Customer Ratings & Reviews
- Model:
- PAA90004US
- SKU:
- 6291837
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers commend the Moto E5 Play for its affordability, good camera, user-friendly interface, and long battery life. It is considered a great value for the price and is suitable as a gift. While some users wish it had a fingerprint reader, the overall feedback is positive.
This summary was generated by AI based on customer reviews.
Frustrating phone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Frustrating phone in today's time unless you just need to pick & make calls.
No, I would not recommend this to a friendNot the best signal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good phone. Signal is really bad. I will not reccomend to my friends
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Edgar,
Sad to hear that this is happening to your phone. As we stand by our phones, we would love to help investigate why this is happening to your phone. Send us an email to [email protected] for us to further assist you. Please refer to this post, we'll surely help you there.
-Jess
Poor voice adjustment
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The volume is poor can’t hear the other party clearly
No, I would not recommend this to a friendLess Features than the E4 Play
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this unlocked phone in an attempt to buy my daughter an device with the most coverage. I was disappointed to find out the E4 Play can actually use more towers than the E5 Play.... One step forward, two steps back.. I can not recommend this product.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thanks for your feedback, we appreciate it. We will share this input with the team. If you have further questions, don't hesitate to let us know.
-Mandy
Did not work w carrier
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.SIM card not recognized by this phone. Verizon sim
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Captainmaddy, I understand you want to use this phone with this carrier. However, this phone is not compatible with Verizon. No worries, this phone works with other major carriers in the US. You can check this link to see all of this phone's compatible carriers: https://www.motorola.com/us/carrier-compatibility -Jess
The phone is not a very good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone fell one time in my car against the dashboard/ a piece of plastic fell of the front of it. The screen was all scratched up and smudges before I even get out the store. No screen protection even offered.
No, I would not recommend this to a friendi thought i bought a good phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am very disappointed with this phone its been only 3 weeks and I am having problems with the phone . The person on the receiving end cant hear me.
No, I would not recommend this to a friend- Pros mentioned:Battery lifeCons mentioned:Fingerprint reader
Good phone, great battery life
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I needed a quick and cheap replacement for another phone that went bad. Got this as it was in stock at the local best buy. Phone has exceeded my expectations. Didn't come preloaded with a bunch of aps or programs taking up memory. I mainly use it for texting, email, social aps, and navigation. Plenty fast and no issues. Battery life is very good and I was suprised that it lasts a full 2 days before I have to charge again. This is with only an hour or two a day of use (checking email, browsing web, streaming music). Comes with a fast charger which will get the battery mostly charged up in only an hour or two. As another reviewer mentioned, the description is wrong. This DOES NOT have a fingerprint scanner. I was expecting it to, and disappointed that the description was incorrect, but I would have bought it anyway.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Bri80, we know this is kind of confusing, but let me help. Fingerprint Reader is available on certain models, including models from Verizon and Comcast. Fingerprint Reader is not available on certain models, including models from Sprint, T-Mobile, MetroPCS, Cricket, and the GSM-Unlocked model sold on Motorola.com. Please check with your seller for more info. -Jhei
thought I was buying an unlocked phone for verizon
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.turns out phone does not work on verizon so haven't be able to use it yet
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi. This is correct.Moto E5 Play is GSM unlocked, therefore Verizon is not compatible.This is not always clear, so sorry you didn't get a Verizon-compatible model. We do have other phones that work with Verizon. Check this link: https://www.motorola.com/us/carrier-compatibility-Jess
Phone sucked
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phone was not that great would not recomender it not for me
No, I would not recommend this to a friendPOOR
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BAD EXPERIENCE,I WILL NENER BUY AGAIN SO SOORRY ILOST MY MONEY
No, I would not recommend this to a friendSpeaker stopped working within 10 days of purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ll be returning this device tomorrow to the store.
No, I would not recommend this to a friendOnly GSM USE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for Verizon, wasn't good for my service
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Azteclover1970,
Thanks for bringing this up and we understand how inconvenient is this for you. This phone is unlocked to US carriers but it will be a carrier dependent.
In case you need help, Please email us at [email protected] to further assist you.
- Frank
- Cons mentioned:Fingerprint reader
Does NOT Have Fingerprint Reader As Stated!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a GREAT phone for the money but it does NOT have the fingerprint model as stated/listed in the specifications! I have had MANY phones and always map the Settings in detail and there is NO setting for the use of a fingerprint reader...only the XT921-1 has this feature and the model being sold is the XT1921-2 Not a deal breaker but buyer beware - I upgraded from the Moto E4 and it had the fingerprint reader that this model does NOT have! Otherwise GREAT phone with nice stock Android 8.0 and only limited Moto apps most of which can be disabled and Google Drive Apps Suite (Docs/Sheets etc)
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi ConcernedCustomer, we know this is kind of confusing, but let me help. Fingerprint Reader is available on certain models, including models from Verizon and Comcast. Fingerprint Reader is not available on certain models, including models from Sprint, T-Mobile, MetroPCS, Cricket, and the GSM-Unlocked model sold on Motorola.com. Please check with your seller for more info. -Jhei
- Pros mentioned:Price
Best buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this phone to replace my Nokia 635. What a step up! This thing has everything I seem to need in a smartphone. I remembered how good my old flip phone was back in the day and took a chance after some cursory research and I could not be happier with the phone. For 99 bucks you will not be able to find a better product. I highly recommend this phone to anyone looking for a great smartphone! Buy it already!
I would recommend this to a friend More information on fingerprint scanner.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.According to the Digital Trends review, only the carrier locked phones have a working fingerprint scanner. I have the Xfinity Mobile version and yes the scanner works. I can confirm the same for Verizon.
I would recommend this to a friend- Pros mentioned:Price
What A Bargain !
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My e5 Play I had delivered to my home last November 2018 by Consumer Cellular for $70 This is an awesome phone used daily so I'm looking for a backup because this phone is worth a $100 What A Bargain!
I would recommend this to a friend Not Unlocked for sprint as it says in specs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took it to sprint. They say it is not eligible. ??
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Rahul, we are sorry to hear that you have trouble with your phone's carrier compatibility with Sprint. However, Moto E5 Play does not support Sprint Network. You could check this link to see the list of our devices and the service providers that they are compatible with. -Jhei