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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 964 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers are impressed with the One 5G Ace 2021's long battery life, good camera, and affordable price. They appreciate the large storage capacity and fast performance, as well as the support for 5G connectivity. While some users have concerns about the phone's weight and call quality, overall, customers are pleased with the phone's features and value for the price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 964 reviews
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Surprisingly Good!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was surprised how good this phone is! While it lacks a few flagship features, its very well rounded. Nice screen, smooth and fast performance, cameras that get the job done. Price is right for what you get. Motorola has some features not found on other phones.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Oldtechi, Thanks for purchasing our product and we're delighted to hear that you're happy with the phone you have purchased. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en. -Mitch MotorolaMobility

  • Pros mentioned:
    5g

    Rated 5 out of 5 stars

    A+, Moto is the best cell for a really good price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a little less than a month after I purchased this product, but because I have another Moto Cell Phone before, have to say that it is superb for the price. 5G tech. improves and the sharpness and brightness of the screen is very good. Again, 5G + 128 GB + unlocked, an excellent deal.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Jctorres, Thank you for patronizing our product and for your awesome review. We're happy that you're satisfied with your purchase. If you're interested, we'd like to hear your story and share it with other Moto One 5G Ace users here: https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great phone for a great price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a 5G phone and I was not interested in the latest iPhone. This Moto One Ace 5G offers the quality I wanted at a reasonable price. I'm happy with the additional microdisk slot, the fingerprint reader, the camera, and the audio quality. I wanted a quality phone and this fit my needs.

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 4 out of 5 stars

    Great phone for the money!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this phone as an upgrade for my dad and he loves it! It's not exceptionally fast, but it's fast enough for average everyday use. Was also pleasantly surprised with the camera quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone Great Price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned Motorola phones for the past couple of years but recently tried a different brand and I regret it. The phone kept having issues and wouldn't make calls(lol a phone that can't make calls). I switched back to this particular model and am very happy. The phone is a great size and the battery life is awesome. It has a decent camera (not great but good) and videos look great on screen. It is a 5g phone so very fast when using mobile data(make sure you're on a 5g plan or it won't take advantage of it). Overall the phone does its job well with little to no problems.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Good phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good phone for the price. Trying to get used to it. Kept downloading software updates for the first couple days. Doesn't recognize my alarm tone to I open it

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi DoomsDave, Thank you so much for your feedback. Sorry to hear that you're having problems with the device. Allow us to help. Please try to clear the cache of your alarm. To do this, go to Settings > Apps and notification > See all apps > Look for Alarm > Storage & Cache > Clear Data/Storage. If the issue still persists, please send us an email at supportforums@motorola.com. We'll be there to assist you. -Rizza MotorolaMobility

  • Pros mentioned:
    Camera

    Rated 4 out of 5 stars

    Jury's still out...

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I guess I should give it five stars, but I'm still working on getting used to how it functions. The camera is excellent, but sometimes logging in can be a pain in the butt.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Good budget phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good phone and a decent price for an unlocked one with these specs. The only downside is that the security updates are scheduled to stop sooner than later, so it might be better to get a newer model of a cheaper line of Motos.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi This1sForReviews, We are so happy to hear you had a positive experience using our Moto One 5G Ace phone. Your support and trust in us are much appreciated. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/motorola-one-5G-ACE/bd-p/motorola_one_5G_ace_en. -Rizza MotorolaMobility

  • Rated 5 out of 5 stars

    Good for the price tag

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No you're not getting a top 5 2021/22 phone. But that's not why you're looking at this phone in the first place. Judging it for what it is, mid tier, it's great. Bigger screen than most, though not highest quality. Body made of cheaper yet more rugged and imo tougher material. Little sacrifices that you barely if at all notice. Oh and it has a headphone jack. So no SOL or adapter shenanigans. The price is right. Replaced my stepdad's Galaxy 7 Edge something or another. Chose this over Pixel6 and the new Galaxys. Only negative I'd give is that it doesn't have the avalanche of case options that a flagship has. My normal go-to brand didn't have an option for this phone so I went with similar and so far so good.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    0% disappointed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great product for price. Did lots of research before deciding this was my best option. Probably not for everyone, but if you want an unlocked, budget friendly, quality, flagship-like phone, then this is the one for you.

