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91%of customers recommend this product.

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    • Brand Response

      mophieSupport 

      June 4, 2015

      Hey Bigtvsrcool, I'm sorry to hear your juice pack failed on you before your trip. I'm not sure what the problem might have been, but don't forget about our 1 year warranty. We would be more than happy to take a look and get you a replacement, just visit us over at mophie.com/TS to get the process started.