Customer Ratings & Reviews

In this day and age where electronics are not made to last, access to repair services is pretty much a necessity. There are a lot of extra repair warranties, etc that are not usually worth it, but this definitely is, and I highly recommend spending the money for it. See photo, this was for a repair to an existing laptop, as this covers not only the item you purchase, but with totaltech, you are able to get services for other existing products you own. It's definitely worth it!

I was so excited to get this laptop for college. The guy who assisted me with the purchase of this laptop said it was great and reliable, of course that’s his job. I am so mad I can’t return it. When I’m in my asynchronous class the screen is constantly glitching, it doesn’t always turn on right away, the fingerprint sensor does not work, it freezes all the time, and the keyboard is way too far back for my liking. I’ve only used this laptop for 4 MONTHS!!! To say I’m disappointed would be an understatement.

Already had to use it with a 3-month laptop purchase. Laptop was shipped out to be fixed and when it couldn't, I was given a brand-new laptop!

The employees here are always very well-versed in products they sell they can tell you anything and everything about the product you are buying the highs the Lowe’s and all that is concerned when inquiring about any item

$200 is a lot a year for this but look. I have for four playstation 5, 4 tvs, controllers, switch 2s multiple, air fryers, ice makers, LAPTOP! Can you imagine paying warranty for each one individually, NO. I save my self money! And i can buy open box items with protection with my membership!

When I was not pleased with first computer they offered me to return the first and buy another one. It was bigger and was happy with it. Although for the first month or so it had the same problem as the first one. But after the last update my typing kicked in and is working now. I love this computer now. One of the Geek people called said there was a problem with those computers, but that in awhile it would correct itself and it did. Now I am very pleased. I am happy with my protection program too, as was able to get a new computer when the first one did not work correctly, I also get a lot of help from the Geek Squad, as I don't have anyone that can help now with any problems with it. So, it works great for me.

Switching to the Monthly Best Buy Protection Plan has saved me stress, time, and potential repair costs. Whether you’re a student, professional, or busy parent, this plan delivers reliable coverage without a long-term commitment. I highly recommend it to anyone looking for flexible, comprehensive protection # Review: Monthly Best Buy Protection Plan ## Coverage and Value I signed up for the monthly protection plan when I bought my laptop and it’s been a game changer. For a modest fee each month, I get: - Accidental damage coverage (drops, spills, screen cracks) - Mechanical and electrical failure protection beyond the manufacturer’s warranty - Fast replacement or repair service at any Best Buy store The peace of mind is worth every penny, especially when you’re juggling busy days and can’t afford downtime. --- ## Ease of Enrollment & Management Getting started was seamless: 1. Added the protection plan during checkout online. 2. Created an account to view monthly invoices and coverage details. 3. Can pause or cancel anytime through the Best Buy app or website. Managing payments and checking claim status takes seconds—no long hold times or confusing paperwork. --- ## Claim Process & Customer Service I needed a screen repair after accidentally knocking my laptop off my stand. Here’s how it went: - Filed a claim via the Best Buy website within minutes. - Received email confirmation with a prepaid shipping label. - Laptop returned fixed in under a week. Throughout, customer service was responsive and transparent, guiding me through each step. --- ## Tips for Maximizing Your Plan - Register all covered devices right away to simplify future claims. - Keep original receipts and serial numbers handy. - Combine with Geek Squad service for same-day in-store repairs. Leveraging these tips ensures you get the most out of your monthly plan.

I recently picked up the Microsoft Surface Laptop (Copilot+ PC, 15") and I’m honestly blown away by how well it balances power, design, and convenience. The Snapdragon X Elite processor keeps everything running fast and smooth, whether I’m juggling spreadsheets, research tabs, Zoom calls, or streaming in between. The 15" touchscreen is crisp and clear, the battery lasts all day, and the whole laptop is slim and light enough to carry across campus without feeling bulky. As a business student, it’s the perfect mix of performance and portability—reliable for presentations, note-taking, and multitasking, while still looking sleek and professional. Honestly, it’s not just great for students, it’s an excellent choice for anyone who wants a laptop that can handle work, school, and everyday life with ease. As a business student, this laptop is the perfect balance of speed, portability, and professionalism. It handles spreadsheets, presentations, and multitasking with ease while still being lightweight and sleek enough to carry around campus. Honestly, it’s a reliable choice for anyone who needs a powerful machine for both work and everyday life.

I love the Best Buy Protection, I have used Asurion through Amazon but I like the Best Buy protection for the not only the protection but the in person option to trouble shoot and talk to someone, they will help you package and ship product off if it is needed. I have used this with my son's laptop that the fan was messed up and rattling. they sent it off and it was back to me in about a week. Great service!

The Best Buy Total Protection Plan has been absolutely worth it for us. Knowing that our devices are covered beyond the manufacturer warranty gives real peace of mind. The repair and replacement process is straightforward, and Geek Squad support is responsive and knowledgeable. From wearables to major electronics, having protection automatically included with purchases saves time and hassle. It’s a convenient, reliable solution for anyone who buys tech regularly.

