Customer Ratings & Reviews
- Model:
- PALK0003US
- SKU:
- 6441181
Rating by feature
- Display Quality
Rating 4.6 out of 5 stars
- Camera
Rating 4.3 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the One 5G Ace 2021's long battery life, good camera, and affordable price. They appreciate the large storage capacity and fast performance, as well as the support for 5G connectivity. While some users have concerns about the phone's weight and call quality, overall, customers are pleased with the phone's features and value for the price.
This summary was generated by AI based on customer reviews.
Happy Customer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a motorola phone, the name says a lot. A very good phone and a company that stands behind it's product. We had four of them and only had a problem with one of them, which they replaced it. This is a good phone, for our business.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Frequentcutomer, Motorola would like to thank an awesome customer like you for your amazing support. This phone has all you need for the price and great specifications. If you would like, you could join your fellow users on our official Moto One 5G Ace community page here: https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en. -Mitch
Motorola A Good Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for wife replacing previous Motorola . They work great for a great price. As to a particular model that is a personal choice.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi sharlow, Thank you for patronizing our product and for being a loyal customer. We appreciate you taking your time to give us feedback and we're glad that your wife is satisfied with your purchase. You may join our official Moto One 5G Ace community here: https://forums.lenovo.com/t5/motorola-one-5G-ACE/bd-p/motorola_one_5G_ace_en. -Rizza
Motorola
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This phone is ehh could be better, the user interface is not the best
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Matt, we are sorry that your experience did not match your expectations. As we stand behind our Motorola products, we would like to have the opportunity to investigate your feedback further. Please send us an email at supportforums@motorola.com. -Ythan
Carla in cellphones rocks
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Carla was amazingly patient, professional and helpful. I was so frustrated with other options and she got my phone situation squared away. Love the phone too. She went way above and beyond in all regards.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thanks for purchasing this phone and giving us a positive rating, Goodphone. Glad that you had a smooth transaction with BestBuy. You may join our official Moto One 5G Ace community here: https://forums.lenovo.com/t5/motorola-one-5G-ACE/bd-p/motorola_one_5G_ace_en. -Rizza
Memorable Experience
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Jessica is an outstanding customer professional! She paid attention to my needs. Good attitude, respect and patience is what I received. I appreciated her approach, and she did troubleshooting assistance to help me .
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Phone, Thanks for purchasing this phone and giving us a positive rating. Glad that you had a smooth transaction with BestBuy. You may join our official Moto One 5G Ace community here: https://forums.lenovo.com/t5/motorola-one-5G-ACE/bd-p/motorola_one_5G_ace_en. -Rizza
Phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The phone works fine. The problem was getting it activated. After several days of frustration, we were finally able to get it activated through the Verizon store.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi TwoKRAZYK, Thank you so much for choosing Motorola. Your support and trust in us are much appreciated. If you're interested, you may want to check our online community of Moto owners here: https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en - Mike
Good Motorola phone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the phone, I was skeptical at first to get this phone being I have always owned a Motorola phone and always had problems but so far this phone has been great!!
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for choosing us and being so awesome all at once, MDrost.You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en - Mike
5g is great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband needed a new phone and I already had this wonderful MOto 5g Ace One so I got him one. The phone is just the right size for a big man. He is very happy with the phone and says it works well.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thanks for the awesome review and for being our valued customer, salg27. We’re so grateful for the trust you’ve placed in us. If you're interested, we'd like to hear your story and share it with other One 5G Ace users here: https://forums.lenovo.com/t5/motorola-one-5G-ACE/bd-p/motorola_one_5G_ace_en. -Rizza
Easy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the way the calendar is set up by month week day or 3 days day by day advance events. Also the whole set up very easy to get from point a to point b
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Advisor, Thank you for taking the time to give your feedback. We really appreciate it. If you're interested, you may want to check our online community of Moto owners here: https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en - Mike
Not what expected
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was decent and good for one year. And it is died in my pocket after heavy rain. Most likely screen died. I didn't drop it. It was in the protective case, fully covered. Only charger port wasn't covered/plugged.
No, I would not recommend this to a friendGrateful Granny
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very cool upgrade from Moto G4. Has more stuff than I need but fun learning about some new features. I don't replace phones often, this is only my second and I had the first for 5 years. I like Motos and also the great service at Best Buy.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Gryphon. Thank you for choosing the Motorola One 5G Ace and being so awesome all at once. If in case you need help, kindly visit our online community: https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en -Mike
Good buy!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am enjoying this phone! I had a Motorola before so not much difficulty learning to use it. Loving the big battery!
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you so much for your review!If in case you need help, kindly visit our Motorola One 5G Ace online community: https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en - Mike
A solid purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a purchase for my father who was in desperate need of a new phone since his is several years old. Both he and my other have the same phone model and they're both incredibly pleased with their purchase. Would recommend
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Your support and trust in us are much appreciated thekevlarcrow54. If you're interested, you may want to check our official Motorola community page of Motorola One 5G Ace owners here: https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en - Mike
Upgrade to moto 5g acer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice phone, it's taking a bit to get use to switching from pixel 2 xl to this is motorola but so far it's good
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thanks for the great rating, Coastalhappyness. You can visit our online community to share your thoughts and feedback: https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en - Mike
- Pros mentioned:Battery life
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's actually a pretty nice phone for that price. The battery life is good and it is pretty fast
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Samsung, Glad that you gave us a positive rating and you're satisfied with the phone's features and price. To be up to date with our devices, please do follow our official community page: https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en. -Mitch
No WiFi Calling
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not have WiFi Calling Option. Android 10 only. No Android 11 yet. Will have to return back to BB and purchase AT&T branded model.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Nikolai, Thanks for sharing your feedback with us and we're sorry to hear that you had to return the phone. Wi-Fi calling features are carrier dependent. We suggest contacting your carrier to confirm if they'll support these features on this device. If you need any assistance, please do not hesitate to reach out and we'll be happy to assist you. -Mitch
very nice specs at a great value!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sure, you can pay hundreds more for an iPhone or Samsung with slightly better tech but why? I paid $300 for a dang good phone that comes pretty close to the pricey "flagship" phones, and it has very good specs!
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for purchasing this phone, JBinRedstuck. Glad that you gave us a very positive rating and you're satisfied with the phone's price and features. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en. -Mitch
Motorola One 5G Ace
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall this is a good phone, but I'm not pleased the the call volume. It's not loud enough. There is no speaker option, and to me this is a must.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Craig, Thanks for the great rating! We're glad that you appreciate this phone. Regarding the phone not having speaker as an option on call, we'd like to know more details. As we stand by our phones, we want to know why there's no option. Write us an email at supportforums@motorola.com. -Jess
Moto one ace
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still very new to this phone so far I do like it but could make a better judgement on it after having for a while
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thanks for purchasing this phone and for your feedback, Newmoto. We are pleased to have you as a part of the Motorola family. If you would like, you could join your fellow Moto One 5G Ace users on our online community: https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en. -Mitch
- Pros mentioned:Price
Cheapest, 5G phone
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The price is really good. But built quality need to be improved.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Toni, thank you for the time reaching out to us and for providing your feedback regarding the built quality of the device. Just to let you know that we value your feedback, this will help us to improve not just our customer service but and our products also in general. Nevertheless, we would like to welcome you to the Motorola family, if you would like to send direct feedback please follow us at: https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en. We'll be more than happy to assist you. -Ythan