The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Rated 5 out of 5 stars
Surface tab plus keyboard
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
As described,smooth transaction and fast delivery!
Thank you.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I purchased the Microsoft Surface Slim Pen (2nd Edition) and Pro Flex Keyboard along with a Surface Pro tablet from Best Buy. However, when I opened the box for the keyboard and pen, it was completely empty—none of the items were inside.
I immediately went to the store to resolve the issue, expecting assistance. Unfortunately, the store manager was completely unhelpful and refused to replace the missing items or issue a refund. Left with no other option, I ended up returning the tablet alone since I couldn’t use it without the accessories. This entire experience has been incredibly frustrating and disappointing.
As a long-time customer, I expected better service and accountability from Best Buy. Instead, I was left with financial loss, wasted time, and no resolution. I strongly recommend being cautious when purchasing from this retailer, especially high-value items.
