Customer Ratings & Reviews

If you want a wired camera system installed for a house that is already built, be prepared to be let down. I had a wired camera system for a while and have had no luck getting anyone (not just Best Buy installers) to install it the way I wanted them to (without having all of the wires strung all around your house, which not only looks bad, but also requires a ridiculous amount of cabling than what's feasible. This scheduled install was a complete waste of time away from work because the installer couldn't even do this job with my house already being completely built and there being no easy way to feed the wires in reasonable areas within my house.

The agents weren’t able to set up these cameras and we went through a lot of misinformation. We finally had to pay for a company to come from outside to install.

Can't give a review on product yet, but I can with the service I received with Geek Squad service. I feel like I was treated with the best service that was available. Though the circumstances were a bit inconvenient, I was given the best options available and felt as if they had my best interests in mind. I appreciate the Geek Squad, their professionalism and knowledge, and their ability to problem solve... Being a Geek Squad member, at this point, gives me assurance that I will be taken care of with sincere integrity...

Teck stepped through my ceiling. Cameras were installed well but show the eves of my home. Teck was not helpful and they dragged insulation all over my home. Then asked for good review. We are not up on all detail of placement or angels of camera. I would not have them back in my home.

I was very disappointed with Best Buy. Purchased wired ring cameras had 4 installation appointments 1st installer couldn’t install. 2nd installer could not install 3rd and 4th outside installers were no shows. All of this had been going on since February and it is now May but it ended April

The gentleman removed the previous security cameras and replaced them. These gentleman were very informative. I appreciate the time they took with us.

Older home, luckily it replaced existing camera. Would have been real problem if the camera wires needed to run.

Very disappointed with the communication and the service. No calls were returned form the original tech that was suppose to do the cameras and WIFI.

The reps seems to have very little technical knowledge about security installations - wired vs wireless protocols.

Wonderful, kind and patient professional that came to install my home security. After 3 failed attempts for installation at Best Buy in Oxford Valley area of PA, thankful I found Best Buy in Princeton, NJ that was very helpful and had someone quickly come to install. I'm very happy with my cameras!

The audio visual service tech who put up my cameras was professional and did a great job. He explained how everything worked before leaving, and made sure the cameras were positioned just the way we want them. Very good

Technician was almost an hour late. And my wires are exposed. Contacted support regarding dissatisfaction and they were no help at all.

Two guys came to do the camera and TV installation and they did it very fast. Both are super professional and did not leave any mess or whatsoever. I couldn't be happier with the Geek squad service.

Service man failed to show for first appt. Then showed up a 7 pm on second appt to install 4 floodlight cameras and ring doorbell. It was dark before he was thro and declined to install app on laptop.

Poor communication from in store contact and geek squad until finally installed.

Very bad experience! Contract help for Best Buy installation would not install wired cameras. They were scheduled out 6 times. Every time I had to interrupt my day waiting for them to show up. The first contractor tried to get me to purchase wireless cameras so they didn’t have to do the wiring. They made the excuse, the wires they had were not long enough and would need to order longer ones. They left and did not return or call to reschedule. I called a few days later, only to be told that the contractor had marked the camera installation as completed. Best Buy scheduled installers 5 additional times. No one ever showed up! I was only called one of those 5 times to cancel the appointment. That call was made approximately 15 minutes before their scheduled arrival time. The reason given was rain in the area. They were in Jacksonville, FL and I’m in Saint Augustine, FL,( 45 minutes away). It did not rain nor was rain in the forecast for my area. No call was made for the cancellation of other 4 scheduled installation dates, they just didn’t show up. I could go on and on. I called at least a dozen times and now I’m having a hard time getting a refund from them. It’s in the hands of my credit card company now.

I had a technician called Mark who is the third-party contractor with Best Buy and he did an excellent job, not only just for installing our outdoor security cameras but also making sure our system worked properly.

The guys who came to install both our cameras and mount the TV were extremely competent and knowledgeable. Set up the TV and firestick after getting the TV on the wall and full explanation of the cameras and the app. Great job!

This security system is the best.. and the agent installed it just the way I want it

Well the guys were somewhat knowledgeable about the product but no equipped. Didn’t have a tall ladder thank goodness we had one for them to use