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Customer Ratings & Reviews

Your price for this item is $399.99

Customer reviews

Rating 4.8 out of 5 stars with 1142 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers admire the Xbox One X's impressive graphics and 4K capabilities, frequently praising the picture quality and performance. Many appreciate the console's ease of use and ample storage, along with the noticeable upgrade from previous Xbox models. While some users experienced issues with heat generation, the overall feedback highlights a positive gaming experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 1,142 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Xbox and great streaming quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase! The buying process went smooth and I am happy with the performance of the gaming console.

    I would recommend this to a friend
  • Pros mentioned:
    4k

    Rated 5 out of 5 stars

    The Xbox is amazing but the game is horrible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Xbox is amazing but the game is horrible. An updated tv is a must to have with the system though.

    I would recommend this to a friend
  • Pros mentioned:
    4k

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as it should. No issues. Not running a high end 4k TV yet so cant speak on behalf of that feature.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    So happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The xbox one x is amazingly fast and super quiet compared to the xbox one...the hubby is super happy!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thank you for sharing how much your husband is enjoying his new Xbox One X! We're overjoyed to hear that he's super happy with it, and we hope he gets a lot of use out of his new Xbox console.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    4k

    Rated 5 out of 5 stars

    Love the 4K!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from a base Xbox One. Also purchased a 4K Roku TV and couldn't be happier! What's not to like?

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Mike,

      Congratulations on making the big upgrade to Xbox One X! We're glad that you're loving the ability to game and watch video content in true 4K, too. Hope you have a lot of fun with it!

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Great console

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This console is amazing the 4k graphics are jaw dropping and the refresh rate makes for smooth game play.

    I would recommend this to a friend
  • Pros mentioned:
    4k

    Rated 5 out of 5 stars

    Most Powerful Console

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A must have for any 4K HDR tv owning gamer. Games look great, and you don't have to have a $1,500 PC!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Dave,

      Thank you for agreeing that Xbox One X is the most powerful console out. It's great to hear that you recommend it as a must-have for gamers with a 4K HDR-capable TV, and we hope you have a lot of fun with it.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Love this system

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a 4K tv and decided to upgrade my Xbox one to the x and I must say the graphics are amazing

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Kane,

      Congratulations on upgrading to Xbox One X! We're glad that you're enjoying gaming in true 4K on it, and we hope you continue to have a lot of fun with it.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Awful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is awful will consume many hours of your day and will also ruin relationships and friendships. Some days it’ll make you miss the sun other days it’ll make you miss meals. After countless hours of waisting my life I sold the product to regain a hold on my life. After 6 months sober I can say the first month is the hardest but after all the withdrawals it is worth it in the end. So much stuff is out there in the world.

    I would recommend this to a friend
  • Pros mentioned:
    4k

    Rated 5 out of 5 stars

    Love xbox

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love xbox and this is an awesome upgrade for the 4k platform. And of course always love best buy

    I would recommend this to a friend
  • Pros mentioned:
    4k

    Rated 5 out of 5 stars

    Xbox One X Model

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best one yet but just make sure you get the proper TV to get the most out of the Xbox.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 4 out of 5 stars

    A good, but pricey upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having the 4k now is a plus and slightly better graphics with the faster processor is also a plus. But its a bit on the pricey side compared to the OneS. Purchased it during the holiday season at a discounted price from BestBuy.com

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Future proof console

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, all my games run smoother and all the Xbox enhance titles looks great even on my 1080p tv.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thank you for sharing how great games look and play on your new Xbox One X! Hundreds of Xbox games have been enhanced just for the extra power of Xbox One X. Discover the full library of enhanced games here: https://aka.ms/AA4w2yz

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Great graphics

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased an Xbox One X and the games in 4K are very realistic. Downloads much faster too.

    I would recommend this to a friend
  • Cons mentioned:
    Lag

    Rated 4 out of 5 stars

    Great deal!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this at a great price while receiving rewards points back. The only thing about the Xbox One X is that there seems to be a known issue with the One X edition connecting through wifi. There is quite a bit of lag at times.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Best xbox option

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had this xbox for awhile now. Still works great. Looks great. Great price.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 4 out of 5 stars

    Good system, mediocre game

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Xbox 1 X is a great system,though for some reason everytime I turn it on I have to unplug the HDMI cable and plug it back in to get the video working. Fallout 76 isn't terrible, but I dont think it's as good as prior Fallouts.

    I would recommend this to a friend
  • Pros mentioned:
    4k

    Rated 5 out of 5 stars

    Awesome Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is as expected---great. Finally found a reasonable price with the $100 off sale at Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 4 out of 5 stars

    Worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Are the the improvements in the graphics worth the price of the X? If you have a good 4K tv and you have 4K HDR games that are Xbox X enhanced than yes!!!! Only if you care about the little stuff tho otherwise don’t buy it.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Reyna,

      We're glad that you've seen how much better everything looks and plays on Xbox One X, especially in true 4K. As you mention, there are hundreds of great Xbox games that have been enhanced to take advantage of the greater power of the console. Discover the full library of enhanced games here: https://aka.ms/AA4w2yz

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Simply Great!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beien using it for around 1 year now and didn't see any issues so far. Great console.

    I would recommend this to a friend