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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 1142 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers admire the Xbox One X's impressive graphics and 4K capabilities, frequently praising the picture quality and performance. Many appreciate the console's ease of use and ample storage, along with the noticeable upgrade from previous Xbox models. While some users experienced issues with heat generation, the overall feedback highlights a positive gaming experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 1,142 reviews
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    best console ever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    if you are looking the the best console..look no futher than the xbox one x..its fast ..its clean and run like a champ..you find it a your best buy stores right now..

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Tony,

      Thank you for recommending Xbox One X as the best console ever! We're glad that you're enjoying how fast and powerful it is, and we hope you continue to have a lot of fun with it.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Graphics
    Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Great piece of hardware

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im a huge gamer and this system is a beast. Great graphics, smooth processing and allows me to game for hoursssss with no overheating or slowdown

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid Play

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great game play along with quality bluray. Easy to use and to add external storage. No problems but soon to be obsolete but Series X

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Speed

    Rated 4 out of 5 stars

    Excellent overall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is quite an upgrade from Xbox one S. The graphics look better in game, and one of my favorite things is everything is faster and smoother with very little slowdowns, as opposed to the Xbox one S which got slow a few times. Only complaint is hard drive. Why can’t MS just put a 2tb and charge just a tad more ?

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Congratulations on making a big upgrade to Xbox One X! We're overjoyed that you're enjoying its improved graphics and speed. While 1TB is enough storage space for many gamers, we understand the desire for more. We recommend investing in an external hard drive to add more storage for games and apps. For more information on how to set up external storage, go here: https://support.xbox.com/en-US/xbox-one/console/manage-storage

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Graphics, Performance

    Rated 5 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an PS4 and decided to get this instead of the pro. I am happy with the product. The graphics are very good and the performance exceeded expectations.

    I would recommend this to a friend
  • Pros mentioned:
    4k, Performance

    Rated 5 out of 5 stars

    As advertised.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new Xbox one X. Everything about this machine is great. Runs smoothly. And the 4K Blu Ray capability is an added bonus. Would recommend to anyone.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Will,

      Thank you for recommending your new Xbox One X to others! We're glad to hear that you're loving how fast and smooth games play, as well as its built-in 4K UHD Blu-ray player. We hope you have a lot of fun with it.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Graphics, Speed

    Rated 5 out of 5 stars

    Must have!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have change side I am a XBOX fan. The interface is great and the graphics are unbelievable. There is so much speed and no lags something I do not miss.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thank you for declaring Xbox One X to be a must-have! It's great to hear that you're a loyal Xbox fan, and are enjoying this system's unbelievable graphics and fast loading times. We hope you continue to have a great time with it.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Graphics, Performance

    Rated 5 out of 5 stars

    Good Upgrade

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good upgrade from my year one addition xbox. Games look amazing, and load fast as well. If you're looking to upgrade, do it.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Picture quality

    Rated 5 out of 5 stars

    Yup you should upgrade.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this Xbox One X to upgrade from my Xbox One S. I have to say that I'm glad I did. Games look better, this system runs smoother and faster.

    I would recommend this to a friend
  • Pros mentioned:
    4k, Graphics

    Rated 5 out of 5 stars

    Great Console

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great console with great (4K) graphics for games and movies. Looks great on my 4K flat screen. Very responsive game play with great audio too.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thank you for sharing how much you're enjoying playing games and watching movies in true 4K! Did you know that hundreds of great Xbox games have been enhanced just for the extra power of Xbox One X? Discover the full library of enhanced Xbox games here: https://aka.ms/AA4w2yz

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    4k, Graphics

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am an avid Xbox player, I played Halo from dusk to dawn, the graphics on this new box are perfect for the 4K age, I recommend this new system.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Best Gaming System!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I own a PS4 and now the Xbox One X. I have to say that I feel like the Xbox One X is the better system. The graphics are out of this world combined with a 4k Television. I use wifi and all the games I have played are smooth and work great for online play. The system, being Microsoft, is much more compatible with everything including keyboards, mice, headsets etc... The only down side I can see to this system is that It does get a little pricey. Over all very please and I would recommend the system to other would be buyers.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thank you for recommending Xbox One X to others! We're glad that you've had a chance to see how great games look and play on it in glorious 4K. We hope you have a lot of fun with it!

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Graphics, Speed

    Rated 5 out of 5 stars

    Best console for all

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This high powered console packs a lot of punch for the price. Upgraded from Xbox One and very noticeable improvements in speed and graphics.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Edward,

      Congratulations on making the big leap to Xbox One X! It's great to hear that you've seen noticeable improvements in terms of speed and graphics with your new console, and we hope you have a lot of fun with it.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    I LOVE MY XBOX ONE X!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the bundle with the Fallout game — I had my reservations at first due to the price and I used to game when I had a 360, so wasn’t sure if I’d be getting the full experience; but I’ve gotten back into gaming hard and it’s any main media hub. It’s beautiful picture. And to top it off 6 months free interest with the Best Buy card - can’t beat that! I was debating on Xbox one x vs xbox one s and I’m very happy with my decision to go with the X. Happy Gaming! Oh and I did the research, Best Buy has the best price.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thank you for recommending your new Xbox One X! Welcome back to the Xbox family - the great news is that your new console is also backwards compatible with hundreds of Xbox 360 and original Xbox games. Discover the full library of backwards-compatible Xbox games here: https://aka.ms/AA4w2z2

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Picture quality, Speed

    Rated 5 out of 5 stars

    Amazing xbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Switched from original xbox one to the xbox one x and you can immediately tell the difference. It's so much faster and way better picture.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Charles,

      Congratulations on making the big jump to Xbox One X! We're glad that you've seen the difference in speed and graphics with your new console, and we hope you have a fantastic time with it.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    great deal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    you're getting the most powerful console on the market at a great price. you also get a great game to boot! this is a great deal!

    I would recommend this to a friend
  • Pros mentioned:
    Graphics
    Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Love the Xbox one

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the one x! Much better graphics and response time! Gets hotter so be certain to allow for air space around the unit.

    I would recommend this to a friend
  • Pros mentioned:
    4k, Performance

    Rated 5 out of 5 stars

    Xbox Wins

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Xbox wins the war, playstation cannot compete, this console is awesome, 4K everything, no issues whatsoever, everything works flawlessly

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Very good stuff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cannot get away from XBOX... Still the best console!!! strongly advise to get it..... even the old games look good playing from Xbox X

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Paulie,

      Thank you for advising others to get Xbox One X! We're glad that you see a big difference in graphics with it, even with older Xbox games. In fact, check out this list of great Xbox games that have been enhanced just for the extra power of Xbox One X: https://www.xbox.com/en-us/games/xbox-one/xbox-one-x-enhanced-list

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Better graphics

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very pleased with much stronger graphics and greater storage, badly needed since most games have been digital downloads latelt

    I would recommend this to a friend
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