Customer Ratings & Reviews

Posted 4 months ago

Hi JanetS, We’re sorry to hear about your experience, and we understand your concern regarding unexpected apps or potential security problems on your phone. To help, we recommend first ensuring your device is fully updated by going to Settings > System > Software updates, as updates often include security improvements. You can also review installed apps in Settings > Apps and uninstall any apps you don’t recognize or did not install. Running a trusted mobile security or antivirus app from the Google Play Store can help identify and remove potential threats. If you’d like further assistance, please contact us at supportforums@motorola.com so our team can guide you through additional steps or support options. -Mitch