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Monthly Accidental Protection Plan - Geek Squad

Model: MTHLY WIRE

SKU: 9109902

This item is no longer available in new condition. See similar items below

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- UPC: 400091099028

Q: What is the term length of this protection plan?

A: This protection plan has a term length of 12 months.

Q: Are there any limitations to this protection plan?

A: This plan enhances your manufacturer warranty and covers you for accidental damage.

Q: What type of damage does this protection cover?

A: This protection covers accidental damage.

Q: Does my Geek Squad protection cover an accidental crack screen for a Samsung 20S +5G ???

A: NO! NO NO NO NO NO!!! THEIR ANSWER IS ALWAYS NO!

Q: If my phone is lost/stolen or damaged what it the turn around to get a replacement. I use my phone for work so I can be without it for any extended period of time?

A: Hi there. Thanks for reaching out about this. I'm sorry to hear about your phone! More often than not, it's a 2-3 day turn around. I'd recommend calling over to your local Best Buy store and speaking to someone in Geek Squad who can provide a definitive answer on that and get you started. You can find information about your local store at www.bestbuy.com/storelocator.

Q: i have best buy geek squad plan for Webroot my credit card was hacked i had to get a new card plan is due 1/30/2023

A: same as above

Q: If I cancel the "Basic" cell phone protection and then go into the Bestbuy store to get "Complete" cell phone protection which includes loss/theft, is it possible to do so, or is it no longer possible because I cancelled the "Basic" cell phone protection?

A: undefined

Q: Does the 2 year Protection Plan cover small chips/divets (not cracks) in your s10+ screen?

A: undefined

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The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.

Rated 5 out of 5 stars
Better to have it & not need it.
If you own the new Galaxy Fold.i would recommend having it.i think it would be expensive to repair if it falls on floor.
This review is from Monthly Complete Geek Squad Protection
Posted 5 years ago by HighRoLL3R
Rated 1 out of 5 stars
Service offered for repair doesn't match the plan
I purchased a Galaxy S20 Ultra with the Geek Squad Complete Protection Plan on 7/5/20. At the time the agent advised if anything happened to the phone Best Buy would just replace it. Well, I dropped the phone and it cracked. I took the phone in and was advised it has to be sent to Samsung and is a 3 - 4 week process. The website even indicates: Drops, spills and cracks. Geek Squad Disclaimer 5 We'll replace your device if you accidentally damage it by dropping or spilling on it in the course of normal use. Why doesn't this indicate the phone has to be sent off instead of "replaced"? I read the 16 page Pdf and it talked about replacement or reimbursement throughout it and never indicated the item had to be sent off for weeks. I have an appt with another Geek Squad agent so hopefully the one I spoke with today was ready to leave and didn't really want to deal with me.
This review is from Monthly Complete Geek Squad Protection
Posted 5 years ago by SkroodPooch
Rated 5 out of 5 stars
Accidental Geek Squad Protection
I purchased the 2-year plan when I bought my 512GB Z Fold 4. 6 days later, the inner panel would only light up on one side and the other side would have a few pixels that would blink. They replaced the phone for me, free of charge since it had been less than a week. 10 months later, after dropping the phone a few times, it would no longer open completely, it would stop at about 80% and the inner screen protector was peeling. I was told by geek squad that they could send it to Samsung to try to get it covered under warranty but it could take 3 to 4 weeks and they may deny it, or I could use my geek squad protection and replace it. I replaced it. $200 to get a new (refurbish) $2k phone, yes please.
This review is from 2-Year Accidental Geek Squad Protection
Posted 11 months ago by BrandonB

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