Customer Ratings & Reviews
- Model:
- GK3-00001
- SKU:
- 10328001
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
It's a keyboard
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a keyboard what can I say. I'm so upset with the surface itself that I really dont pay attention to the keyboard.
No, I would not recommend this to a friendpreviously opened product sold as new
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The package was damaged. A Cheap product fromTaiwan. I doubt it was a previously opened product but they sold as new.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We're sorry your Surface Pro Type Cover arrived in damaged condition. We recommend contacting Best Buy to arrange for a replacement here: https://www.bestbuy.com/site/electronics/customer-service/pcmcat87800050001.c?id=pcmcat87800050001
Hope that helps,
Chuck
Surface Customer Care
Fingerprint feature doesn’t work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up but doesn’t work! The standard keyboard is a better value.
No, I would not recommend this to a friendAverage Product
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unfortunately was a low quality item. It is showing signs of wear/tear with minimal amount of usage. Fingerprint reader is also buggy; 2/5 times does not identifies. Was expecting much more quality from an official Microsoft Accessory.
No, I would not recommend this to a friendPoor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.every time I typed on it felt like it was going to break would not buy
No, I would not recommend this to a friendBad value
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I grabbed this without looking at the price and when I arrived home we promptly returned it, 250$ for a basic keyboard, you've lost your mind.
No, I would not recommend this to a friendKeypad
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn’t impressed....the left sides of the mouse didn’t work and the fingerprint scanner could never read....
No, I would not recommend this to a friendGreat work laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop for work. Convenience at my fingertips.
I would recommend this to a friendGreat buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Glad lasted me several years with normal wear and tear.
I would recommend this to a friendExcellent product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Still working as new after 5 years of daily use.
I would recommend this to a friendwas a good keyboard until it wasn't
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My keyboard stopped working after recently running a Windows 10 update on my Surface Pro 4. To clarify, the keyboard works fine on other compatible Surface tablets - just not on mine, so technically this review should probably be under Surface Pro 4. I have, however, for all practical purposes, a keyboard that doesn't work, and this review is a warning to those who want to buy this item. Microsoft techs at the Microsoft store couldn't fix the issue. They said my options were to pay $450 for out of warranty repair (to fix something that a Microsoft Windows update broke), or get the trade in value of my Surface Pro 4 towards a new model. I would have almost believed that this was a wear and tear issue, however, upon researching the issue on Microsoft/Surface support it turns out this is a very common issue for the Surface Pro 3 and Surface Pro 4 (for which Microsoft has no fix). If you own an out of warranty Surface Pro 3 or 4, and you don't already own this cover/keyboard - save yourself some grief and go with a third party keyboard.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We're sorry to hear that your Surface Pro Type Cover with Fingerprint ID isn't responsive for you. We are committed to providing our customers with quality products, and excellent service. We apologize that your experience has not been up-to-par. It's possible that your Surface 4 may require a reset. Follow the instructions here: https://support.microsoft.com/en-us/help/4023473/surface-troubleshoot-your-surface-type-cover-or-keyboard.
We hope this helps! If you should be experiencing any further issues, we have created a unique reference code for you to use with our team to provide you with specialized support. Create a ticket here: aka.ms/SurfaceCare-us. Be sure to use your reference code: 1808015980075.
Thank you for your patience, we hope to get you up and running soon!
Kind regards,
Jessica
Surface Customer Care