Customer Ratings & Reviews

Great value offering additional peace of mind recommend

Worth getting the coverage. The bottom element on our oven broke about a month before our warranty was up. Cost $80 for geek squad to come out to diagnose & fix the problem (it’s not completely free with the warranty, there’s a deductible they don’t mention when selling to you) but much better than the $120 they would charge just to diagnose, and then you have to pay for parts & labor service. Will be getting the extended warranty for sure (past the 2 year) because they don’t make things like they used to. Shout out to our great service tech for taking care of us so well!

Professional, easy to deal with, but a bit hard sometimes to get through the automated answering system.

This has paid for its self several times over. Especially with my husbands gaming head phones which like to break down every six months.

This service is a great investment and worth the cost

I'm a total member so when I purchase an item from Bestbuy this protection plan comes standard. It gives me great peace of mind that what purchased is backed by a great plan and team.

It's saved me more times than i can recall. We use Total Tech, so all our purchases are protected

Extremely happy with service. Had issues with faulty earbuds. Associate was extremely knowledgeable and helpful in exchanging item

I really like the Best Buy 24 month protection plan. I subscribe to it. It give piece of mind and protects my electronic items.

I’m so glad I bought the Best Buy protection plan because the first LG dishwasher that I bought after two weeks had an error code and Best Buy immediately replaced it with no problem and then followed up with several phone calls and emails to make sure everything was functioning perfectly and now I have peace of mind for two years

I like that it saves money and gives you extended coverage on your purchases. I would like if the longer your a member the price would be lowered.

you will be glad you have this and customer service is wonderful

We recently purchased a new TV, dryer, and a printer. Not only did we get the member discount, we also had the larger items delivered and installed, with old tv and dryer hauled away at no charge. I had trouble getting the printer to hook up so the Geek Squad came out (N/C) and got it working on two laptops for me. I have not idea what all of that would have cost, but my Protection Plan covered all of it. I've had this plan for several years, and have made use of it on numerous occasions between two laptops, a new stove last year, and trouble-shooting my old printer. Love that they recycle too!

We have used Best Buy for all our major appliances, buying and installation. In addition to outstanding appliances they have the most knowledgeable and helpful staff! Value, savings and service are the earmarks of a great business and Best Buy’s are always 5 stars! Our Samsung Dishwasher is remarkable !

Best Buy protection is always a great option, especially if you are still making payments on the item.

knowledgeable technician very thorough in looking and diagnosing issues

Loving the warranties alongside efficiency of services provided by geek squad

Geek squad has a really fantastic work. It’s really quick service.

Seems like a good purchase. But with this purchase I was under the assumtion that when something was delivered it was set up and working properly before they left. But they dropped it off and we had issues and had to call everyone and they brother to have it fixed. That was a major inconvenience and was so frustated I wanted to send it back and eventually had to take it all back to a store. Another major inconvenience. Then left without the item because they didnt have another one. And the surrounding stores didnt either. Ended up having to get something totally different and it cost me more. Thank God we havent had a problem with this one.

With the technology that has been purchased from Best Buy (kitchen appliances, laptops, ipads, etc.) It is a wise investment to continue the protection plan. Most products will have little to no issues. However, when you have a product that does this gives you that protection to get it fixed and back to working order.