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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 964 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers are impressed with the One 5G Ace 2021's long battery life, good camera, and affordable price. They appreciate the large storage capacity and fast performance, as well as the support for 5G connectivity. While some users have concerns about the phone's weight and call quality, overall, customers are pleased with the phone's features and value for the price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 964 reviews
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Good Phone for Work and Home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far the Motorola 5G Ace has worked well for work, as it runs the work applications require on a phone well. The phone itself is relatively strong as it supports all of the digital interaction and applications I currently run well too. Very nice camera.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Phooey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In general, a really nice phone. Although, for an unlocked phone, it still has too much garbage that needs to be reined in for security & data usage, disabled, or uninstalled. Many items cannot be as they are essentially 'admin' locked. Lastly, with Android 10 MiraCast has been taken out and replaced with Chromecast. No workaround. Cannot cast to my TVs anymore without the Chromecast device and the bloated Chromecast app for Android. May as well be connected to "The Matrix". I don't want to tether my surroundings to my phone, just want to cast FROM it. Would have given it 5 stars if not for the above.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    cell phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great phone and great price. I originally had an LG cellphone, and it was very bulky, and I could not find a case and it was all glass, so i kept it for a year and decided to get rid of it and buy a Moto One 5g ace love it ....

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      We are pleased to have you as a part of the Motorola family, Singba. Glad that you're satisfied with your purchase and the phone's price. We'd like to hear your story and share it with the Moto One 5G Ace community: https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en. We love to hear you from there. -Mitch MotorolaMobility

  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Good deal for the price!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, easy to setup! Overall a solid low to mid-range phone. I have bought a few inexpensive moto phones for my kids and they haven't disappointed.

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Awesome overall phone.Glad i bought it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The warp charger is awesome when you your running low on battery or you forget to charge your phone.The phone is fast,display is great and camera is too.Came from past Samsung galaxy and notes.This time from a Note 8,so big upgrade.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Awesome, We are pleased to have you as a part of the Motorola family. Glad that you're satisfied with the phone's features and price. We'd like to hear your story and share it with the Moto G One 5G Ace community: https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en. We love to hear you from there. -Mitch MotorolaMobility

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    All around great phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone for price. Most 5G phones are super expansive. This phone was on sale which was an added plus. We are tracfone users and this phone fit the bill. Because it is unlocked it can be used with many carriers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Can't beat it for the Price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Phone is excellent for the Money incredibly fast and responsive this is the better version it's not only Unlocked but has Double the storage and 2 Extra Gigs of RAM over the Carrier versions. Everything just works and glides like butter through the Apps you use. The screen is big and Amazing picture quality for Movies, TV Shows, Or Gaming and this Phone can run any Game in the Play Store tested the toughest ones and it runs them perfectly. NFC is nice for wireless payments with Google Pay. For $400 is good but for $300 it's Amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Motorola One 5G Ace 2021 (Unlocked) 128GB

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never had Motorola product before. So far I like this phone. The battery is amazing, good enough for 1,5- 2 days. The screen and camera are very good as well. Android 11. And the price is right!

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for this positive feedback Lev70, allow us to welcome you to the Motorola family, and rest assured that we'll continue providing quality products and excellent
      customer service, we are honored that you choose our products and you were amazed by the features of the device. If you ever need help with the phone or if you would like to send direct feedback, please follow us at:  https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en.
      We'll be more than happy to assist you. -Ythan MotorolaMobility

  • Pros mentioned:
    Camera

    Rated 4 out of 5 stars

    Good Phone for the Price

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone has very good battery life and decent performance. The cameras are good for regular picture taking.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi ClubCrackerMan, we're happy to hear that you were satisfied with your new Motorola device.
      Thank you for putting your trust in us. If you have questions or concerns with your Motorola device, don't hesitate to reach out to us. Kindly follow our official community page at https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en. -Ythan MotorolaMobility

  • Rated 4 out of 5 stars

    Motorola one 5G Ace phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Motorola One Ace is pretty nice overall. The phone is slim and a bit slippery though so you have to be careful otherwise it can slkp out of the hand and fall down. The phone has decent 128 GB space & 6 GB of memory which i like but so far i have not seen the Android OS 10 upgraded by the company to Android OS 11. The OS upgrade is important since the phone just came out last year in 2021. The default background wallpaper and phone ring they have needs improvement however, but other features overrides this minor thing.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Recommend the Moto One Ace

