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Customer Ratings & Reviews

Your price for this item is $399.99

Customer reviews

Rating 4.8 out of 5 stars with 1402 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers are impressed with the Xbox One X's graphics, 4K capabilities, and picture quality, frequently praising its performance and ease of use. Many appreciate the included storage and the sleek design, although some mention load times as an area for improvement. A few customers noted the price point as a potential drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 1,402 reviews
  • Pros mentioned:
    Graphics, Performance
    Cons mentioned:
    Power brick

    Rated 4 out of 5 stars

    Great System for 4K Gameplay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the new Xbox on black Friday, runs very well, especially on a 4k monitor, one can defiantly see a difference. I wouldn't give it a 5 star because I don't know if its the games I'm running or not, ever so often, a game would crash (Only happened twice since November). Love the color of the console how it fades from black to gold. The new console itself is something also to mention. Compared to the old models, this Xbox is a lot smaller with no power brick. All in all, I haven't had any issues other than the one stated, and I do enjoy it quite well.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're overjoyed that you've seen a difference in how your games look and play on Xbox One X, especially with a 4K display. Hopefully you won't run into any more game crashes, but if you do, Xbox Support may be able to help. Just go here for tips on what to do: https://support.xbox.com/en-US/games/troubleshooting/game-freeze-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    4k, Color

    Rated 5 out of 5 stars

    Uniquie

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Typical Xbox One quality Looks nice, neat coloring looks different than all previous Xbox systems Comes with a simple yet exclusive controller like all other Xbox wireless controllers by Microsoft 4K gaming and streaming on a full setup looks great

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Speed

    Rated 5 out of 5 stars

    Best console on the market

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a day one Xbox One owner, I was skeptical if the X iteration was a necessary purchase. After owning it for a month I’m glad I took the plunge. The graphics, the speed, the storage...everything is worth the upgrade.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Graphics, Speed

    Rated 5 out of 5 stars

    Awesome X System

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded to this XBOX X and got to say, the graphics and speed of the system is awesome. This limited edition color is pretty cool as well from the standard colors that Xbox uses.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Beautiful outside and on the TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hooked this up to my samsung 4K HDR tv and the Xbox was able to automatically set all the video settings correctly without any work on my end! Games and movies look clear and motion in game looks crisp. The console is pretty quick too as i've seen no lag so far after a month with the wifi or in apps/games. The controller is awesome too, since the xbox logo button has a slight bronze color to match the console and overall is a light black/dark grey. My controller that came with the bundle had a dpad that wasn't working too well when I got it though. I called microsoft and they shipped me a new one (same as the one included) and I got it two weeks later with no hassle or extra charge so i'm happy with the console and the customer support!

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Performance

    Rated 5 out of 5 stars

    Definite upgrade over day one Xbox One

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Graphics are amazing, runs much better than original Xbox One. Easy transition to new console. Comes with three different battlefield games, and the console itself looks amazing with the orange gradient effect.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Jake,

      Congratulations on making the big jump to Xbox One X! We're glad to hear that it was an easy transition, and that you're happy with its better graphics and performance. Hope you have a lot of fun with your new console!

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    4k, Graphics, Performance

    Rated 5 out of 5 stars

    Xbox one x

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The xbox one x is worth upgrading over the regular xbox one. It boots up faster, smoother performance with less fan noise. Graphics for the 4k games is great, as long as you have a 4k tv.

    I would recommend this to a friend
  • Pros mentioned:
    4k, Graphics

    Rated 5 out of 5 stars

    Best gaming system available

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Xbox one X is a mid generational "upgrade" to an aging current generation of systems. I am an owner of Pl@yst@t**n and Xbox systems and I really enjoy them both. I recently purchased a new 4K HDR TV and I was looking for a system to exploit the TVs capabilities. I FOUND IT! All I can say is WOW! Games like COD WW2 look unbelievable! I can't say enough good things about this system with a TV like the one I have. Would this system matter if you don't have a 4K TV? Certainly not. You don't need an Xbox one X if you don't have a display that can't take advantage of its capabilities. But if you want the best of the best this is IT! In my opinion it is worth every penny.

    I would recommend this to a friend
  • Pros mentioned:
    4k

    Rated 5 out of 5 stars

    Best Bundle Available!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For everyone wondering the free controller is something you have to go pick up and bring to checkout for it to be qualified for the bundle deal. THERE IS ONLY ONE CONTROLLER WITH IT. You can only pick a white or black controller. This is the best bundle you could possibly get, especially since it has Battlefied V, the old Battlefield, 1 month of EA Access, 14 days of XBL, 1 month of Xbox Game Pass. This is the best bundle for your buck. You’re getting a $500 console, $80 game, $20 game, and all these little extras for just $460. It’s an amazing deal and if you can snag one up, do that!

    I would recommend this to a friend
  • Pros mentioned:
    4k, Graphics, Speed

    Rated 5 out of 5 stars

    Better all around system than Xbox One

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have both a regular Xbox One and now this Xbox One X. The graphics and the speed of the system are better than the original Xbox, especially if you have it on the 4k tv.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Graphics
    Cons mentioned:
    Load times

    Rated 4 out of 5 stars

    Wow system!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To me this is what the original Xbox one should have been. The color scheme blends into my home now and looks like a part of my entertainment system. IMO every game I have tried just looks better. I haven’t seen the faster load times or installing games, but once completed the titles are flawless. I just wish the one wasn’t so near it’s end of cycle.

    I would recommend this to a friend
  • Pros mentioned:
    4k, Graphics, Performance

    Rated 5 out of 5 stars

    Great Console

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The design on the Xbox itself is very unique and the console runs perfectly and smoothly. The 4k gaming experience is amazing and a great visual upgrade.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thank you for weighing in on your new Xbox One X! We're glad to hear that it's been running perfectly, and that you've had the chance to see how great games look and play in glorious 4K. We hope you continue to have an amazing time with it.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Graphics, Speed

    Rated 5 out of 5 stars

    Best value for money bundle

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By now, there is no question that Xbox One X is the best console of this generation. This bundle is the best value for money. You essentially get 3 games [Battlefield 5, Battlefield 1 and Battlefield 1943], 1 extra controller, Xbox Live code and Xbox Game Pass code with the console. The special edition console design is not very fancy looking. But it looks good and different. 1 controller that comes with the box is grey and the extra one is black. Very happy with this purchase! Games look so beautiful on the X. Total believer of the power of X!!!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thank you for sharing your thoughts on your new Xbox One X! We're glad to hear that you feel it's the best console of the current gaming generation, and that this bundle is the best value for the money. It's great to hear that you're a believer in the power of X and hope you have a great time with it.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been a PlayStation owner since day one, not for any one reason over another but because I liked the original and just stuck with it all the way up to the 4. I’ve been contemplating picking up an Xbox as many of my friends use that platform over PS, but I didn’t play enough to justify spending the money. UNTIL NOW With the Xbox one x having full 4K capability (as long as you have a 4K tv of course) helped in my justification of trying the new platform, and I’m so glad I did. I didn’t play games a lot before but find myself looking forward to relaxing after work playing a game on a machine that has the processor and power of a gaming PC, that looks absolutely incredible. I didn’t think the difference between PS4 and Xbox One X would be this large, but WOW. Aside from the gaming, if you have a windows pc/laptop your logins will all sync and it makes everything so seemless. Well done MICROSOFT

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thank you for weighing in with your experiences using your new Xbox One X! We're happy to have you as part of the Xbox family, and we hope you continue to have a lot of fun with your new console.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Graphics, Performance

    Rated 5 out of 5 stars

    Awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery on time, best looking Xbox of all time, it really looks amazing and the pictures don’t do it justice. It seems to change colors depending on angle. Had an S and this blows it away. Worth the money especially with the games that go with it. Controller is a dark grey wish it was the gold. That’s about the only thing that could be different. Highly recommend the upgrade. Its also much quieter than the s.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thank you for highly recommending your new Xbox One X! We're glad to hear that you're a fan of its unique color scheme and more powerful processor. Hope you have a great time with it.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    4k, Graphics

    Rated 5 out of 5 stars

    Xbox One X Bundle

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the best systems ever created. This console has 11/10 Graphics, Heavy duty, beautiful color, smooth control, Tru 4k gaming and 4k media. Came with New Battlefield V. Words can't describe how this piece of technology is far beyond mind blowing.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Jaime,

      We can't argue with a score of 11/10 on the graphics output of Xbox One X! We're glad to hear that you're enjoying gaming in true 4K, and hope you also try out some other games that have been enhanced just for Xbox One X. For a full list of enhanced Xbox games (including some Xbox 360 games), go here: https://www.xbox.com/en-us/games/xbox-one/xbox-one-x-enhanced-list

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    4k, Color, Speed

    Rated 5 out of 5 stars

    Everything I could ask for

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the color. Works fast and smooth, 4k is amazing. Small and sleek. Always been a big fan of xbox but this is the best yet.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Anthony,

      Thanks for sharing how much you're enjoying your new Xbox One X bundle. It's great to hear that you're loving its cool design, powerful operation, and 4K gaming and video output. We're glad that you're a Xbox fan and hope you continue to be a fan for a long time to come.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Upgraded from Day One Xbox One, and love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hesitant to throw down some cash to upgrade from my original Xbox, but it was money well spent. Load times are fast, the paint on the controller and system look amazing, and it comes with enough goodies to get you started with your new system. (Game Pass, EA Access, Battlefield Deluxe) I would also like to note that I have a 1080P TV, and you can tell a load of difference in the graphics.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      It's great to hear that your upgrade to Xbox One X has been a good investment. We're glad that you're enjoying how much faster and more powerful it is, even on a standard 1080p TV. We hope you have a lot of fun with your new Xbox console.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Excellent!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So glad that I waited till this dropped $100 off! made it much more worth it and I love the color of the xbox okay, but the controller a lot! The 3 games that came with it are good, but can't wait until the new COD MW comes out is one of the main reasons I got back into gaming. It does what it is supposed to with great graphics, apps, and dashboard is okay. It is a preference on which system you want, but I like the xbox and it is worth it for the sale price to me.

    I would recommend this to a friend
  • Pros mentioned:
    4k, Performance

    Rated 5 out of 5 stars

    Finally actual 4K gaming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an original Xbox one, I loved it, problem was it was often worst way to play multiplats. No one should be playing games at 720p to 900p at best in 2019. I have a 4K tv and I thought “might as well” I upgraded and boy did it bring new life to the games. Unlike the PS4 pro it actually runs RDR2 in full native 4K!!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Ralphy,

      We're glad that you're getting the chance to experience games in true 4K with your new Xbox One X! It's great to hear that you're enjoying the bump up in performance and graphics quality on your new console, and hope you continue to have a great time with it.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

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