen, easy to type on keyboard.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Workhorse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is really best in class. A true workhorse, nothing compares in the work environment.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Microsoft computer. It is small enough that I can take it with me to my classes so I can just do my notes on it then instead of on paper

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Weight

    Rated 5 out of 5 stars

    Great and Easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just recently bought this for over seas travel, it's light and not as bulky as some laptops or my laptop I have now. So I'm hoping it stays great and Easy to use since it's been doing great for me so far. Another review will be inputted after I return.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Portability

    Rated 5 out of 5 stars

    Perfect travel laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Surface Pro to use on business travel and find it to be the perfect on the go laptop. It's got all the power you need, doubles as a tablet and has great battery life. Built in stand is a plus the iPad pro can't compete with.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thanks for the stellar review! We appreciate fans like you reaching out to tell the community you're awesome experience. We love following people on their Surface journey and getting to see all kinds of places! We'd love to see all the cool places we've been together by tagging @Surface on Instagram or Twitter.

      Happy travels,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Sleek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek and thin. I had to get the one with more memory however because my engineers needed more memory. Otherwise a perfect computer.

    I would recommend this to a friend
  • Cons mentioned:
    Usb port

    Rated 5 out of 5 stars

    Great tablet/laptop combo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used this mostly as a work tool, so I can’t speak to the gaming capabilities of the Surface..... yet. I use this for two different jobs that I do. I run a lot of excel, internet searches, document editing, advertisment editing, and a few other things. The other job I use a lot of PowerPoint and do a lot of presenting and so far I haven’t had any issues or wished it would do more. What I really like that Microsoft implemented (honestly first Microsoft product in almost 12yrs) is the ability to adjust your power settings. I travel a lot and so being able to tone down the battery usage while traveling is really nice. Only thing is I wish it came with one more USB 3 port in it, but I found a 4-1 USB splitter for $10 that solved the issue that I had.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're thrilled that the Surface Pro has been helping you accomplish more at work! This is a great device for customers like yourself who find themselves on-the-go quite often. We appreciate you sharing your great experience with the community!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

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