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had an older model Motorola which I liked but this one I love. The battery lasts for days. Picture quality is much improved plus customer support is top-notch. Great buy. Lots of features at a reasonable price.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great phone awesome price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it!!! Does everything I need it to do. Didn't cost an arm and a leg. And I own it and it is unlocked and compatible with all us carriers. Motorola always has good quality phones at a great price. My past 5 phones have all been Motorola

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for patronizing our product and for being loyal customer, Danem72. Glad that you gave us a very positive rating and you're satisfied with the phone's features and price. We'd like to hear your story and share it with the Moto One 5G Ace community: https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    not the best but okay phone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for the price but you will feel the sluggishness if you come from the using premium devices . for the price its pretty good

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi scorpion2910, Thank you for purchasing our product and we would like to know if you have encountered any issues upon using it. Kindly email us at supportforums@motorola.com. We'll be glad to help. -Rizza MotorolaMobility

  • Rated 4 out of 5 stars

    Good midrange phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to get a new phone as my old phone was not supporting VOLTE and therefore stopped working properly following 3G network shutdown. I was looking for a mid range phone with 5G capability so it can last for few years. The Motorola phone answered my needs. Screen might not be the top of the line but it is bright and clear. Phone is responding fast for my basic needs. Camera is not the best ever but that is not something I care too much about. Overall the phone is a good solid mid range phone.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great phone for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cellphone I got it when it was on sale. I was worried that it will be slow and like other moto phones I've had the battery won't last. Bu the battery on this phone lasts over 3 days. It is also 5G capable.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good but picky

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is more of a nitpick, but for me this is what put me off. 1. The plastic back is nice, its not slippery like reviews say, I hope I just have a dud, but you can hear adhesive make a "snap" kind of noise when you press near the bottom of the back of the phone or rub around it. This is going to make me have to purchase a case just because my OCD is killing me with that snappy noise. 2. THE HAPTIC IS BAD. I actually took back my nord n10 for this very reason, but the vibration engine in this thing is a slow churny and laggy type of haptic which I absolutely hate when typing, to a point I just have to disable it. I honestly don't understand why they could have put better haptics in this, because the moto g power (2019) has a very good haptic and is snappy on the vibration when typing, almost on par with samsung flagships, and is a third of the price of this phone. I know these sound like pet peeves but I was literally only wanting and expecting a moto g power 2019 with 5g, but they somehow made it worse over time.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      We are always striving to improve our device, and when our customers share their thoughts with us we make sure to take them into consideration, Joshua. If you ever need help, email us at supportforums@motorola.com or reach out to our online community: https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en - Mike MotorolaMobility

  • Rated 4 out of 5 stars

    Moto Ace One

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mooto Ace One i like MOST everything bout the moto ace one-- my main problem is voice connectivity-- on call..... on voice call-- i can call and receive clearly.... on bluetooth i can call and receive clearly ..... on usb cable connected in house call and receive clearly... BUTBUT on usb in car using voice commands i can receive clearly BUT I CAN NOT CALL AND HEAR THEM, THEY CAN HEAR ME BUT I CAN'T HEAR THEM---- when using the phone in the car i need to unplug from usb cable............ i like the phone but i find it difficlut to believe ive gotta accept this 'glich'

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Pavo, Thanks for this positive rating. Sorry to hear you're having an issue with calls while connected to your car. As we stand by our phones, we'd like to know more details. Write us an email at supportforums@motorola.com. -Jess MotorolaMobility

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    For us this machine is our work horse.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone. I didn't care to much for the other name brand - $$$$! Used this machine for work all day long and the battery hold - up!!!! For us this machine is our work horse.

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 4 out of 5 stars

    Great buy for the price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone great for average use. Everything works just fine and camera photos are clear without distortions.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for choosing us, Sandra. We are pleased to have you as a part of the Motorola family and we're glad that you're satisfied with the phone's features. If you like, you can be a part of our official Moto One 5G Ace community page here: https://forums.lenovo.com/t5/motorola-one-5G-ACE/bd-p/motorola_one_5G_ace_en. -Rizza MotorolaMobility

  • Pros mentioned:
    Camera

    Rated 4 out of 5 stars

    Motorola 5g Ace

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this again even thogh the screen seems fragile to other phones I have had Takes great pics

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for your trust in our products chameleonz11, we're happy to know that this device gave you great photos. If you want know more about the phone features, want to learn and wish to interact with other Motorola One 5G Ace users kindly follow us at https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en. We'll be there to help you. -Ythan MotorolaMobility