Customer Ratings & Reviews

I prefer to purchase my cell phones from best buy and I always purchases their protection plan. As I find it easier to deal with best buy then with a cell phone company or another department store. Plus with my children away to college. It was beneficial for us in the past from broken screens to other issues. So why switch when you have had such great experiences and such good service.

I have had Geek Squad for all my devices. I had insurance on my cell through Verizon, never again. Terrible Service with unfriendly help. Geed Squad has never been Unsociable and has always been friendly, quick in repair and are local. The cost is comparable to other insurance and easy with my Best Buy Credit card.

I bought the cell phone and everything works, good service

I added a Geek Squad plan to the purchase of my Galaxy Z Fold 4 smartphone. I am not expecting problems - knock on wood - but new, paradigm shifting technologies can have unforeseen issues. Geek Squad plans are not new for me and I rarely have to use them. But it feels good to be safe.

I am so pleased to have the Geek Squad Accidential Protection plan offered when I bought my Samsung Galaxy S21 Ultra phone. Phones are getting so expensive, makes sense to me to add this at the time of purchase. With the BB credit card, I can elect to pay monthly. I used to buy phones from my carrier, but find the techs at BB the greatest.

It"s a good phone i've dropped some many times and its stil going strong i wound differently tell people to buy this phone

This coverage costs less than the insurance offered by the carrier, covers more, and is much easier to file a claim. Geek Squad is the reason I buy my cellphones from Best Buy

This is an awesome warranty. It covers everything except if the phone is lost/stolen. (you can buy a policy covering lost/theft) Even if it's my fault it broke, I'm still covered! I'm happy:) my new Note20 is safe & protected with this purchase.

The agent download and backup all my data from my old computer. Gave a great demo of the laptop, before I made the purchase. Was on point letting me know when my compuowas complete I wasn't happy with the large increase fee for the service, it doubled from last year. Wow!

Best product ever and best in market for the priviligies

The geek squad protection is the absolute best to buy with any product. They were awesome and so knowledgeable. They handled my damaged screen and made sure phone was perfect before returning it to me. Can't say enough good things about this group of tech wizards!!!

If your going to spend $1000+ on a device, it's probably a smart idea to protect it. A few decent options on the plans from paying for the full coverage all at once to setting it up as a monthly charge. It's not a bad deal. So far so good havnt needed to replace my phone yet, when/if I do I'll update my review with how well that went.

I haven't had to use the service yet, but I wished I would have gotten it on my HP Laptop, cause it is messing up after a month of having it and I can't return it and Geek Squad told me I would have to contact HP because it more than likely needed something inside re-installed... not happy

I just need my monthly bills at one time vs 3 different days as it throws my bills off. Just the other day the protection plan for my apple phone was charged to my account for $12.99. Well it was $42.99 for a $12.99 overdraft charge of $30 added to it. It's ridiculous I'm paying $42.99 for one month of protection.

Any geek squad protection is well worth the price. I never buy anything from Best Buy without it. It is literally saved me thousands and thousands of dollars when major appliances of broken and the last 10 years. Geek squad simply replaces them. What could be better than that!

The Geek Squad each and every time either on site or on line exceeded all expectations. My former company had a tech support vendor and the Geek Squad is 10 times better. Always there either on site or on line. The BEST investment I made after purchasing my electronic equipment. Thank you Best Buy...truly a BEST BUY!

Best Buys Protection Plans are absolutely awesome. The turn around time is a bit slow but so much better than buying a new product. I will always buy a plan with any product that it is offered on and I highly recommend that everyone else does too!!

this is the second time i get this product with a cell phone and it has worked fantastic in the past and helps me feel secure that if something happens to my cell phone the Geek squad will be there to provide assistance

With the original program, any item was available under purchase at bestbuy for service. Since 2021, the program has a max of 2 year coverage. Other stores you can get a 5year warranty on appliances.

The agents were incredibly helpful and positive even when my problem took until after closing to solve. They lost a star because the deductible costed almost as much as the original plan. Outside of that, I was very satisfied.