Customer Ratings & Reviews

The main reason we pay for total tech is to get the two years of protection. We really appreciate the ease of use of the system. As well as the peace of mind that the coverage provides our devices. If you are somebody who buys a lot of equipment for an office or the home, this would be a no-brainer to get.

This is my first iPad with WiFi and Cellular technically... I'd purchased a refurbished elsewhere only to discover that it was still locked to another carrier, so I decided to spend a little more and buy one brand new. Thankfully I was able to get a full refund for the refurbished one purchased online. There were some great benefits of spending more and buying it new from Best Buy. For only $260 more in addition to guaranteeing that the tablet is unlocked, I also got a 2 year APPLE warranty, plus a 15 month subscription to Microsoft Office, so it was well worth it! The benefit was there for that amount because of the timing of buying the new one with a BLACK FRIDAY reduction. And Apple didn't offer it at any discount so BEST BUY is the winner here. Challenges: IPads are NOT phones. I did want to have the cellular option for when I'm traveling, to use it as a HOTSPOT, so it's not my intention to buy a year long plan to use this tablet regularly. Most of the time when moving around locally I have no problem signing up for one of the WiFi hotspots I'm familiar with in my own city. So far, I've only tried one carrier that sells service for phones or tablets. CHALLENGE #1 - The TABLET is great but I had to speak to more than 8 different agents over the course of a few weeks, before I was actually able to use the cellular feature - because the providers and their agents (MINT MOBILE) was not aware of the code ONLY THE PROVIDER CAN GIVE YOU The APN (access point name) which is the code one needs to use the SIM card and sadly, the providers agents and help seem to have no idea what that is or how to share this vital information with those who buy their SIM card from the company. CHALLENGE #2 - I don't know if this is how it works with *every* carrier, but the CARRIER assigns a phone number - but an iPad cannot be a phone no matter what - a phone number does not work on iPads except to communicate for TECH SUPPORT (it seems) directly with the provider only -- the problem is that I cannot access the SIM account to monitor it or anything, because the company TEXTS *only to the assigned (non-working) phone number* to allow you to verify that it's YOU to connect to your account with the provider! Nobody can call or text you on the phone number assigned to your iPad. Due to my recent experiences with spam, and the increases I decided to use this iPad only with brand new encrypted email addresses and to use it for some of my most private or sensitive information that I'd like to keep secure. I created all new emails, all new APPLE ID, new everything with the focus on higher security. I love this new tablet, but because of my focus on higher security I didn't move information from my old tablet to the new one in the wonderful and easy way you can with Apple devices. I'm doing it manually. That part takes time. It does seem very clear that I can use this iPad Air as a laptop, along with buying the keyboard, case and pen. It's really a DELIGHT and very much smaller and lighter weight than my Macbook Pro (which is very old). I needed to upgrade in 2020... but I hesitated back in 2020 in buying any new devices because of the change APPLE made in leaving INTEL behind and making their own chips. I like to give brand new technology a bit of time for the kinks to work out. The M1 chip in the iPad lives up to the hype I'm reading about! One of my friends upgraded to the iPad Pro. The size and performance of these items are so similar! It's your call, which you prefer but the PRO version used the M2 chip - which is not yet available for the latest iPad Air.

He only takes one time taking advantage of their protection plans, and it already pays for itself and then some!

It works perfectly for me but i can see where it wouldn't be everyone's ideal choice. You have to have it lined up with a mount to get it to stick right. It does stick out from the case a little but after a while I got use to it. I do wish it could go under the case but there's no way. All considered I would much rather purchase a magnetic case but it definitely does what I need,

Best buy has never disappointed me with their service or protection plans... they pretty much do what they say they will do wich is refreshing.

this is quite useful. Challenge if there is one is lack of USB-C power. Using Apple printed wallet attached limitscharging. Overall good value. Keeping mine.

Considering i use my phone all the time its good to know that if something were to fail that best buy would have my back

It’s great to know that your purchase is protected for 24 months.

Works great no issues, charges as stated and comes with everytbjnf and was easy to set up.

great to.have monthly protection for 2 years as long as you have total tech support

I love my smart watch but I was upset that the band was tight on my wrist but over all I love it

The Total Tech Membership has been worth every penny. It takes all the stress out of worrying about devices... setup, support, protection, and even returns feel effortless. Any time I’ve needed help, the service has been fast, friendly, and actually useful. It’s great knowing I can walk into any Best Buy or hop online and get priority support without jumping through hoops. The protection plan alone pays for itself, and the discounts on services and installs are a huge bonus. Total Tech makes the whole experience smoother and more convenient and give me peace of mind. This membership is an easy recommendation. I’m extremely happy with it.

The Best Buy Protection Plan has been worth it for the peace of mind alone. The coverage was clearly explained, easy to use, and the process was straightforward when I needed help. Customer service was responsive and professional, and everything was handled without hassle. It’s reassuring knowing support is there if something goes wrong, and I’d definitely add it again to future purchases.

It is a great value and well worth the money. I have had to use it to replace my WaterPik that was accidentally broken and it was replaced without any hassle. The staff was very courteous and I received the replacement at my doorstep with free shipping.

The membership offers me allot of not having any cocerns of the device i buy.. it protects all my device. Take in in for service without any fear of the bestbuy team help in geting my problems resolve. Awesome service!!

Love the Geek Squad! They Always help me! Winston-Salem, NC location is my Guys! They have helped me so much. Always take time to explain. Please make an appt because they are always so busy! Amazing team. If you purchase the Protection Plan you receive unlimited assistance, again with an appt in personal or on line virtual at anytime! The Protection Plan is worth the money, I promise!

I’m always glad that I’ve purchased the Best Buy protection over the years! Totally worth it. Great support from the geek squad and the Best Buy team.

BB protection is awesome and extremely easy to use. Definitely always recommend to add it to your purchases, especially the expensive items.

I really like the monthly Best Buy protection plan. Whenever you buy a product at Best Buy it’s automatically included no extra charge and you get extended return time by 30 days.

If you are spending your hard earned money on items, why not spend a little extra to have it covered. Whenever I had to use, it has always been easy and I always got a resolution.