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Motorola Cellphone

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never had a Motorola cell phone before, but I love it. I will be purchasing them from now on. I like the middle of the road that is easy to use and really didn't care about the camera, that was until I used this camera. It takes really good pictures.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera

    Rated 3 out of 5 stars

    Ok device

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good phone, awesome battery n good camera. Did freeze up when scrolling, no 5g on verizon, still would recommend device for price

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Lando,

      Thanks for sharing your feedback and we're sorry to hear that you're having issues with the phone. Kindly send us an email at supportforums@motorola.com and use this subject as reference: BestBuy/MotoOne5GAce_Freezing so we can further discuss this matter. We'll be waiting for you. - Frank MotorolaMobility

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great replacement

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I like the phone. Doesn't pick up a weak signal as well as my old phone but that could just be upgrade from Verizon that was required. Really impressed with the battery life. For a moderately price phone it is excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good for every day use

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good battery life, very decent phone for the price.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Rabb4, we appreciate you for taking the time to share this experience with us and we're happy to know that you were satisfied with your recent purchase. You may follow us on our official community page at https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en to be updated with our latest devices. -Ythan MotorolaMobility

  • Rated 5 out of 5 stars

    Great in this price range.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this model. Great inexpensive phone.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi SmarterNow, thank you for this great feedback and we appreciate you taking the time to share how you like the device. Feel free to contact us anytime if you have any concerns regarding your Motorola One 5G, we'll be here to help you. -Ythan MotorolaMobility

  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Motorola phone is good for the price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the motorola phones for the price. Camera is just ok but it has decent speaker and easy to navigate. Battery is very good

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Summer20, thank you for this review and for sharing us the good experience about your new Motorola One 5G Ace. We appreciate you having it and for choosing Motorola Mobility. We're just here to assist you if you have any concerns regarding your Motorola device. -Ythan MotorolaMobility

  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    The most economical phone to upgrade to 5G network

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am buying this phone to replace my daughter broken iPhone 6 for T-Mobile network. It is unlocked and under $300. Very decent phone and economical way to upgrade to 5G.

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Best of features budget phone!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced Motorola G7 that got submerged with this one. More memory, faster processor, 5G capable, Android 11, and much improved cameras. It still has a headphone/earbuds jack. This is a very affordable, full featured, unlocked phone.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for choosing us, Paul. We are pleased to have you as a part of the Motorola family and we're glad that you're satisfied with the phone's features. If you like, you can be a part of our official Moto One 5G Ace community page here: https://forums.lenovo.com/t5/motorola-one-5G-ACE/bd-p/motorola_one_5G_ace_en. -Rizza MotorolaMobility

  • Pros mentioned:
    Fast

    Rated 4 out of 5 stars

    Good phone soso bluetooth

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like it phone is faster on 2 networks much deserved upgrade. If you want a good phone that works well except the bluetooth is not up to par

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Rams1fan, Thanks for giving us a positive review! Your feedback is important to us, we'll share this with the team. Regarding Bluetooth, we'd like to know more details as we stand by our phones. Write us an email at supportforums@motorola.com. -Jess MotorolaMobility

  • Rated 5 out of 5 stars

    Glad I resumed Best Buy phone shopping!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best phone at the best price I have bought in years Always bought phones there, Then fell for line with one of the big cell company's and contract, with a 'free' phone or two. NOT! Took me years to pay off those 'free' phones! So never again! Got a much better smart phone, and about 1/4 the price, including all kinds of insurance, never had on others. True, is a year old, but our Company phone turned 2 and I was still paying! Best Buy has the best informed people in their departments. I need a lot more space to tell it all but hope this helps put someone on the right tract of buy unlocked, all the insurance you can use, very affordable prices, and Great service at Best Buy! I think I have learned my lesson. missannie

    I would recommend this to a friend