Customer Ratings & Reviews

Replacing the same fridge that was 20 years old. Great product for us.

Issues • 2 ice makers replaced Summer 2020 • November 2022 Evaporator fan is making excessive noise and fails. Evaporator fan motor replaced • January 2023 Evaporator fan is making excessive noise and fails. Evaporator fan motor replaced. o Told that there is a 6 month warranty on parts but only 1 month on labor – no charge • March 2023 Freezer door seal replaced (after service call concerning excessive evaporator fan noise) • June 11, 2023 Evaporator fan motor is making excessive noise and fails. Evaporator fan motor replaced June 16, 2023. Service Tech had to order a new motor, 5 day delivery, causing all contents in refrigerator to spoil. o Told an Appliance Representative would reach out to discuss our situation, nobody ever did. • November 11, 2023 Refrigerator making excessive noise service tech scheduled. Fan noise precludes fan motor failure. o Told that there is no warranty on repairs made at no charge but a 5 year warranty on repairs made if there is a charge – Charged $355 o Assigned an Appliance Representative to review our problems. After reviewing and no contact with us, he stated that the unit is repaired and case is closed. There are 11 reviews on Monogram web site with similar problems. Our issues are not fixed but 2 – 5 months away from another motor repair.

DO NOT BUY. Have owned for two years, nothing but trouble. The ice maker is pitiful (we're on our third). The doors have never aligned. We bought the 48" to avoid the need for a second fridge, but now have a second fridge in the garage so that we can have ice. GE engineers should be ashamed of this unit. Now a grinding has started somewhere up on top behind the maintenance hood. I am very unhopeful that service will be of any use.

DO NOT BUY MONOGRAM PRODUCTS. I spent $20k for our new remodel and not one of our products work and customer service is HORRIBLE. I’ve been trying to get all of my new products working for 8 months and all they keep doing is sending different appliance companies out to fix things, which really entails them just ordering parts to comeback again in three weeks, to not work again, to order new parts etc. Let me be clear too- I am under warranty as well. UNDER WARRANTY. Finally, on some of the products they have agreed to replace them, but they will not pay for the labor to take out the old units and install the new. Not to mention all of these units I bought were panel front top of the line, so then you have to pay for the panels to be installed which can easily be another $1k-2k. I’ve already spent that to install them the first time. Spend the extra money to buy wolf sub zero products. We have their range and their customer service is unbelievable. Moving forward we will only buy sub zero/wolf.

This $12,000 refrigerator sounds like a plane is landing in my house. Don’t buy it!

There is a know freezer issue with a moisture problem I have had 4 incidents in the last 12 months ( for a new fridge! ) currently on 2nd "kit" to fix but they do not know the actual problem.Unreliable