Winter SaleEnds 1/19. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Your price for this item is $399.99

Customer reviews

Rating 4.8 out of 5 stars with 1142 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers admire the Xbox One X's impressive graphics and 4K capabilities, frequently praising the picture quality and performance. Many appreciate the console's ease of use and ample storage, along with the noticeable upgrade from previous Xbox models. While some users experienced issues with heat generation, the overall feedback highlights a positive gaming experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 1,142 reviews
  • Rated 5 out of 5 stars

    I been wanting this

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I been wanting this system for a while ,my old Xbox was lagging ,I'm so happy this was a surprise from my parents,the console is smaller,the whole system is a must buy ,you get free game or other options,month subscription etc !!! Must buy

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thank you for recommending Xbox One X as a must buy! We're very happy to hear that it's enhanced your gaming experience, and that you're enjoying Fallout 76 and the free trial subscriptions that came with it. Hope you have a lot of fun with your new Xbox!

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    4k

    Rated 4 out of 5 stars

    Not much differences with X

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    is the latest and greatest but not justifying an upgrade from one S as of now. Got it as a gift.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're glad that you're enjoying your new Xbox One X for the most part. If you really want to see what it can do, we recommend checking out the hundreds of great Xbox games that have been enhanced just for the extra power of your new Xbox console. Discover the full library of enhanced games here: https://aka.ms/AA4w2yz

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Always Loved X-Box

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My only disappointment is that Microsoft doesn't really provide a way to purchase just the system without a game (unless you don't mind paying almost the same price). The system is awesome, works great and still a bit expensive.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good console, negligible add ons

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The console itself is amazing. Marked improvement from the originals which it replaced. Graphic quality in the single player games I like alone was worth it, however the response times in multiplayer are where it excels. The bundle options were pitiful to say the least. It was sort of a rock and a hardplace for picking the two options available and I went with this one only because it was on sale.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AMAZING

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could give this system 6 stars I would. Very happy with my purchase, which HDR was better but its rare to find anything good in HDR ( or maybe I don't have the right settings. please give feedback on HDR if you can.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      It's awesome to hear that you're very happy with your new Xbox One X! If you need any help in configuring HDR support for your display, we recommend checking in with Xbox Support here: https://support.xbox.com/en-US/xbox-one/console/hdr-on-xbox-one

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Nice system

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Impressed on how windows 10 is used. I can surf the web using Microsoft edge like on a traditional PC. What I really like is that I can play my xbox 360 games on it. I waiting for the division 2 before I buy a xbox game.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I always liked PS4 but NoW I am MsFT X

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this game console so far. Mortal K 11 is probably one of my favorite games thus far on any game console. I would recommend this true 4K gaming system to anyone but not if on a budget because $$$ but well worth it

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Welcome to the Xbox family! We're glad that you're loving your new Xbox One X and the ability to game in true 4K resolution. We hope you continue to have a great time with it.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Great product! Great price!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the One X bundle with Fallout 76 download for $399 on sale. Also got game pass trial, 1 month of xbox live gold, and $10 off Xbox live gold since I bought the bundle. Best price I have found yet. Highly recommend.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice product

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Owned this product for a few months. Great price. Really enjoy the 4K capability.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Is an Xbox and a bad game

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even if the game was bad, for the price this was a great buy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great console

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great console, terrible game, even if you don't like the game, its a great deal

    I would recommend this to a friend
  • Cons mentioned:
    Fallout 76

    Rated 4 out of 5 stars

    Great system not a fan of the new fallout 76

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not enough bang for my buck. New fallout is horrible. Shouldn't have got the bundle

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Time killer

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once you start playing it’s hard to put it down. With its bright colors and vivid details. Makes you feel as if ur there. A true time killer, u don’t realize how long you’ve been playing until ur done!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great hardware, software interface challenging

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I knew the hardware specs on the XBOX One X were great, and I chose over PS4 due to the 4K disc ability. However, I have been thoroughly unimpressed/frustrated by the software interface. It is not a consumer friendly device but rather MSFT's misguided inability to produce something easy to use. My PS3 interface was so much easier to use. Still, I'm overall satisfied with my choice.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're glad to hear that you're satisfied for the most part with your new Xbox One X. Thank you for your feedback; we rely on customer input in creating future updates and devices. We hope you have a great time with your new Xbox console.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Great console for gaming

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compared to price of laptop much cheaper, but also versatile for watching online movies. We had a Amazon fire stick with this new console no longer needs fire stick one last controller to keep track of.

    I would recommend this to a friend
  • Pros mentioned:
    4k

    Rated 4 out of 5 stars

    great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it to play 4k movies on our projector setup in our movie room. Does its job.

    I would recommend this to a friend
  • Pros mentioned:
    4k

    Rated 3 out of 5 stars

    Horrible First Impression

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No disc is included, just a code which took over 2.5 hours to download. Then once installed, you're prompted for money to play since it is an online only game. What happened to quickly hooking up my new console and playing a game??? Lots of other fails as well. I miss my PS4. 4K is nice, but not mind blowing.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're sorry to hear that your initial Xbox One X experience didn't live up to expectations. The good news is that your bundle also comes with a one-month free trial for Xbox Live Gold, so you can get started playing Fallout 76 right away. There are also many games that may be enjoyed offline without an active Xbox Live Gold account. We recommend checking out the library of Xbox games that have been enhanced to take advantage of the extra power and speed of Xbox One X here: https://www.xbox.com/en-us/games/xbox-one/xbox-one-x-enhanced-list

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Solid console

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great console except when video goes green and I have to unplug the console to reset it. Got better with patches but sometimes it still does it playing 4k content

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful experience

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from an xbox one to the xbox one x and I’m glad I did. Especially because I own a 4k TV, I wasn’t getting the full experience and now that I own the Xbox One X I am receiving all of its glory!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Congratulations on making the leap to Xbox One X! Pairing it with a 4K TV is a great idea, and allows you to game and watch streaming video and Blu-rays in glorious 4K resolution. We hope you have a great time with it.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great system

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The games Look great and pictures look awesome on my Samsung Qled tv,

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're overjoyed to hear that you're enjoying how great games look on your new Xbox One X. Thank you for sharing your experience, and we hope you have a lot of fun with it.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft