Customer Ratings & Reviews

The tech that came out was very knowledgeable and understanding. There were no techs available in my are three times so they kept rescheduling.

Worth getting the coverage. The bottom element on our oven broke about a month before our warranty was up. Cost $80 for geek squad to come out to diagnose & fix the problem (it’s not completely free with the warranty, there’s a deductible they don’t mention when selling to you) but much better than the $120 they would charge just to diagnose, and then you have to pay for parts & labor service. Will be getting the extended warranty for sure (past the 2 year) because they don’t make things like they used to. Shout out to our great service tech for taking care of us so well!

Get your protection! It pays to have it!! Do think twice!

Amazing product, I love Best Buy, and the service is great.

I love Best Buy protection plan save my life when things get into accidents

Great product great service really good good job overall

Definitely worth getting have it on everything I purchased

Great to have, it keeps you safe. Incase you have some faulty product best buy will take carenof you. Really recommend this product to all.

I have used this several times and I have had great service every time.

HIGHLY RECOMMEND make the investment! You won't regret it.

The easy use of the website and app are perfect for holiday shopping!!

Seems like a good purchase. But with this purchase I was under the assumtion that when something was delivered it was set up and working properly before they left. But they dropped it off and we had issues and had to call everyone and they brother to have it fixed. That was a major inconvenience and was so frustated I wanted to send it back and eventually had to take it all back to a store. Another major inconvenience. Then left without the item because they didnt have another one. And the surrounding stores didnt either. Ended up having to get something totally different and it cost me more. Thank God we havent had a problem with this one.

Perfect.............................................

I would recommend to everyone to get the product protection on all of their products.

NO hassle return. They repair or replace. Downside is sometimes it takes a few days to get an appt.

I don’t know why I’m reviewing this twice. I just did but it’s a great value if you’re buying a bunch of expensive things.

I’m so glad I bought the Best Buy protection plan because the first LG dishwasher that I bought after two weeks had an error code and Best Buy immediately replaced it with no problem and then followed up with several phone calls and emails to make sure everything was functioning perfectly and now I have peace of mind for two years

The geek squad has been excelkent in answering all of our questions. They are polite knowledgeable and patient . I would give them a ten if I could.

I got the protection w/a new dishwasher. The dishwasher broke after a few months. Called BB and was told that I had to call the manufacturer for warranty work. After a few more calls, got through to the company (Kitchenaid) and eventually they provided the repair. Now it is broken again. Called KitchenAid, they tried to sell me their own extended service plan. When I said that I just wanted to arrange for service, they put me on hold -- that was about 45 minutes ago. It has broken twice in a year, BB protection has just been to tell me to call KitchenAid. Not particularly helpful.

Great Protection plan that I hope I will not need.