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Customer Ratings & Reviews

Your price for this item is $399.99

Customer reviews

Rating 4.8 out of 5 stars with 1142 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers admire the Xbox One X's impressive graphics and 4K capabilities, frequently praising the picture quality and performance. Many appreciate the console's ease of use and ample storage, along with the noticeable upgrade from previous Xbox models. While some users experienced issues with heat generation, the overall feedback highlights a positive gaming experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 31 Showing 601-620 of 1,142 reviews
  • Pros mentioned:
    4k

    Rated 4 out of 5 stars

    Powerful!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most power console for sure. Would recommend for all muliplat games. Only con is no first party games. 4k gaming looks beautiful.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      It's great to hear that you're enjoying the enhanced power and 4K capabilities of your new Xbox One X! If you're looking for first-party games from Microsoft, then you have a lot of options, including the recently released Crackdown 3, Forza Horizon 4, State of Decay 2, Sea of Thieves, and many more (including the Gears of War and Halo series!). We recommend checking out the full list of games that have been enhanced for the extra power of Xbox One X here: https://www.xbox.com/en-us/games/xbox-one/xbox-one-x-enhanced-list

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Graphics

    Rated 4 out of 5 stars

    Great Console

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always bought a Playstation but tried out Xbox. Graphics are great and the UI is easy to use. Wish it had two controllers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great console

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thoroughly enjoy my X. I had an S for about a year, and upon seeing the sale for the 76 bundle, I immediately hopped on this deal. My only issue is I don’t enjoy the game included, but the console itself is still solid. Its processing power and 4K visuals are a delight.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey John,

      We're glad that you're enjoying the power and 4K ability of your new Xbox One X! Hundreds of great Xbox games have been enhanced to take advantage of the extra processing power and true 4K gaming of the console, too. Discover the full library of enhanced Xbox games here: https://aka.ms/AA4w2yz

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    4k

    Rated 4 out of 5 stars

    Need 4K

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This console is the same as the previous version, but unless you have a 4K tv, you will not see the true depth of this console.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're glad that you're enjoying your new Xbox One X. Though pairing it with a 4K display is the optimal experience, even gamers with a standard HDTV should experience sharper graphics, faster load times and steadier framerates due to the system's more powerful processor. We hope you have a great time with it!

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Last piece of the puzzle

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Held off from buying, since I already own a PC gaming rig. But have been increasingly interested in purchasing something NOT PC driven to operate in the living room. Job complete. Gaming, streaming, and all around entertainment hub. Don't settle for less. Just buy one.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thank you for recommending Xbox One X as an all-around entertainment hub. We're glad that you're enjoying it, and we hope you have a great time with it.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 4 out of 5 stars

    Great Console

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome console, the game needs work though. Wish it also came with a free controller like the black friday battlefield bundle

    I would recommend this to a friend
  • Pros mentioned:
    4k

    Rated 4 out of 5 stars

    Great price

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a 4K Blu-ray player and decided this was a good option for price and I could use as a backup Xbox

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product love the system. Found out a week later it went on sale. Was disappointed but still well worth it. Also could get a better variety of bundles all they had in was the fallout bundle. Witch was not my first choice but still satisfied with the purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Such an amazing console

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most powerful console you can get for your money. I love my Xbox One X and use it daily. Such a pleasure being able to play games with less load times and better frame rates. I’ve had zero issues with Microsoft. Get Xbox Game Pass! It’s the hidden gem of Xbox.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thank you for sharing how much you're loving your new Xbox One X, especially its faster load times and steady frame rates. Getting Xbox Game Pass is an excellent suggestion, too, giving you access to 100+ great Xbox games for a nominal monthly fee. We hope you have a lot of fun with your new Xbox One X!

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Xbox is great the game is horrible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the xbox. Everything sync'd easily. The graphics are great even on old games. I am waiting for the new games to come. I downloaded Fallout and played it 10 minutes and turn it off and deleted it....Not my type of game at all, other may like it...

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Very good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The xbox one x Is very fast and sleek. The console gives you very good quality gaming ,with a better experience.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Jordan,

      Thank you for sharing what a great experience you've had with your new Xbox One X! We're glad that you're glad that you're enjoying how fast and sleek it is, and we hope you continue to have an awesome time with it.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Best Console

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn't pass on that deal being that the console was paired with a game that was not very popular so they dropped the price $100 just to sell the console. This is technically my second Xbox One console I'm keeping as a spare. it's worth it to save the $100

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Xbox one x review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this bundle for the price that was being offered at the time. It came with one month free of xbox live and game pass. 76 game have not used. Upgraded from xbox one s ,the X is faster loading and startup. visual looks better on a OLED TV. I only upgraded due to having a oled tv. Note if you have a (2016) LG OLEDb6p at the moment will not produce Dolby Vision with any xbox system and update to fix this from xbox or LG looking dismal . Only reason why I gave 4 stars.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're glad that you're enjoying the improved performance and quicker load speeds of your new Xbox One X. While Dolby Vision support is now available for Xbox One X, not every Dolby Vision-enabled TV is currently supported. That list is growing, though. To see if your TV is supported, go here: https://www.dolby.com/us/en/categories/tv/dolby-vision-xbox-compatible.pdf

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    4k

    Rated 4 out of 5 stars

    great!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and works great. give it four stars because little expensive for 4K but in my opinion worth it

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Xbox one x

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this Xbox as a Christmas gift for a friend, the picture and quality is amazing once paired with a 4K Tv.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We bet your friend is enjoying their new Xbox One X! It's great to hear that you had an opportunity to see how great everything looks on it, especially when paired with a 4K display. We hope your friend has a great time with it.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Solid buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far everything looks and runs great. Just the game in the bundle is a little too much RPG for me to get into.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It’s worth the purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve have an original Xbox One since the release. I just purchased an Xbox One X and the difference is night and day. The graphics are smoother and cleaner. There’s no more fuzziness, everything is super sharp! Worth it if you have an older model!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thank you for recommending Xbox One X as a worthy purchase! Congratulations on making the big upgrade; we're glad that you're enjoying the better graphics and performance. Hope you have a lot of fun with it!

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    He’s more in love with it than he is me.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My boyfriend bought the Xbox one X and it is clear that he is much more in love with it than he is with me. I would not recommend it to anyone who wants to spend time with their boyfriends... just kidding. Great product, I’m happy he loves it ♥️

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    If you have a 4K HDR tv buy this console

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best console I've ever owned. Games that play in 4K HDR are absolutely beautiful. However 1TB of storage just isn't enough these days and I ended up purchasing a 2TB external.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replacement box

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The bad news is the old xbox died after only about a year... The good news is customer service enabled a trade in credit to help out. Good on you Best Buy, disappointed in the lifespan of the last one but used the opportunity to upgrade.

    I would recommend this to a friend