Customer Ratings & Reviews

Geek Squad is Standard Bearer of All Technical Support Services! They are Extremely Nice and Helpful and are always willing to go that Extra mile to ensure Customer Satisfaction! I would recommend Geek Squad to anyone purchasing something from Bestbuy especially if its some sort of electronics (computer,phone,gaming system etc.), because when or if the time comes you'll be happy you were signed on for their services. If you cant find any other reason to shop Bestbuy, Geek Squad would be first reason I would give you before mentioning the numerous others!

Bought me a new Motorola razor phone so I thought it be smart take the geek squad protection plan out..so far. ALL IS WELL...IM HAPPY

I like having Geek Squad as an option — it gives me peace of mind knowing I can count on support when I need it. The service is convenient and reassuring.

Haven't needed them so far. But the price is good

Fast and friendly service. Very helpful. I would definitely recommend

Phone dropped and screen cracked after my phone mount failed on my bike. Geek squad helped replace the phone same day.

The agents are very prompt & professional!! They are always available & have helped me several times when I've had a questions about my purchases or need advice about making a new purchase!! THE GEEK SQUAD IS AWESOME & I THANK YOU FOR YOUR SERVICE!!

The Geek Squad is always there when you need them true experts in the field of technology! Outstanding customer service and customer support definitely a must for your electronics!

The service offers great protection for mt device which im happy about

Great phone. Better than the apple pro max 15. Now better than the pixel 9 as well because wireless charging has been removed for some reason

Our cashier was super helpful and patient! Thank you for informing us on the plans available!

Havent had to use it yet. But they do email me for different ways they can help. And easy to contact them if need to.

Great service. Agent guided me well through pros and cons on phone models and helped me an I formed decision without making me feel pressured to buy. Highly recommend

Great Warranty I recommend this warranty. You never know when you will need it.

Geek squad is 5 star in my book, but I wanted to leverage the platform to, again, provide some constructive criticism to Best Buy for using misleading "bait n switch" advertising practices, misrepresenting their corporate structure to avoid accountability for their subsidiaries. It doesn't look great, and is unfairt to your customers.

Just purchased this product not sure about anything yet

Protection plan Protection plan plan plan protection

I already talked to eight people one night and morning. None knew what really Google Assistant always know how to fix it. I'm not giving them my phone to mess up if they don't know Google Assistant I was transferred six times and then chat just ended he did it quick. And the rest I talk to you in the morning also did not know. Funny enough Google don't either. I've been meaning to write this it was a week ago or so. I've been giving Google a chance to replace it and up it's been 30 days I mean how much time is it acceptable. I got this phone within the first 14 days it had charged in issues nobody do nothing and I obviously do not like disabled people cuz they expect them to walk in a store lol going to be reported about that too discrimination and small claims court here we come

Couldn't figure out my situation My phone is turning on and off constantly They told me they couldn't do nothing about it due to there system being old and outdate. How is that my problem. If my issue gets resolved i will reconsider my rating

After 7 days of trying to contact the Geek Squad multiple times they never address my concerns with my new Samsung S24. I had to go outside Best Buy to get help. Trying to cancel my monthly Geek Squad now but it isn't easy.