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Customer Ratings & Reviews

Your price for this item is $399.99

Customer reviews

Rating 4.8 out of 5 stars with 1142 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers admire the Xbox One X's impressive graphics and 4K capabilities, frequently praising the picture quality and performance. Many appreciate the console's ease of use and ample storage, along with the noticeable upgrade from previous Xbox models. While some users experienced issues with heat generation, the overall feedback highlights a positive gaming experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 34 Showing 661-680 of 1,142 reviews
  • Rated 5 out of 5 stars

    Beautiful Console

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very impressed with the true 4K display, much better than the previous iteration’s 4K upscaling. The physical traits of the box itself are very sleek and modern.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thank you for sharing how impressed you are with Xbox One X's ability to play games and video in true 4K! We're glad that you're enjoying how great everything looks on the system, and we hope you have a lot of fun with it.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Unbelievable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The load times are greatly reduced and 4k and HDR look so good. The freesync support on the Samsung is great as well. Remember to calibrate your TV in the Xbox settings.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're glad that you're enjoying the greater speed and true 4K visuals of your new Xbox One X! Making sure that your TV settings are calibrated correctly is a great suggestion, too. For help in adjusting your display settings, just go here: https://support.xbox.com/en-US/xbox-one/console/adjust-display-settings

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Great Xbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Xbox is very fast and I don't have the slow downloads like I did on the 360. It's nice too that Microsoft is making some of the older games backward compatible.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best place to Play late this gen

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has most 3rd party games running at higher frame rate with better resolution besides the odd exception for the PS4 Pro by a sometimes significant margin.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really good game i love,

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My brother loves this game .. is really good , better definition, it is more compatible with many games, memory has a lot of capacity you can use many devices in the

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst game for bundling but the price is worth it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was waiting for this deal, good price and great deal.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I don't know yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seen this advertise at Best Buy for $399.99 have had it for a few days. My wife and I noticed some games freeze as the controller too. It shouldn't and had no response until resetting it off and on. It's supposed to be new well it acts like it's used. It gets a little warm to the touch on top having it on less than 2 hours.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're sorry to hear that you're experiencing some issues with your new Xbox One X. For game freezes, we recommend making sure that your Xbox One X is placed in a well-ventilated spot and that its vents are unobstructed. If that doesn't help, please reach out to Xbox Support for assistance here: https://support.xbox.com/en-US/contact-us

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Xbox one works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase I don’t regret buying it works great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic System

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Essentially purchased this system over the PS4 Pro due to it's 4K UHD DVD ability. Great Choice! Jaw Dropping Visuals.....and supports Dolby Atmos.....I am in LOVE!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Russ,

      It's awesome to hear that you're in love with your new Xbox One X! We're glad that its great graphics, Dolby Atmos support, and ability to play 4K UHD Blu-rays has made it the clear choice for you. Hope you have a lot of fun with it!

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Present for my daughter. This is amazing, but everyone should know that. Streaming movies on it is easy, in addition to the awesome games.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great console

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This console is a little pricey but it’s worth the price for my son. He was very excited to get it for Christmas because he could show off that he had the best Xbox.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful console, no different than Xbox one s in menus, gameplay is massive improvement. Comes with fallout and 1 month Xbox live and game pass. Can’t beat that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A great console

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To start the Xbox One X is an incredible console. It is the third generation Xbox and I have owned all three. I have liked all the console but so far, I .

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Gary,

      First of all, thank you for being such a loyal Xbox fan. We're glad that you're enjoying your Xbox One X. The great news is that you don't have to say goodbye to all your old Xbox games. Xbox One X is backwards compatible with hundreds of Xbox 360 and original Xbox games. Discover the full library of backwards-compatible Xbox games here: https://aka.ms/AA4w2z2

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    XBOX

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still going strong ive dropped it dust bunnies have invaded it and took on 6 vacations in a backpack!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worked for a month but was a 5 star month

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great for a month, now it turns on for 5 seconds and shuts off. Upsetting however im sure bestbuy will take care of the issue and repair or replace.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey John,

      We're sorry that you've run into an issue with your new Xbox One X. If Best Buy is unable to resolve this issue, we recommend reaching out to Xbox Support for assistance here: https://support.xbox.com/en-US/contact-us

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Cons mentioned:
    Heat

    Rated 3 out of 5 stars

    Not as good as PlayStation in my opinion.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As my second Xbox it’s the same as my old Xbox one s there was no difference other than the price jump not worth it PlayStation pro has quicker startup and doesn’t heat up like the Xbox I’m good with Sony as of right now thank you very much

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great console

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t owned an Xbox in a long time. Thought I would buy one since it has a 4k blue ray player. The player is awesome and the games are pretty fun too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Glorious 4K graphics

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing system. If you dont have an xbox one. But if you already own the xbox one S. Not really a need to buy this one. Unless you have money to spare.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great bundle value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a long debating period I finally decided to purchase one x and must say timing couldn't be better. Great value and bundle is great for a beginner

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Sean,

      It's awesome to hear what a great value this Xbox One X bundle has been for you. We're glad the debate is over and that you're happy with your new Xbox console. Hope you have a lot of fun with it!

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft