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  • Geek Squad Smart Home Security video 1 minutes 12 seconds

product name unavailable

SKU:
5809017
Highly rated by customers for:
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Customer reviews

Rating 3.5 out of 5 stars with 681 reviews

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64%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the knowledge and ease of use provided during the Add-On DVR or POE Camera Install with Wire Concealment: 1 Camera service, and they feel that the security system is the best. However, many customers have expressed dissatisfaction with the installation quality. Some customers have also reported issues with the DVR and a lack of communication.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 681 reviews

  • Lorex

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked the cameras and the DVR system however my condo was not compatible with this system and had to return. Would purchase again when buying a house.

    This review is from DVR OR POE CAMERA INSTALL (UP TO 8 CAMERAS)

    I would recommend this to a friend
  • Cons mentioned:
    Installation quality

    Nightmare process

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ended up bringing my cameras back because your installation team is a joke

    This review is from DVR OR POE CAMERA INSTALL (UP TO 4 CAMERAS)

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate your feedback. It's always frustrating when an appointment is not up to standards. It is important that we receive feedback from our customers to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Home protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    outstanging service concernig securety camera in a very professional manner.,

    This review is from DVR OR POE CAMERA INSTALL (UP TO 4 CAMERAS)

    I would recommend this to a friend

  • Good Security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that installed my cams were great! They helped me understand how the cams worked and the different functions I could use to program each cam. They were awesome!

    This review is from DVR OR POE CAMERA INSTALL (UP TO 4 CAMERAS)

    I would recommend this to a friend

  • Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Totally dissatisfied with Geek Squad installation. I have never had worse service in my entire life. These incompetent people have given me the run around and did an installation of my equipment that looks like someone in kindergarten could have installed.

    This review is from DVR OR POE CAMERA INSTALL (UP TO 4 CAMERAS)

    No, I would not recommend this to a friend

  • Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good purchase this product exceeded my expectations!! I would recommend this to each of my friends and family members! Great job Best Buy team!!

    This review is from DVR OR POE CAMERA INSTALL (UP TO 8 CAMERAS)

    I would recommend this to a friend

  • good system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BB ran a good sale on this system. It works well and gets a good picture. The software requires time to learn but after you use it a few times on your portable device to check in it becomes much easier.

    This review is from DVR OR POE CAMERA INSTALL (UP TO 4 CAMERAS)

    I would recommend this to a friend

  • scott with geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Scott with Geek Squad was fantastic. Very knowledgeable and helpful

    This review is from DVR OR POE CAMERA INSTALL (UP TO 8 CAMERAS)

    I would recommend this to a friend
  • Cons mentioned:
    Installation quality

    NO SHOW

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never told Geek Squad hired a third party for installation. That was bad enough, however, they never showed up for appointment to install.

    This review is from DVR OR POE CAMERA INSTALL (UP TO 4 CAMERAS)

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for taking time out of your day to share with us. In a variety of areas we may hire qualified installation or delivery partners to help us meet our business needs. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778. They’d be best positioned to partner with our third-party teams to assist you moving forward.

  • Installation review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents, Frank and Hector, are very professional, courteous, punctual, and knowledgeable. They show concern for getting the service call completed

    This review is from DVR OR POE CAMERA INSTALL (UP TO 4 CAMERAS)

    I would recommend this to a friend

  • Geek Squad mounted my Ring Floodlight quickly and

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was on time and professional. They placed the Ring Floodlight Pro exactly where I wanted it and got it working quickly.

    This review is from DVR OR POE CAMERA INSTALL (UP TO 4 CAMERAS)

    I would recommend this to a friend

  • Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy was very knowledgeable and did a fantastic job on installing the camera's we are very happy with the work he did

    This review is from DVR OR POE CAMERA INSTALL (UP TO 4 CAMERAS)

    I would recommend this to a friend

  • Swann security system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Christopher and his teammate did a great job out Swann camera install

    This review is from DVR OR POE CAMERA INSTALL (UP TO 8 CAMERAS)

    I would recommend this to a friend

  • Excellent install and trustworthy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brandon and Jimmy did a very nice job installing the security system and TV. They desired to do a great installation on both and helped me understand the system enough to get started using it.

    This review is from DVR OR POE CAMERA INSTALL (UP TO 4 CAMERAS)

    I would recommend this to a friend

  • Very bad experience- Security cameras Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The wired security cameras still NOT working properly. one of the cameras goes off line at night. another camera keep flickering. I have called several times to have the issues fixed, but still nothing happened. I called the 3rd party provider, he did not return my calls. I text him still nothing. I contacted GeekSquad, still waiting.

    This review is from DVR OR POE CAMERA INSTALL (UP TO 4 CAMERAS)

    No, I would not recommend this to a friend

  • Not a bad system..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than I expected.. I'm so glad that I returned the Arlo pro 2 system... They are still sending me emails to update the software.I returned it almost a month ago.. it's like a bad marriage ?? Smh

    This review is from DVR OR POE CAMERA INSTALL (UP TO 4 CAMERAS)

    I would recommend this to a friend

  • Geek Squad Help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were very helpful and were available after installation to answer any questions or address any concerns.

    This review is from DVR OR POE CAMERA INSTALL (UP TO 4 CAMERAS)

    I would recommend this to a friend

  • POE security camera install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install company was on time and handled everything! Showed us how to set it up and use it.

    This review is from DVR OR POE CAMERA INSTALL (UP TO 8 CAMERAS)

    I would recommend this to a friend

  • Great service, very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional, showed up on time, wore mask, was very informative, technicians worked together well.

    This review is from DVR OR POE CAMERA INSTALL (UP TO 8 CAMERAS)

    I would recommend this to a friend

  • Camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service, very helpful, quick, would recommend

    This review is from DVR OR POE CAMERA INSTALL (UP TO 4 CAMERAS)

    I would recommend this to a friend
Page 19, Showing 361-380 of 681 reviews
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