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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 964 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers are impressed with the One 5G Ace 2021's long battery life, good camera, and affordable price. They appreciate the large storage capacity and fast performance, as well as the support for 5G connectivity. While some users have concerns about the phone's weight and call quality, overall, customers are pleased with the phone's features and value for the price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 964 reviews
  • Pros mentioned:
    Camera, Price

    Rated 5 out of 5 stars

    Good phone in overall for the price range

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good for the price. Pictures are awesome and it works flawlessly

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Hery, We are so thankful for giving us a positive rating, Lambo. Moto One 5G Ace phone has all you need for the price and great specifications. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Really Good Smartphone!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Moto one 5G ace is an excellent smartphone. Switched from iPhone to Android, does everything Apple does, but better with more features and without the Apple $$$ “premium”. Battery lasts 2-3 full days compared to not even 1 day on an iPhone. 5G mmWave (high band) is missing, but few carriers have it operational anyway and when it is present, only in high density cities in specific areas and venues.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Dwayne, Thank you for choosing us and being so awesome all at once. We can totally feel that you're very happy with the product you've bought from us. If you would like to join the official community page, kindly go to this link:https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en. -Mitch MotorolaMobility

  • Pros mentioned:
    5g, Price

    Rated 5 out of 5 stars

    Moto5g

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product works really well for the price the 5g is fast with the snapdragon so far so good

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Price

    Rated 5 out of 5 stars

    Great price for longer life 5G phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life is fantastic. No issues with features or apps. Good price for a 5G phone.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 3 out of 5 stars

    Good but not awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I usually have liked Motorola as they tend to have the better products. This one is a little clunky for what it is supposed to do. No matter what I do to try and enhance the sound on the phone when playing videos or any media it is not crips or clear like it was on the older models. The colors are great, and I do like some of the picture features that it has as well as the video options. The battery does last all day and I am on the phone alot and that part I love as well as the space on the phone. Most of the features are the same as the older models like with gestures and finger prints. If the sound was better and it wasn't a thicker phone that the last one I would have given it a higher rating. So far there is nothing outstanding about this phone.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Slas,

      Thanks for sharing your feedback with us. We would like to have a look at your concern and help you get it sorted. Please email us at supportforums@motorola.com with this reference and we'll be glad to help you from there. - Frank MotorolaMobility

  • Cons mentioned:
    Call quality

    Rated 4 out of 5 stars

    Nice

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a nice affordable phone. Its sharp, fast and charges fast. Only issue was call quality. Sometimes it's fine, other times I sound muffled or underwater. Not sure if issue is with phone or with service provider.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Brandy, We appreciate you having one of our phones. Sorry to hear that you're having problems with the call quality. Kindly check this link for troubleshooting steps: https://motorola-global-portal.custhelp.com/app/mcp/troubleshooter_page/g_id/7699. If the issue persists, please send us an email at supportforums@motorola.com. We'll be glad to assist you from there. -Elle MotorolaMobility

  • Pros mentioned:
    Camera

    Rated 4 out of 5 stars

    Moto one 5g ACE

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At $100 off the usual retail price, it was a bargain for a mid price phone. 128 GB with 6 GB RAM. Large display and 5g. The camera has got to be better than what I had. The battery seems fine. Got one for myself and one for my wife. Overall, we're pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Value for money

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s been working as a very good second phone; we had no problems using this phone for over an year

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cel

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    La mejor calidad en celulares aún lo traigo conmigo nunca me a fallado

    I would recommend this to a friend
  • Pros mentioned:
    Camera, Fast

    Rated 5 out of 5 stars

    Moto one 5g

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone for the price fast good camera speed i really like it

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Ilir, Thank you so much for your positive feedback. We are pleased to have you as a part of the Motorola family and we're glad that you're satisfied with the phone's features. If you're interested, you can be a part of our official Moto One 5G ACE community page here: https://forums.lenovo.com/t5/motorola-one-5G-ACE/bd-p/motorola_one_5G_ace_en. -Rizza MotorolaMobility

  • Pros mentioned:
    Battery life, Price

    Rated 5 out of 5 stars

    Cell phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone without the high price tag Good battery life

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Jorge, we're glad to see that this phone meets your expectations. We appreciate your enthusiasm for the Moto One 5G Ace smartphone. If you want to learn more about the fascinating features of our devices, you may join our online community: https://forums.lenovo.com/t5/motorola-one-5G-ACE/bd-p/motorola_one_5G_ace_en. -Rizza MotorolaMobility

  • Pros mentioned:
    Battery life, Price

    Rated 5 out of 5 stars

    Good phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good phone for the price. and the battery was a surprise, really big.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great battery,screen size and it's 5g phone Get it..

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Tlacuase, We're so happy to hear you had a positive experience using our Moto One 5G Ace phone. Your support and trust in us are much appreciated. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Motorola One 5G

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone, too bad it was stolen 24 hours after getting it

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item is amazing,the cameras work great and the battery is very well

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Casperone, We are so thankful for giving us a positive rating and we're happy that you're satisfied with your purchase. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Camera, Fast

    Rated 5 out of 5 stars

    Motorola One 5G Ace 2021

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, good camera, large storage capacity. Recommend to buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lots of storage space

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Motorola. Lots of storage space and cool ways of turning on the light and camera.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Tony, we appreciate you for taking the time to share this experience with us. We're glad that you love the features of your device, especially with the storage space. You may follow us on our official community page to be updated with our latest devices at https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en. We'll be there to assist you. -Ythan MotorolaMobility

  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Moto 5G unlocked phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a new phone and wanted one with 5G and at a good price so I got this one and it's been great so far. I give it 4 of 5 stars because I would like a bit bigger screen but this is a very good phone.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Price

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone at a great price. Love how long the battery lasts.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi DestinyMotorola, Thanks for purchasing our product and we're delighted to hear that you're happy with your purchase and phone's price. If you ever need help, give us a holler or reach out to our official Moto One 5G Ace 2021 community page: https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Great Budget to Midrange phone.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very snappy on the performance side. Plenty of storage for photos and videos. Only complaint I have is there are very few cases available for this phone. So keep that in mind when purchasing. While I love the case I have, I figured it was worth mentioning. I wouldn't recommend this phone for android gaming. It does quite well with Xbox Cloud gaming though.

    I would recommend this to a friend