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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 964 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers are impressed with the One 5G Ace 2021's long battery life, good camera, and affordable price. They appreciate the large storage capacity and fast performance, as well as the support for 5G connectivity. While some users have concerns about the phone's weight and call quality, overall, customers are pleased with the phone's features and value for the price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 964 reviews
  • Pros mentioned:
    5g

    Rated 5 out of 5 stars

    MOT ACE

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone with very up to date options. Being 5G ready makes the phone and excellent value.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Motorola yes!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Motorola has the best phones available. Battery last all day and then some.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi SophiaB, We are so thankful for giving us a positive rating and we're happy that you're satisfied with your purchase. Moto One 5G Ace phone has all you need for the price and great specifications. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Best Buy I found

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use phone to call, text, check news, gps, music and photos. I expect it to work and state of the art performance is not in hi demand. Great phone for me. More than I need but helps kill time occasionally. I got open box phone discounted generously. Delivered quick. Not complaining but had no manual in box. Found it online though. Very satisfied with the purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Motorola One 5G Ace 2021

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Impressed with the quality of this cell phone, although I have had difficulty using speakerphone calls, I am happy with it. Very good battery life. I liked the screen quality, it seems that it is more resistant to scratches than the Samsung Cellphones that I have used for years, Picture is vibrant

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Carlos,

      We appreciate that you have one of our products and we're glad that you like your new device. If you're interested, we'd like to hear your story and share it with other One 5G Ace users here: https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en. We love to hear you from there. - Frank MotorolaMobility

  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    A great value for an unlocked phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very economical phone that delivers good features. Camera is adequate but overall very nice.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    great phone, great price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the nicest budget phone I have ever owned. Arrived quickly and is really fast. Thanks Motorola!

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a very good phone for the price . The camera quality isn’t as bad as I thought it would be.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    nice phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is a nice weight, easy to handle. Menu is easy to maneuver in most cases. Sound is strong and well managed for all apps and features. The screen is a good size to view videos on line and maintain apps that are used more frequently on the first screen. Everyday I learn a new feature of the phone, then I have to be sure not to delete something that I enjoy using. Messaging gives many options that previous phones did not offer.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    A good inexpensive upgrade!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone for the price. Like it MUCH better thany Galaxy Note 10 that I had.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for choosing us, Loon. We are pleased to have you as a part of the Motorola family and we're glad that you're satisfied with the phone's features. If you like, you can be a part of our official Moto One 5G Ace community page here: https://forums.lenovo.com/t5/motorola-one-5G-ACE/bd-p/motorola_one_5G_ace_en. -Rizza MotorolaMobility

  • Rated 4 out of 5 stars

    Great Phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Motorola still makes good phone, this Moto One 5G Ace is no exception with quick interface responses and Android 11 OS. I just don't like the slim screen vs widescreen, which every manufacture now adopted for diagonal display. Overall the phone is great.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for choosing us, TMaster. We are pleased to have you as a part of the Motorola family and we're glad that you're satisfied with the phone's features. If you are interested, you can be a part of our official Moto One 5G Ace community page here: https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en. -Elle MotorolaMobility

  • Pros mentioned:
    5g

    Rated 5 out of 5 stars

    True 5G

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second one I own love the phone can't go wrong with Motorola unlocked any carrier 5G works Great

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It works. Good bang for the buck

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like Motorola, and this one isn't my fave, but was a good value for the features and performance. Can't complain. I sometimes have to reposition the phone on my ear, never had to do that with my previous phones. Lots of bloat-ware to disable, even for an unlocked phone. I'm on Verizon.

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Motorola 5g Ace

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good replacement for my Motorola Z3 the camera is much better and the phone is more comfortable

    I would recommend this to a friend
  • Pros mentioned:
    5g

    Rated 5 out of 5 stars

    Motorola Ace 5G Review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone for the money although I haven't tried the camera yet. Does 5G well and fast.

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Motorola One 5G Ace

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is what my husband wanted. He prefers Motorola phones and he likes this one. Camera is very good

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Nice Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Price is reasonable. Fits nicely in my hands, not to big or too small. Lightweight.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for purchasing this phone, Retiredcounselor2017. Glad that you gave us a very positive rating and you're satisfied with the phone's features and price. If you're interested, we'd like to hear your story and share it with other One 5G Ace users here: https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en. Love to hear from you there. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Upgrade to Motorola One 5G Ace - MADE MY DAY!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guided by the expert staff at Best Buy, I upgraded my purchase to this more powerful Motorola. It has more memory and the battery life is exceptional. I am quite pleased with the new purchase and appreciate the insights and support of the Best Buy staff in Springfield, Oregon. This newer model will access 5G, and though I may not have it new me often, I like the fact that I am on the learning curver (and haven't fallen off so far).

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Fantastic, We really appreciate you taking your time to give us a very positive feedback and we're happy that you're satisfied with the phone's features. Glad that you had a smooth transaction with BestBuy. If you have some time, you may want to take a look at our Moto One 5G Ace community here: https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en. We would love to have you there. - Jess MotorolaMobility

  • Rated 5 out of 5 stars

    Great phone that meets my needs

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I'm really happy with this phone. I had some hassles porting my number over from my previous carrier so feel like I've had a delay in really using it, but the phone is fast and does everything I want. The size is more comfortable for me than my old Stylo 5, particularly one-handed. And being unlocked and universal gave me the great joy of uninstalling Facebook instead of just disabling it - that alone is worth five stars.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone hands down

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the screen size, the storage capacity, the full HD viewing, and the ability to pay with my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Great Motorola!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far its an Excellent phone!! Fast, great size, can have an sd card! Perfect!

    I would recommend this to a friend