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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 601 reviews

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Rating by feature

  • Battery Life

    Rating 4.3 out of 5 stars

  • Durability

    Rating 4.4 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers commend the Surface Pro 7 for its portability, performance, and lightweight design, frequently praising its ease of use and excellent touch screen. Many appreciate the device's powerful processing capabilities and long battery life, although some find the price to be high. A few users noted issues with overheating and fan noise in certain situations.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 601 reviews
  • Cons mentioned:
    Overheating

    Rated 3 out of 5 stars

    Not happy customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It seem like its not built for running for a long time, because I was on it for about 2 hours on a live stream then it got hot and froze up on me. That was not good.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Kay – We're sorry that there's an issue with your Surface. First, we recommend updating its software and firmware to the most recent version. If that doesn't help, please run the Surface Diagnostic Toolkit to diagnose and fix any problems. For more information on the Surface Diagnostic Toolkit, please go here: https://aka.ms/AA4r432 If that doesn't take care of the problem, we recommend that you contact Microsoft Support for assistance here: https://aka.ms/AA4rbq6 Hope that helps, Erica Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    AMAZING!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two years with this laptop and it is the best device I have bought myself!!

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Processor speed

    Rated 5 out of 5 stars

    Appraiser

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    super fast / super convenient and portable small enough to go anywhere

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another winner from Microsoft

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the latest in the Surface Pro line. We have been using them since the Surface Pro 2, and they have all proven to be super reliable. This one is no exception. Another winner from Microsoft!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my Surface

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dropped and broke my older Surface, so I replaced it with this one. I love the new features and I love my new Surface. Love the face recognition so that I just pick it up and it logs me in.

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Portable and so compact. I travel a lot and this laptop fits anywhere. A bit pricey but it’s worth it

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      We're glad that you're a fan of Surface Pro 7's portable design. Thank you for sharing your thoughts; we hope you enjoy using it.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Very light weight, but durable.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a preacher, and I first use the Surface pro 3 when it first come. I prepare my sermon on it and deliver my sermon from it every Sunday. It became my Bible. My S. pro 3 finally broke down, and I order Surface Pro 7. It is lighting fast compare to the S. pro 3. I hope this one will last me as long as the older one. This is the ideal for people to do presentation. Love it

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Wonderful Tablet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this tablet after reading reviews and talking with my wife who has the surface pro go 6. It exceeds my expectations. First time starting and couldn't have been easier. I have had this now for several weeks and I am still learning and finding out things. The size of the screen makes it easy for me to use. The speed that I see when I open apps is wonderful. I am completely happy with this and will look forward to using it everyday.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Portability

    Rated 5 out of 5 stars

    Lightweight Performance.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second Microsoft Surface, I love the performance and portability of these laptops.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello – We're thrilled that you love the speed and portable design of your new Surface Pro 7. We hope you continue to enjoy using it. Cheers, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life, Processor speed

    Rated 5 out of 5 stars

    Bye laptop

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much better than any laptop I have owned. Fast and battery lasts long.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Processor speed

    Rated 5 out of 5 stars

    Surface Pro 8

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful device. My husband loves it. It was easy to set up. Easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Computer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the Surface 4 and decided to upgrade to Surface 7. Much faster and like the new design of the Surface.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. Bought it as a main productivity machine (Core i7 model). Connected to a dock at the office with external display. Louder than I expected but much quieter than my previous laptop. Build quality is very good. Battery life is good but not quite where one would have hoped in 2021 (though I knew it beforehand so I'm not holding it against it) You can find cheaper machines with similar internals, but if you value form factor and build quality, I'd recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Great little tablet/laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Surface Pro so much faster than my old Surface. More memory and more power. Love it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Amazing Battery Life

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The keyboard attachment takes a little getting use to, but the touch screen and battery life make up for it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this machine doesn't come with the keyboard and pen would recommend waiting for a sale. Other than that its a tablet with desktop capabilities. What more can you ask for?

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Best tablet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This new surface tablet is the best ever I used... Design, performance and other spec is good for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best in a laptop - ever

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    10 stars. I've been waiting for one of these for a long time. I saved up cashback from my Best Buy credit card, plus it was on sale. I would have liked the bigger models, but now that I've played with this, it's fine for my needs. I love writing with a pen. The touch screen is very intuitive, the cover/keyboard has a little bit of a tilt, so very comfortable. I love this computer!

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Great Product for WFH

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great so far. Very fast. No problems running any of my Microsoft/work software. I purchased the Microsoft keyboard also...a must have if you are using it for work. That works great as well...and it's nice that it's backlit. I also have the surface I5....very similar...the I7 is maybe a bit quicker...but I can only tell a small difference at startup.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – It's great to hear that Surface Pro 7 is a good fit for your needs. We hope it continues to serve you well. Best, Erica Surface Customer Care Microsoft

  • Cons mentioned:
    Overheating

    Rated 2 out of 5 stars

    Never again...

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have a much older Surface Pro that had zero issues, so we thought this was an easy and safe purchase. It overheats, freezes, the battery life does not hold as long as advertised (not even half as long) and has had to be replaced already. We will never buy another Surface Pro again.

    No, I would not recommend this to a friend