I have purchasing and using Best Buy for years! I have always been happy about my purchases and when I need to return or have any issues I always get assistance and support from the company and the team is always there with a smile and great service!! Keep up your great service!! A happy customer is a returned customer!!

I think this is a great value when purchasing expensive electronics because things go wrong and accidents happen. I enjoy the peace of mind knowing that I have the option to have products fixed or replaced.

Geek Squad 24-Month Protection Plan — Quick Review This plan gives solid peace of mind for two years after your device’s warranty runs out. It covers wear and tear, power issues, accidental damage (like cracked screens), and even battery replacement. If repairs aren’t worth it, Geek Squad usually replaces the item or gives you store credit. Customers like the flexible support—store visits, phone, or even at-home service—and overall it holds a 4.3/5 rating on Best Buy, with most saying it’s worth the price. The main downsides are that it can feel pricey for cheaper devices, and sometimes service or communication can be slow. Bottom line: Great if you want extra protection and hassle-free replacements, but maybe overkill for low-cost gadgets.

I’ve been really impressed with my Lenovo laptop. It’s incredibly fast, reliable, and has all the upgrades I need to work efficiently—whether I’m at home or on the go. The performance is smooth, multitasking is effortless, and the overall build feels solid and dependable. It’s been a great investment for productivity and convenience. Highly recommend!

The Geek squad has been wonderful to work with. I had a laptop problem that was thoroughly analyzed and the technicians were excellent at explaining to me the testing and meaning of results. i ended up getting a new laptop and they were helpful with picking out an appropriate one and then transferring all information to the new device. Over the past few years, I have relied on the geek squad to fix various issues that came up and they always understood what I meant and fixed it every time. A huge benefit is that they are available 24 hours/day.

My MacBook Pro M1 Max screen broke 18 months ago out of warranty. Cost of repair was the value of the laptop, so I turned my MacBook into a desktop machine and used a cheap Yoga model to get by. It performed admirably considering it was only a $450 laptop, but the build quality was beyond cheap. They also had weird problems like shutting off randomly, trackpad and keystroke errors. When this model came out, I tried it on display and was really blown away with how good it was for $1,600, even compared with computers that had better specs on paper. When it went on sale last month, I upgraded. Friends, let me tell you, it is as good on display as it is at home. It has little to no heat, even while programming or video editing for hours. It runs cooler than my MacBook Pro M1 Max and barely audible fan noise at the same load. I've never used a powerful laptop that runs this cool and quiet. The one downside is that the air pulls from the bottom. I work on a desktop a lot, so not much of an issue for me, but working on my lap gives me anxiety. Quite possibly my favorite part about it is the keyboard. They keys are very satisfying and comfortable to type on. The tactility and key travel is perfect. No discomfort after 8 hours of coding. It also has a numpad. A rare and welcome feature. 10/10, superior to MacBook's keyboard. Yoga screen is high quality and super bright at max settings. I can easily work outside in direct sunlight. In the summer I work outside a lot, so this is great. I also like that it has 3 USB-A ports. They were clearly thinking about people who use peripherals a lot, most of which still use USB-A like Logitech mice. Battery life is just okay. 7 hours runs it down to about 25% under a half load. Charging is extremely fast. 25% to 95% takes an hour while using it at the same time. MacBook by comparison easily clears 10 hours, but was slow to charge by comparison. This is the perfect computer for anyone who needs a mobile workstation for programming. It is a joy to work on and gives power users everything they want by eliminating useless features like 'Tablet Mode' and focusing on performance, cooling, and usability. Lenovo did a really good job engineering this. It's as close as I've ever gotten to a MacBook at almost half the price (When it's on sale).

Great value. Useful for defective technology- you can easily take in defected things for a replacement. I also got the price guarantee and I got 400$ back in my pocket.

ok service, wait time can be long and no instant serice, have to wait 2 days for return of products, you have to purchased parts at reqular price. would be nice if received a discount for parts. Mostly there is know one to talk to if you need to call the tech support, they give you a useless phone number but they know that you will not get a response, and have to drive up to store to talk with tech. customer should have a direct line to speak with tech if they have your product for inquiries.

Love the peace of mind this gives us when purchasing our new laptop. Will always shop best buy for our electronics

The Monthly Best Buy Protection Plan is 100% worth it. It gives me confidence that if anything goes wrong with my device, I’m covered—whether it’s accidental damage or a defect. The monthly payment option makes it super affordable and flexible, especially if you’re not ready to commit to a full plan upfront. I love that coverage can last up to 24 months, and the claims process is quick and easy. Customer service was very helpful when I had questions, and it’s great knowing I don’t have to stress about repair or replacement costs. If you’re buying anything valuable, this is a no-brainer. Highly recommend!