Customer Ratings & Reviews

My Best Buy Protection Plan is totally worth it! I have a portable size computer and head phones so it’s nice to know I have protection if needed. A small price to pay for peace of mind!

Totally recommend. This is peace of mind for any device.

I mean simply perfect to have a protection plan on and for everything id assume right

On February 17, 2025, I submitted my Dell XPS 14 laptop for service due to a power failure. I had acquired this device in September 2024, specifically to run software essential for my information technology auditing and cybersecurity coursework. Unfortunately, I had not backed up the data on this laptop, a lapse in diligence that became concerning with midterms approaching next week. The Geek Squad technicians diagnosed and resolved the power issue. By February 19, 2025, they returned my laptop, ensuring that all data, installed software, and customized program settings were intact. In summary, the expertise and customer service provided by the Geek Squad were exceptional and greatly alleviated my concerns during a critical time.

Recommend membership and financing here! Always great Customer Service!

Really enjoy the protection plan when buying things at best buy

The Best Buy protection gives you piece of mind. I used it to replace an iwatch with no hassle’s

Best laptop of the year!!I highly recommend it if you can afford it, you won’t regret your purchase!!

I got this as protection for my new laptop. It's very useful as it provides a warranty for any damage including a battery replacement along with free service by tech specialists

Getting the protection service saved my nearly 300 dollars when I moved all of my data over to my new Laptop.

I figured it was one of those things… You don’t know you need it until you do

I'm grateful for all the help from everyone at the Geek Squad. They have helped me many times, including getting my new computer set up. They saved me a lot of time. It was also easy to set up an appointment.

Protection for my grandson's laptop going into engineering school is priceless.

Recently bought a new laptop. Since I have Best Buy Total Protection, I asked if they could set up my new laptop with my apps and files. They did an awesome job. AT NO COST!! Thank you!!

Best Buy Protection is A MUST HAVE!!! Once you purchase it, you're covered and there's no need to worry about anything moving forward. LOVE IT!!!

I used Geek Squad to run network wiring and wall ports for my TV / Entertainment system. Having it hard-wired makes for a stable streaming and great entertainment experience, no matter how many kids are using the wireless bandwidth.

The Best Buy Protection Plan gives me confidence that my devices are safe. It’s simple, reliable, and makes handling repairs or replacements stress-free.

Had to use the protection program and Luke in Frisco exceeded expectations. Worth the money I paid

You don't need it until you NEED it! I had zero problems for years then all of a sudden.. I NEEDED HELP! They were courteous and able to fix my problem in less than an hour!

If traveling with your purchase this is a must have !