Customer Ratings & Reviews

DO NOT BUY. Have owned for two years, nothing but trouble. The ice maker is pitiful (we're on our third). The doors have never aligned. We bought the 48" to avoid the need for a second fridge, but now have a second fridge in the garage so that we can have ice. GE engineers should be ashamed of this unit. Now a grinding has started somewhere up on top behind the maintenance hood. I am very unhopeful that service will be of any use.

DO NOT BUY MONOGRAM PRODUCTS. I spent $20k for our new remodel and not one of our products work and customer service is HORRIBLE. I’ve been trying to get all of my new products working for 8 months and all they keep doing is sending different appliance companies out to fix things, which really entails them just ordering parts to comeback again in three weeks, to not work again, to order new parts etc. Let me be clear too- I am under warranty as well. UNDER WARRANTY. Finally, on some of the products they have agreed to replace them, but they will not pay for the labor to take out the old units and install the new. Not to mention all of these units I bought were panel front top of the line, so then you have to pay for the panels to be installed which can easily be another $1k-2k. I’ve already spent that to install them the first time. Spend the extra money to buy wolf sub zero products. We have their range and their customer service is unbelievable. Moving forward we will only buy sub zero/wolf.

This $12,000 refrigerator sounds like a plane is landing in my house. Don’t buy it!

There is a know freezer issue with a moisture problem I have had 4 incidents in the last 12 months ( for a new fridge! ) currently on 2nd "kit" to fix but they do not know the actual problem.Unreliable